Scheduling manager Work, Jobs in Brighton, Esx (with Salaries)

Director, Workforce Management (Verint)
American Express —Brighton
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Life insurance
3d
Reactive Scheduler - Nights
Lanes Group —Worthing
- £28,890 a year
- Full-time
- Continuous improvement
- Phone etiquette
- Communication skills
Quick apply
12d
Learning & Participation Manager
Petworth Festival —Petworth
- £32,000 - £38,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Recruiting
- Work from home
Quick apply
3d
Assistant Property Manager
Hobdens Property Management —Littlehampton
- Monday to Friday
- CRM software
- Databases
- Administrative experience
- Employee discount
- Referral programme
Development Manager
Churchill Retirement PLC —Eastbourne
- £27,000 a year
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Management
2d
Electrical Contracts Manager
Holgate Electrical Ltd —Brighton and Hove
- £30,000 - £60,000 a year
- Part-time
- Customer service
- Microsoft Office
- Business development
Quick apply
5d
Operations Administrator
Allsaved Group —Billingshurst
- £28,000 - £30,000 a year
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick apply
Employee Relations Advisor - 12 month fixed term
Gatwick Airport Limited —Gatwick Airport
- From £44,000 a year
- Hybrid work
- Human resources
- Free parking
- Employee discount
12d
Assistant General Manager
Popeyes UK —Brighton
- £31,000 - £35,000 a year
- Full-time
- Sales
- Fast casual restaurant
- Restaurant management
- Employee discount
- Referral programme
Quick apply
3d
Reactive Scheduler
Lanes Group —Bognor Regis
- £26,845 a year
- Full-time
- Continuous improvement
- Phone etiquette
- Communication skills
Quick apply
12d
Restaurant Manager
SEVEN ELEMENT SUCCESS LTD —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hospitality
- Inventory control
- Restaurant management
- Store discount
- Relocation assistance
Quick apply
Delivery Traffic Manager
Wiley —Bognor Regis
- £40,200 - £57,533 a year
- Full-time
- Organisational skills
- Communication skills
Warehouse/Fulfilment Manager
Killer Commerce Limited —Horley
- £26,000 - £31,000 a year
- Weekend availability
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Service and Sales Administrator
Scott Combustion —East Grinstead
- Full-time
- CRM software
- Microsoft Outlook
- Administrative experience
Merchandising Team Leader
eXPD8 —Horsham
- Merchandising
- Planograms
- Recruiting
- Life insurance
- Referral programme
Freelance Spa Therapist
The GelBottle Inc. —Brighton
- Weekend availability
- Customer service
- Cleaning
- Guest services
Quick apply
Senior Theatre Practitioner
Circle Health Group —Goring by Sea
- Up to £42,000 a year
- Full-time
- Management
- Inventory control
- Hospital
- Employee discount
- Life insurance
Nursery Manager
Treasure Box Nursery —Bognor Regis
- £32,597 - £39,152 a year
- Full-time
- Experience working with children
- Team management
- Organisational skills
- Annual leave
- Sick pay
Quick apply
4d
Flight Simulator Instructor III
CAE Inc. —Gatwick Airport
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
4d
Assistant Store Manager
Tapi —Eastbourne
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
4d

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scheduling manager jobs near brighton, esx

Director, Workforce Management (Verint)

American Express -
Brighton

Apply Now

Job details

Full-time
3 days ago

Benefits

Life insurance

Qualifications

User stories
Master's degree
Analysis skills
Bachelor's degree
Product management
Agile
Technical roadmaps
Technical product management experience
AI
Business
Channel management
Communication skills
Analytics

Full job description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The Director of Workforce Management will lead the modernization of the Verint Workforce Management platform, transforming how workforce management enables efficient, customer-centric day-to-day servicing. As the Product Owner, this leader will define the strategic vision, roadmap, and execution of workforce management capabilities, partnering across Operations, Technology, and Product teams to deliver innovative solutions that improve forecasting, scheduling, staffing optimization, and operational performance. The role combines strategic leadership with product ownership to drive continuous improvement, platform adoption, and measurable business outcomes.

Minimum Qualifications:

Proven hands-on experience administering and optimizing the Verint Workforce Management platform in a large-scale, multi-site contact center environment.
Bachelor's degree in Business, Operations, Information Systems, Engineering, or a related field; equivalent experience considered.
Proven progressive experience in Workforce Management, Contact Center Operations, Product Management, or a related field.
Proven experience serving as a Product Owner or Product Manager for an enterprise application, including roadmap development, backlog prioritization, and delivery of new capabilities.
Demonstrated experience leading enterprise-scale implementations, upgrades, or modernization efforts for Verint Workforce Management.
Strong knowledge of workforce management disciplines including forecasting, scheduling, intraday management, capacity planning, and performance optimization.
Experience partnering with Technology, Operations, Analytics, and third-party vendors to deliver complex cross-functional initiatives.
Experience using Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint planning and release management.
Strong analytical and problem-solving skills with experience leveraging data and KPIs to drive product and operational decisions.
Excellent executive communication, stakeholder management, and influence skills.
Proven experience leading and developing high-performing Product Management teams, including coaching Product Owners and Product Managers while fostering a customer-centric, outcome-driven product culture.

Preferred Qualifications:

Master's degree (MBA or related field or related experience).
Verint Workforce Management certifications or advanced Verint implementation experience.
Experience leading cloud migrations or SaaS modernization initiatives.
Experience integrating Verint with telephony, CRM, or digital servicing platforms.
Experience with AI-enabled workforce optimization capabilities, automation, and digital channel management.
Experience managing enterprise vendor relationships and contract negotiations.
Knowledge of workforce optimization platforms beyond Verint (NICE, Calabrio, Genesys) is a plus.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

Refine Your Search

scheduling manager jobs in brighton, esx

Director, Workforce Management (Verint)

Reactive Scheduler - Nights

Learning & Participation Manager

Assistant Property Manager

Development Manager

Electrical Contracts Manager

Operations Administrator

Employee Relations Advisor - 12 month fixed term

Assistant General Manager

Reactive Scheduler

Restaurant Manager

Delivery Traffic Manager

Warehouse/Fulfilment Manager

Service and Sales Administrator

Merchandising Team Leader

Freelance Spa Therapist

Senior Theatre Practitioner

Nursery Manager

Flight Simulator Instructor III

Assistant Store Manager

I want to receive the latest job alerts for scheduling manager in brighton, esx

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