It support Work, Jobs in Bakewell, Dby (with Salaries)

Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IT Support Technician
Hopwells Ltd —Ilkeston
- £30,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
3h
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7h
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
1d
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
7d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Technical Operations Support
Great Bear —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
20h
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
2d
Data Trainer/Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Azure
- Education
- Travel
- Annual leave
Quick apply
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4h
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
1h
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Junior IT Support Technician - 16+ Summer Job - Office-based only
Netstable Ltd —Macclesfield
- £8.10 - £12.81 an hour
- Temporary
- Computer literacy
- Computer skills
- In-person
Quick apply
1d
Junior IT Support Technician - 16+ Summer Job - Office-based only
Netstable Ltd —Macclesfield
- £8.10 - £12.81 an hour
- Temporary
- Software troubleshooting
- Customer service
- Computer literacy
Quick apply
1d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
5d

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it support jobs near bakewell, dby

Desktop Support Analyst

Brightwell -
Chesterfield

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Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Desktop support
Azure
Customer service
Windows
Analysis skills
IT support
Computer networking
SharePoint
ServiceNow
IT
Communication skills

Full job description

Location: Chesterfield

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Chesterfield, with occasional travel required to Derby as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

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Refine Your Search

it support jobs in bakewell, dby

Desktop Support Analyst

IT Support Technician

IT Support Technician

IT Service Desk Engineer

Cluster IT Technician

IT Service Desk Analyst

HR Systems Administrator

Support Analyst

Technical Operations Support

Technical Operations Support

First Line Analyst

IT Apprentice

Data Trainer/Coach

Change Management & Training Lead

1st Line Support Engineer

Service Desk Analyst

Digital Transformation - IT Service Support Agent

Junior IT Support Technician - 16+ Summer Job - Office-based only

Junior IT Support Technician - 16+ Summer Job - Office-based only

Dropbox Hypercare - IT Service Support Agent

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