Hotel relations manager Work, Jobs (with Salaries)

Senior Guest Relations Manager
PPHE Hotel Group —London
- Hotel
- Continuous improvement
- Training & development
- Employee discount
- Referral programme
Quick apply
10d
Manager, Partner Relations
Internova Travel Group —London
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Employee assistance programme
- Employee discount
Leisure Member Relations Manager
Village Hotels - Cardiff - Leisure —Cardiff
- Full-time
- Social media management
- Employee assistance programme
- Gym membership
Quick apply
Guest Relations Manager
PPHE Hotel Group —London
- Hotel
- Employee discount
- Referral programme
Quick apply
5d
Guest Relations Manager
Hilton —London
- Full-time
- Computer literacy
- Hotel
- Leadership
Guest Relations Manager
SPHC —Manchester
- Overtime
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
1d
Guest Relations Manager
The Londoner Hotel —London
- Full-time
- English
- Hotel
- Referral programme
Quick apply
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
11d
Guest Relations Manager
DoubleTree by Hilton London – West End —London
- Full-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager - Guest Relations
The Hongkong and Shanghai Hotels, Limited —London
- English
- Hotel
- Organisational skills
Hotel Manager
RSK Hospitality ltd —Criccieth
- £28,000 - £36,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
- Employee discount
- Bereavement leave
Quick apply
Hotel General Manager
Nottage Leisure Group —Porthcawl
- From £40,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
People & Culture Manager
Deckers Group —Rochdale
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
1d
Guest Relations Manager
The BoTree —London
- £41,200 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
4d
Guest Relations Assistant Manager
Hilton —London
- Full-time
- Hotel
- Leadership
- Communication skills
Regional People Manager
Castle Hotel - HR Management —Windsor
- Full-time
- Hybrid work
- Hotel
- Travel
- Human resources
- Gym membership
Quick apply
2d
Hotel Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
People Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Assistant Human Resources Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Bar
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount

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Senior Guest Relations Manager

PPHE Hotel Group -
London

Quick apply

Job details

10 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

Succession planning
Front of house supervision
Guest relations
Continuous improvement
Relationship management
Training & development
Team motivation leadership
Rota coordination

Full job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests.

As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.

You will take ownership of guest feedback platforms, including Review Pro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.

As a Senior Guest Relations Manager, you will receive:

Salary: Highly competitive with great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Two free meals per day including days off if you wish to come i¬n!
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

We are looking for a Senior Guest Relations Manager who will:

Lead the Guest Relations team day-to-day, ensuring exceptional service delivery aligned with Park Plaza Brand Standards
Act as a senior point of contact for VIPs and key guests, managing complex requests and service recovery with confidence and professionalism
Build, maintain and grow relationships with VIPs, Radisson Rewards members and returning guests
Take full ownership of guest feedback platforms (including Review Pro), analysing trends and driving continuous improvement across departments
Work closely with Front of House leadership and wider hotel teams to deliver strong guest satisfaction, colleague engagement and commercial performance
Lead by example, inspiring, coaching and developing team members to create a high-performing and engaged team culture
Support wider departmental management including recruitment, rota planning, training, performance management and succession planning
Act as part of the wider management team, contributing to operational and strategic decisions and supporting duty management responsibilities where required
Drive up selling opportunities and promote hotel services, amenities and loyalty programmes
Ensure compliance with company policies, procedures and health & safety regulations

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Quick apply

Refine Your Search

hotel relations manager jobs

Senior Guest Relations Manager

Manager, Partner Relations

Leisure Member Relations Manager

Guest Relations Manager

Guest Relations Manager

Guest Relations Manager

Guest Relations Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

Guest Relations Manager

Assistant Manager - Guest Relations

Hotel Manager

Hotel General Manager

People & Culture Manager

Guest Relations Manager

Guest Relations Assistant Manager

Regional People Manager

Hotel Manager

People Manager

People Manager

Assistant Human Resources Manager

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