Business Work, Jobs in Bedale, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Facilities Coordinator
Shepley Spring Ltd —Knaresborough
- £42,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Paralegal - Private Client
Eccles Heddon Solicitors Ltd —Bedale
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Bereavement leave
Quick apply
1d
Procurement Analyst
Intermodal Tank Transport —Middlesbrough
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
- Work from home
Quick apply
14d
Production Operator
Cawingredients Limited —Leeming Bar
- £29,870.00 - £38,038.94 a year
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
14d
Assistant Business Analyst
North Yorkshire Council —Northallerton
- £29,064 - £34,434 a year
- Hybrid work
- Communication skills
- Employee discount
13d
Goods In Operative (Continental Shift Pattern)
Cawingredients Limited —Leeming Bar
- £33,750.00 - £40,653.44 a year
- 12 hour shift
- Driving
- Warehouse experience
- Free parking
- Bereavement leave
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
14d
Demand Planner
Cawingredients Limited —Northallerton
- £30,000 a year
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
7d
Warehouse Operative
Full Circle Events & Exhibitions Ltd —Ripon
- From £13.50 an hour
- Overtime
- Heavy lifting
- Quality control
- Organisational skills
- Free parking
Quick apply
Salesperson
Barker and Stonehouse —Thornaby on Tees
- £24,784.50 - £45,000.00 a year
- Weekend availability
- Bilingual
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
7d
Brewery Operative
T&R Theakston —Masham
- From £28,000 a year
- Full-time
- In-person
- Life insurance
Quick apply
5d
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
8d
Christmas Temp — Customer Service & Warehouse Assistant
Nearly New Cashmere —Ripon
- £11 - £13 an hour
- Temporary
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
5d
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
13d
Quality Assistant
Cawingredients Limited —Leeming Bar
- £30,000.00 - £37,949.04 a year
- 12 hour shift
- Microsoft Excel
- Communication skills
- Employee assistance programme
8d
Project Coordinator
The Danesmoor Group —Newton Aycliffe
- £28,628 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Data Protection Consultant / Outsourced Data Protection Officer
Clinical DPO / Amicis Data Ltd —Harrogate
- £37,500 - £47,500 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Work from home
Quick apply
5d
202607: Youth Justice Worker - HMP Wetherby
Ministry of Justice —Harrogate
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave

I want to receive the latest job alerts for business in bedale, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business jobs near bedale, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

business jobs in bedale, nyk

Senior Customer Service Manager

Facilities Coordinator

Paralegal - Private Client

Procurement Analyst

Production Operator

Assistant Business Analyst

Goods In Operative (Continental Shift Pattern)

1st/2nd Line Support Analyst

Demand Planner

Continuous Improvement Manager

Warehouse Operative

Salesperson

Brewery Operative

Senior Site Director - Operations

Christmas Temp — Customer Service & Warehouse Assistant

Sales Office Manager

Quality Assistant

Project Coordinator

Data Protection Consultant / Outsourced Data Protection Officer

202607: Youth Justice Worker - HMP Wetherby

I want to receive the latest job alerts for business in bedale, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected