Senior personal Work, Jobs in Birmingham, Eng (with Salaries)

Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
5d
Ticketing Assistant
Live Nation —Birmingham
- Full-time
- Communication skills
- Time management
1d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
R0338 Policy Assistant - 2.5 Year Fixed Term Contract
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £32,613 - £37,020 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Probation Services Officer - Worcestershire
HM Prison & Probation Service —Kidderminster
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON
Clarke Transport —Oldbury
- £41,208 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
2d
Collection/Delivery Driver
Nella Cutlery —Birmingham
- From £41,470 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Store discount
- Employee assistance programme
Quick apply
6d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
Document Controller
MBP Door Solutions —West Bromwich
- Part-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
Receptionist (Part-Time)
Liberty Leisure Centres Ltd —Shirley
- £13.50 an hour
- Part-time
- Accounting
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
5d
Trainee Registered Care Manager
Bright Life Living —Smethwick
- Up to £55,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Support Worker
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- CRM software
Healthcare Assistant
Priory Group —Birmingham
- £26,884 a year
- Full-time
- Patient monitoring
- Computer literacy
- Patient care
- Free parking
- Annual leave
Quick apply
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Food and Beverage Assistant - Campus Services - 104562 - Grade 2
University of Birmingham —Birmingham
- £24,097 - £25,203 a year
- Part-time
- Serving
- University
- Driving
- Annual leave
- Sick pay
3d
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
4d
Support Manager - West Midlands
N Family Club —Birmingham
- £41,101 - £50,232 a year
- Full-time
- Supervising experience
- Project management
- Experience working with children
- Employee discount
- Referral programme
Quick apply
Senior Library Assistant (Home Library Service)
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Computer literacy
- English
- Microsoft Office
- Annual leave
- Flexitime
5d
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d

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Team Leader – Aspire Lounge - Birmingham Airport

Swissport International AG -
Birmingham

Apply Now

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Customer communication
Customer service
Computer literacy
Coaching
Mentoring junior staff
Client communication
Microsoft Office Suite
Cost control
Performance management
Supervising experience
Team management
Mentoring
Computer skills
Professional development mentoring
Customer interaction
Guest services
Business coaching
Communication skills

Full job description

Overview:

Lounge Team Leader- Level 4

Location: Birmingham Airport

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary:

As a Team Leader you will report to the Assistant Manager and be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key responsibilities:

Leadership:

Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Coach and mentor staff in order to maintain professional standards.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.

Essential Skills:

Can communicate clearly with your people to help them understand the company’s strategy and goals.
Be able to build positive and trusting relationships
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility to enable contingency time.
Provide feedback to the team on operational results to ensure service standards are always upheld.
Personal and professional integrity of the highest order.
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
Adhoc reasonable requests by local leadership team.

KPI’s

Health and Safety.
Customer feedback / satisfaction via NPS.
Efficiency of staffing on a shift-by-shift basis.
Cost of sale controls.
Employee Satisfaction.

Qualifications:

Qualifications and Competences:

Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
Coaching and mentoring skills preferable but not essential.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L3.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Supervisory Training
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Apply Now

Refine Your Search

senior personal jobs in birmingham, eng

Team Leader – Aspire Lounge - Birmingham Airport

Ticketing Assistant

Branch Manager, Kurt Geiger, Birmingham Airport

R0338 Policy Assistant - 2.5 Year Fixed Term Contract

Probation Services Officer - Worcestershire

Case Worker 20 Hours per Week

SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON

Collection/Delivery Driver

Cleaning Manager

Document Controller

Receptionist (Part-Time)

Trainee Registered Care Manager

Support Worker

Healthcare Assistant

Senior Operations Manager -Motability Contact Centre

Food and Beverage Assistant - Campus Services - 104562 - Grade 2

Operations Specialist I-III (UK)

Support Manager - West Midlands

Senior Library Assistant (Home Library Service)

Property & Relationship Manager

I want to receive the latest job alerts for senior personal in birmingham, eng

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