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IT Triage Technician

Burges Salmon -
Bristol

Apply Now

Job details

Permanent
5 days ago

Qualifications

Technical troubleshooting
Desktop support
Inbound customer enquiry call handling
Incident management
Avaya
SCCM
Incident queue management
Ticket management
Microsoft Exchange
Sustainable business
Microsoft Office Suite
iManage
Ticket management systems
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Active Directory
Intune

Full job description

Role

IT Triage Technician

Category: Business professional
Team: Operations
Location: Bristol
Terms: Permanent

We have an exciting opportunity for a personable and customer-focused IT Triage Technician to join our Bristol office on a permanent basis. You will be joining a supportive and dynamic team, where you can develop your technology skillset.

You can be part of Burges Salmon's Technology Service Desk as the first point of contact for IT support across the firm. You will log, triage, diagnose, track and resolve incidents and service requests through the firm's ticket management system, ensuring a clear audit trail and keeping users updated throughout.

This is a great opportunity for someone who is highly organised, proactive and customer-focused, with strong troubleshooting skills, good technical capability and a genuine desire to keep learning.

The role works to a pre-planned rota covering shifts between 08:00 and 19:00, with some flexibility required where business needs change at short notice.

What you'll do:

Provide first-line triage support for IT applications, hardware and end-user technologies.
Assess incoming support enquiries by phone, email, in person and remote access, identifying urgency, impact and the most effective resolution.
Log, diagnose, resolve or escalate incidents and service requests, owning issues from initial contact through to resolution wherever possible.
Install, configure, upgrade and maintain software and devices, including new builds and Technology set-ups.
Complete user administration tasks and iPhone administration using Microsoft Intune.
Work with colleagues across Technology to identify recurring incidents and contribute to improvements that reduce future issues.
Maintain accurate logging and follow call management and escalation procedures.

What you'll bring:

Experience providing first-line IT support, including incident triage, diagnosis and resolution.
Working knowledge of Microsoft desktop and server technologies, including Windows, Microsoft Office, Exchange, Active Directory, Group Policy and SCCM.
Familiarity with legal or business applications such as iManage, BigHand, Laserform, Aderant, Avaya Administration, Microsoft Intune (advantage)
Strong troubleshooting, organisation and customer service skills.
A proactive, team focused approach and high attention to detail.

Why Burges Salmon?
You will join a workplace recognised for excellence, flexibility and responsible business practices, including:

RollOnFriday's ‘Best Law Firm to Work At' — five years running
‘Law Firm of the Year' at the Legal Business Awards 2025
‘Sustainable Business of the Year' at the Bristol Legal Awards 2025
Investors in People Platinum accreditation

A full overview of all the benefits and rewards of working at Burges Salmon can be found on the 'Working at Burges Salmon' section of our careers page.

Interested in applying?
If you would like to learn more about the role or the recruitment process or require any reasonable adjustments, please contact: Katarina Athanasakos, Resourcing Specialist - [email protected]

Advert closes - Monday 31st August

INDBS

Meet the recruiter

Katarina Athanasakos

[email protected]

+44 117 307 6517

Apply Now

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