Package Description
As a Receptionist/Administrator you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
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A salary of £24,853 with access to our group pension
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Free tea, coffee, and milk at your base location
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Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
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Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
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Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
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Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
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An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Job Introduction
We are seeking a dedicated and professional Dental Receptionist/Administrator to join our multidisciplinary team at Buryfields Clinic, Guildford. This is a vital role at the heart of our service, providing high-quality customer service and essential administrative support to ensure the smooth and efficient running of our dental clinics.
If you have prior experience working as an administrator or an NVQ Reception/Administrator qualification we would love to hear from you!
As you will work flexibly across sites, a UK driving license and access to a car for work purpose would be required for the role.
Main Responsibilities
As a Receptionist/Administrator, you will:
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Provide a welcoming and supportive front-line service to patients, carers, and healthcare professionals.
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Operate and manage appointment systems, including scheduling, prioritising, and filling cancellations.
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Handle telephone and face-to-face enquiries with professionalism and efficiency.
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Maintain accurate patient records (both electronic and paper-based), manage referral and recall lists, and ensure timely data entry and analysis.
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Support clinicians by preparing day lists and coordinating patient notes.
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Process incoming and outgoing post, referrals, and reports.
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Liaise with other clinics and services to support patient care pathways.
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Contribute to service improvements by implementing and adapting policies and procedures.
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Provide general clerical and administrative support including filing, scanning, photocopying, and typing.
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Uphold patient confidentiality and comply with the Data Protection Act and Caldicott Guidelines.
For a full list of requirements please see the attached Job Description
The Ideal Candidate
Our ideal candidate will have:
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Good standard of written and spoken English.
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Knowledge of Clinical Governance.
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Excellent communication skills.
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Ability to work in a team and build and sustain partnerships.
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Good IT skills and Information management.
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Organisational skills
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NVQ Reception/Administrator qualification or equivalent.
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Previous experience working in a dental setting.
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Show aptitude for problem solving
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Willing to work flexibly and across sites.
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Hold a full UK driving licence and have use of a car
For a full list of requirements, please see attached job description
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
