Guest service agent Work, Jobs in Clapham Junction (with Salaries)

Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Front Office Team Member
MERCURE —London
- Full-time
- Hotel
- Restaurant
- Employee discount
Quick apply
6d
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Reservations Agent
Sea Containers London —London
- £27,130 a year
- Full-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Customer Service Host
ATG Entertainment Limited —Richmond
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Hotel
- Restaurant
11d
Reservation Agent
Reservation —London
- £27,580 - £30,000 a year
- Full-time
- Spanish
- English
- Hotel
- Referral programme
Quick apply
1h
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Welcome Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
5d
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
6d
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Lobby Ambassador
Rendall & Rittner —London
- £30,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
2d
Sales & Reservations Coordinator
Hotel Indigo London Clerkenwell —London
- £30,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reservation Agent
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Life insurance
Quick apply
Whatever Whenever Agent / Operator
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Employee discount
5d
Porter
Rendall & Rittner —London
- £27,500 a year
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Night Concierge

Rendall & Rittner -
London

Apply Now

Job details

Full-time
£30,382 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Access control monitoring
CCTV monitoring
Front desk
Security
Guest services
Front-of-house security duties
Residential security

Full job description

NIGHT CONCIERGE

Rendall & Rittner • £30,382 • 1 Hans Crescent SW7

ROLE OVERVIEW / DEVELOPMENT DETAILS

Step into a landmark address in the heart of Knightsbridge. 1 Hans Crescent is a distinguished Edwardian red-brick building of apartments and penthouses directly opposite Harrods, where refined heritage meets contemporary luxury. As part of a 24-hour concierge team, you’ll be the reassuring overnight presence for an international community of residents who expect calm, attentive and highly discreet service.

With secure parking, lift access and Knightsbridge Underground moments away, the setting is elegant, secure and effortlessly connected. Evenings bring a different rhythm, late check-ins after theatre and dinners, VIP visitors, deliveries to coordinate and the quiet details that keep the building pristine and residents cared for through the night.

ROLE EXPECTATIONS

You will be the overnight front-of-house expert, 19:00–07:00 on a 4 on, 4 off rota, providing a warm welcome, vigilant security and flawless handovers. You will manage access and keys, oversee CCTV and patrols, handle deliveries and parking requests, coordinate any out-of-hours contractors and keep detailed logs. By morning, the reception will be immaculate and the day team fully briefed.

WHAT SUCCESS LOOKS LIKE

Residents consistently remark on your discretion, warmth and can-do approach.
The building remains safe and serene overnight thanks to your vigilant patrols and access control.
Every shift ends with a clear, accurate handover and well-maintained logs.
Reception and common areas are pristine by 7am, with parcels, keys and requests organised.
Issues are anticipated and resolved before they escalate, with timely communication to stakeholders.
You remain calm and decisive in emergencies, following procedures without compromise.

HOW YOU'LL SPEND MOST OF YOUR TIME

Managing the front desk overnight: greeting residents and guests, answering queries and handling keys.
Monitoring CCTV, conducting scheduled patrols and controlling access to maintain safety.
Coordinating deliveries, logging parcels and arranging secure, tidy storage for morning collection.
Overseeing secure parking requests and liaising with on-site teams or providers as needed.
Organising and escorting authorised contractors, ensuring permits, RAMS and records are in order.
Completing H&S checks, incident reports and a thorough written and verbal handover to the day team.

WHO THIS ROLE IS FOR

You’re people-focused, polished and naturally discreet, with a passion for exceptional service.
You thrive on night shifts, staying alert, reliable and organised throughout.
You’re a problem-solver who uses good judgment to make smart, timely decisions.
You communicate clearly and kindly, tailoring your approach to each resident.
You take pride in presentation—of yourself, the reception and the overall resident experience.

EXPERIENCE THAT HELPS

Front-of-house experience in luxury residential, high-end retail or a 5-star hotel environment.
Previous night shift or security-led responsibilities within a customer-facing setting.
Confidence using building systems such as access control, CCTV and digital logging tools.
Experience managing contractors, incidents and clear handovers between shifts.
Familiarity with Knightsbridge or central London concierge expectations and standards.

WHAT WE OFFER

16 days holiday plus bank holidays
Enrolment into the Rendall & Rittner pension scheme
Employee assistance programme supporting family, health, money and work
Employee referral scheme
Team uniform* subject to development
Fully funded training and development opportunities
Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team
Interview focused on service excellence, night-time safety, building operations know-how and scenario-based problem solving

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.

Apply Now

Refine Your Search

guest service agent jobs in clapham junction

Night Concierge

Front Office Team Member

Reception and Club Host

Reservations Agent

Customer Service Host

Reservation Agent

Doorperson

Reservations Agent (M/F/X)

Welcome Agent

Front Desk Agent

Central Reservations Agent

Lobby Ambassador

Sales & Reservations Coordinator

Receptionist/Front Desk Agent

Guest Service Manager

Reservation Agent

Reservations Agent - FTC

Whatever Whenever Agent / Operator

Porter

Front Desk Agent, The Savoy Hotel

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