Customer support & client services Work, Jobs in Braunton, Dev (with Salaries)

Money Advice Caseworker
Citizens Advice Torridge, North, Mid and West Devon —Barnstaple
- £15,528 a year
- Part-time
- Research
- Travel
- IT
2d
Data Manager/Administrator/Analyst
Mystery Shoppers Ltd —Holsworthy
- £29,269.50 a year
- Full-time
- Hybrid work
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
9d
Care & contact team member
Littledart Fulfilment —Witheridge
- £13.45 an hour
- Full-time
- Computer literacy
- Data entry
- Typing
Quick apply
10d
Apprentice - Business Administrator - Client Services
Mystery Shoppers Ltd —Holsworthy
- From £15,795 a year
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Administrator / Assistant - Full Time
Mystery Shoppers Ltd —Holsworthy
- £12.75 an hour
- Full-time
- Microsoft Word
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Scheme Manager
Sanctuary Group —Barnstaple
- £26,415 - £27,232 a year
- Full-time
- Microsoft Word
- Travel
- Time management
- Annual leave
- Employee discount
Quick apply
6d
Cleaning Supervisor
Excellerate services —Barnstaple
- £13.21 an hour
- English
- Supervising experience
- Continuous improvement
Quick apply
9d
Catering Assistant
ESS Compass —Chivenor
- £12.76 an hour
- Customer service
- Food service experience
- Cash handling
Office Administrator - Temp Contract Sept - End of December 2026 Potential to extend into Jan 2027
Cornish Charcuterie Ltd —Stratton
- £13.25 an hour
- Part-time
- English
- Administrative experience
- Driving
- Free parking
- Employee discount
Quick apply
7d
Finance Assistant
PVF Scaffolding LTD —Barnstaple
- Temporary
- Customer service
- Organisational skills
- Communication skills
Quick apply
Cleaner
ESS Compass —Chivenor
- £12.76 an hour
- Organisational skills
10d
Leasehold Property Manager
Department for Work and Pensions —Benton
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Research
- Analysis skills
- Annual leave
- Employee assistance programme
13d
Cleaner - Braunton Academy
Norse Group LTD —Barnstaple
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
Apprentice Hair Stylist
Halo Hair and Beauty —South Molton
- £16,500 - £17,000 a year
- Full-time
- Customer service
- Hair styling
- No experience needed
Quick apply
1d
Chef
ESS Compass —Braunton
- £13.65 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
2d
Cleaner - Jacobstow Community Academy
Norse Group LTD —Bude
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
14d
Cleaning Operative
Emcor —Bude
- £12.60 - £14.00 an hour
- Full-time
- English
- Employee assistance programme
- Referral programme
Quick apply
HGV Class 1 Driver
Target Staff —Hatherleigh
- £18 - £21 an hour
- Customer service
- Time management
Quick apply
HGV Technician
M Group —South Molton
- Maintenance
- Power tools
- Hand tools
- Annual leave
- Employee assistance programme

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Data Manager/Administrator/Analyst
Mystery Shoppers Ltd —Holsworthy
We send people to businesses to act as real customers. Occasional Working from home (approx 2 days a week following training sign off). Access to a life coach.
£29,269.50 a year
Quick apply
9d

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Money Advice Caseworker

Citizens Advice Torridge, North, Mid and West Devon -
Barnstaple

Apply Now

Job details

Part-time
£15,528 a year
2 days ago

Qualifications

Live chat
Charity and third-sector experience
Client engagement
Case note recording
Case record updates
Research
IT
Customer interaction
Data collection
Communication skills

Full job description

Job Advert

Are you an excellent communicator and passionate about helping people in need? Citizens Advice Torridge, North, Mid and West Devon wants to hear from you!

We are looking for a dedicated and enthusiastic individual to provide effective and high quality money/debt advice solutions to clients, working within a client focussed and responsive team.

This role supports people with complex needs and those for whom language or communication may be a barrier. As such, you will need to be a strong communicator with excellent interpersonal skills, committed to developing your knowledge and happy to work flexibly across offices and outreach locations.

You will have excellent listening and questioning skills and understand how to adapt to the needs of others whilst embracing the charity’s twin aims.

This role will be based at one of our Torridge, North, Mid and West Devon offices, with the expectation that travel may be required to other offices across our geographical area.

JOB SPECIFICATION

Main purpose of the job

Provide money advice to external clients through face to face, video, digital appointments or on the telephone.
Research all of the options available to the client, adopting an impartial and non-judgmental stance.
Undertake administrative duties to support the Money Advice Team.
Work alongside specialist services and make referrals in to them as appropriate.
Gather information to support our Research and Campaigns Team.

Main duties

Advice giving:

Interview clients using sensitive listening and questioning skills.
Use the Citizens Advice resources to find, interpret and communicate the relevant information.
Research and explore options and implications so that clients can make informed decisions.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Refer internally or to other specialist agencies as appropriate.
Ensure that all work conforms to the Advice Quality Standard and regulatory bodies requirements.
Ensure that work reflects and supports the Citizens Advice service equity and diversity strategy.
Maintain detailed case records for the purpose of continuity of casework, funder requirements, information retrieval, statistical monitoring and report preparation.

Administration:

Use IT for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production.
Ensure all compliance training is completed on an annual basis.
Maintain records for funder requirements.

Other duties:

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Comply with all Citizens Advice information assurance guidelines.
Keep up to date with legislation, policies and procedures and undertake appropriate training.
Complete necessary CPD activities as directed.
Attend relevant internal and external meetings as agreed with the Team Leader.

PERSON SPECIFICATION

Essential:

Recent customer service experience with one or all of the following channels – face to face, telephone and/or digital (webchat or email).
Proven ability to use sensitive listening and questioning skills with clients/customers to get to the root of the problems whilst maintaining the
structure of the interview.
Ability to travel across our geographical area as required, sometimes at short notice.
Proven ability to give and receive feedback objectively and sensitively, and a willingness to challenge constructively.
Demonstrable high level IT skills, with an ability to support clients/customers with their own IT needs. Including research skills using online resources.
Experience in using sensitive listening and questioning skills.
A commitment to continuous professional development including a willingness to develop knowledge and skills in advanced topics.
An understanding of and ability to work within the aims and principles of the Citizens Advice service with a strong focus on Equity, Diversity and Inclusion.

Desirable:

Experience of working in the charitable or third sector.
Knowledge of the benefits system and/or debt remedies.
An understanding of social trends and their implications for clients and service provision.

Interviews for this role will be held on 17th and 18th September.

Apply Now

Refine Your Search

customer support & client services jobs in braunton, dev

Money Advice Caseworker

Data Manager/Administrator/Analyst

Care & contact team member

Apprentice - Business Administrator - Client Services

Administrator / Assistant - Full Time

Scheme Manager

Cleaning Supervisor

Catering Assistant

Office Administrator - Temp Contract Sept - End of December 2026 Potential to extend into Jan 2027

Finance Assistant

Cleaner

Leasehold Property Manager

Cleaner - Braunton Academy

Apprentice Hair Stylist

Chef

Cleaner - Jacobstow Community Academy

Cleaning Operative

HGV Class 1 Driver

HGV Technician

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