Customer experience coordinator Work, Jobs in Birmingham, Wmd (with Salaries)

Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
11d
Event Coordinator
Lemoncake Events —Lichfield
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
9d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Luxury Spa Host & Guest Experience Coordinator
LUX - DESIGN - LEISURE —Solihull
- From £28,000 a year
- Weekend availability
- Hotel
- Front desk
- Cleaning
- Free parking
Quick apply
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
Appointment Coordinator
Venture Franchise Services —Birmingham
- £8.60 - £12.50 an hour
- 8 hour shift
- Business development
- Front desk
- Store discount
- Profit sharing
Reservations Coordinator
Coombe Abbey Hotel —Coventry
- £26,965.54 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
9d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Learning and Development Coordinator
Helping Hands Homecare —Alcester
- £29,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
11d
Part-time Sales Coordinator
Hyatt Regency Birmingham —Birmingham
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Operations & Reception Coordinator
Lickhill Manor Caravan Park —Stourport-on-Severn
- £13.35 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Accounting
Quick apply
8d
Building Experience Coordinator
JLL —Birmingham
- Organisational skills
- Front desk
1d
Supply and Logisitics Coordinator
Vax Ltd —Droitwich
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Work from home
Quick apply
4d

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customer experience coordinator jobs near birmingham, wmd

Bookings Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

Permanent
£27,000 - £29,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Client engagement
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

We are looking for a proactive, resourceful, and persuasive Bookings Coordinator to manage booking requests for clients by securing the appropriate subcontracted interpreter. This role demands strong negotiation skills, initiative, and the ability to make strategic decisions that balance fulfilling client needs with managing interpreter availability and costs. The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.

Responsibilities and Duties

Actively secure availability from freelance interpreters to fulfil client requests.
Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
Negotiate interpreter rates when needed to align with established pricing structures.
Cultivate and maintain strong, professional relationships with both linguists and clients.
Communicate effectively with clients and interpreters, setting clear expectations
Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.

Skills and Attributes Required

Proven experience in booking coordination or scheduling
Strong negotiation skills
Excellent ability to make independent decisions and manage multiple priorities.
Highly organized with strong attention to detail.
Excellent communication and interpersonal skills with a customer-focused mindset.
Using your own initiative and being able to think out of the box

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

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customer experience coordinator jobs in birmingham, wmd

Bookings Coordinator