Remote animal Work, Jobs (with Salaries)

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Senior Fisheries Consultant
APEM —Stockport
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APEM —Manchester
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Customer Service Champion - Pet Insurance

Pets at Home -
Remote

Apply Now

Job details

Full-time
£26,000 - £29,000 a year
14 hours ago

Qualifications

Live chat
Customer service
Administrative experience
Communication skills

Full job description

Deliver great service. Build lasting relationships. Support pets and the people who love them.

Location: Remote working with travel required up to once per month (expenses covered)

About Us

“We’re all for pets, what we do matters for pet owners across the UK. This is more than a business, it’s a responsibility. It’s a promise and commitment we make each day to provide excellent care for each pet that comes through our door."

Pets at Home’s vision, “To create a better world for pets and the people who love them”, is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.

We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values.

About the Role

We’re looking for a Customer Service Champion who’s passionate about delivering exceptional experiences across every stage of the customer journey, from quote and purchase through to policy management, billing and renewals.

In this role, you’ll be the friendly, knowledgeable voice our customers trust, handling queries with empathy, accuracy and professionalism. Whether it’s supporting a new customer, resolving a query or helping retain a valued policyholder, every interaction matters.

As a Customer Service Champion you will be responsible for:

Supporting customers via live chat, email and outbound calls across product queries, quotes, policies, billing and renewals
Delivering clear, empathetic and easy‑to‑understand communication every time
Handling renewal and retention conversations confidently, including premium increases and cancellations
Applying objection handling techniques to retain customers and build trust
Accurately processing policy changes, MTAs, renewals and billing updates
Maintaining up‑to‑date and accurate customer records in line with compliance standards
Proactively gathering additional information to support underwriting decisions
Resolving first‑line complaints and escalating where needed
Ensuring all activity aligns with FCA, GDPR and Consumer Duty requirements
Identifying opportunities to improve the customer experience and team processes

About You – what you’ll bring to the role

This role sits within our new pet insurance proposition — a fast‑moving, start‑up style environment within the larger organisation. To make an immediate impact, we’re looking for candidates with proven experience in the pet insurance sector, who can hit the ground running and contribute from day one.

Experience in customer service within pet insurance
Experience handling live chat, email and outbound calls
Clear, confident communication across all channels with strong written and verbal communication skills
High attention to detail and strong administrative accuracy
Confidence in objection handling and explaining policy terms clearly
Experience using CRM or policy administration systems
Calm, customer‑focused approach to problem solving and objection handling
A genuine passion for helping customers and delivering great service. Commitment to doing the right thing — for customers, their pets and the business

Desirable: Understanding of MTAs, renewals and retention.

Why join us?

You’ll be part of a supportive, pet‑loving team building a best‑in‑class insurance experience. Every day, you’ll help customers feel valued, supported and confident they’ve chosen the right cover for their pets.

Ready to champion customer service? Apply now and help us deliver brilliant experiences from first quote to renewal.

Interested in joining our Insurance business but this isn’t the right role for you? Follow the below link to register your interest for upcoming roles as we build our team…

https://petsathome.cnddtid.com/66/Insurance_Business_Register_Interest

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

#LI-DNI

Apply Now

Refine Your Search

remote animal jobs

Customer Service Champion - Pet Insurance

Academic Assessor – Canine Behaviour Diploma

Senior Claims Service Champion - Pet Insurance

Customer Retention Specialist

Senior Customer Service Champion - Pet Insurance

Associate Tutor - Wildlife, Marine Biology and Conservation - Animals - Remote

Volunteer Small Animal Fosterer

IT Consultant

People Data Specialist - 6 month FTC

Volunteer Role: Equestrian Safety Adviser

Head of Compliance Advisory (UK)

Volunteer Cat Fosterer

Artificial Insemination Technician

Precision Technician (AI)

Precision Technician (Cheshire/Shropshire)

Open Wing Alliance Associate Director of Europe

Principal Consultant - Freshwater Fisheries

Systems Specialist - Sage - 6 month FTC

Senior Fisheries Consultant

Principal Ornithology Consultant

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