Support engineer Work, Jobs in Birtley, Twr (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
7d
IT Support Engineer
ADNS Group —Middlesbrough
- £27,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Project Planner
GSS Ltd —Hebburn
- Full-time
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Network Technical Architect
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
3d
Catering Engineer
HLA SERVICES LTD —Boldon Colliery
- £38,000 - £45,000 a year
- Full-time
- Hospitality
- Schematics
- Maintenance
- Free parking
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
10d
Project Manager
GSS Ltd —Hebburn
- Full-time
- Project management
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Field Engineer
SOUTHERN COMMUNICATIONS LIMITED —Newcastle upon Tyne
- £31,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Employee assistance programme
Quick apply
Drainage Engineer
EnviroRod Limited —Killingworth
- £17.50 - £20.00 an hour
- Overtime
- Customer service
- Maintenance
- Plumbing
Quick apply
8d
Senior Architectural Technologist
Buzz Recruit —Durham
- £32,000 - £42,000 a year
- Full-time
- AutoCAD
- Driving
- Mentoring
- Free parking
- Work from home
Quick apply
Apprentice Design Engineer
Dacon Fabrications Ltd —Gateshead
- Full-time
- CAD
- IT
- In-person
Quick apply
3d
Senior Network Engineer
razorblue Careers —Stockton-on-Tees
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
Factory Administrator
Ibstock Plc —Birtley
- Computer literacy
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
1d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Drainage CCTV Engineers
GreenSpark Environmental Ltd —Gateshead
- Up to £35,000 a year
- Overtime
- Driving
- Travel
- In-person
- Employee assistance programme
- Referral programme
Quick apply
2d
Secondary Design Engineer
GSS Ltd —Hebburn
- Full-time
- Engineering
- In-person
- Electrical Engineering
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Quantity Surveyor
GSS Ltd —Hebburn
- Full-time
- No degree
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Field Service Engineer
Servibox LTD —Durham
- £30,000 - £36,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
Quick apply
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in birtley, twr

1st Line Support Engineer

IT Support Engineer

Project Planner

Platform Engineer

Network Technical Architect

Catering Engineer

2nd Line Support Technician

Project Manager

Field Engineer

Drainage Engineer

Senior Architectural Technologist

Apprentice Design Engineer

Senior Network Engineer

Factory Administrator

Project Manager

Drainage CCTV Engineers

Secondary Design Engineer

Quantity Surveyor

Field Service Engineer

Offshore Technician Scheme

I want to receive the latest job alerts for support engineer in birtley, twr

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