Customer experience analyst Work, Jobs in Coventry (with Salaries)

Customer Service Advisor
Barclays —Coventry
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
Operations Analyst
Xeal Pharma Limited —Birmingham
- £30,000 - £40,000 a year
- Full-time
- SQL
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
8d
Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
12d
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
10d
Property Business Insight Analyst
Orbit Group —Coventry
- £38,238 - £46,736 a year
- Analysis skills
- Leadership
7d
Planning Analyst
The Peninsular and Oriental Steam Navigation Company —Coventry
- Analysis skills
- Communication skills
- Analytics
Quick apply
7d
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
3d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
1d
Digital and Insights Analyst
National Grid —Warwick
- £54,000 - £63,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Annual leave
2d
Commercial Analyst
AAH Pharmaceuticals —Warwick
- English
- Analysis skills
- Communication skills
- Employee assistance programme
- Sick pay
1d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Maths
- Continuous improvement
- In-person
- Life insurance
Quick apply
Analyst - Technical Operations
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Investment Analyst
GreenSquareAccord —Birmingham
- Up to £35,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Business
Quick apply
8d
Capacity Strategy & Development Analyst
National Gas —Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
10d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Billing Analyst
Stadia Group Limited —Enderby
- £26,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health & wellbeing programme
Quick apply
Administration Consulting Analyst
Hymans Robertson LLP —Birmingham
- £29,000 - £43,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Continuous improvement
Quick apply
8d
Pricing Analyst- Generation Services
Npower Commercial Gas Limited —Solihull
- £37,659 - £50,250 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Maths
11d
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
10d

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customer experience analyst jobs near coventry

Customer Service Advisor

Barclays -
Coventry

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Risk management
Customer support
Customer interaction
Multidisciplinary collaboration
Banking

Full job description

Date live: 07/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111309

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Coventry.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer experience analyst jobs in coventry

Customer Service Advisor

Operations Analyst

Customer Insights Analyst

SAP Helpdesk Analyst (111772-0726)

Property Business Insight Analyst

Planning Analyst

1st Line Service Desk Analyst (Days)

Business Analyst

Digital and Insights Analyst

Commercial Analyst

Head of Systems Improvement

Analyst - Technical Operations

Business Analyst (12-month FTC)

Investment Analyst

Capacity Strategy & Development Analyst

Senior Support Analyst

Billing Analyst

Administration Consulting Analyst

Pricing Analyst- Generation Services

Senior Business Analyst - ToM

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