Investigation Work, Jobs in Bury (with Salaries)

Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
14d
Profit and Asset Protection Supervisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
12d
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Loss Prevention Officer
Systematic Security Services Ltd. —Manchester
- £12.77 an hour
- Part-time
- English
- First Aid Certification
- Organisational skills
- Referral programme
Quick apply
Trainee Trading Standards Officer
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12d
Complex Injury Claims Auditor
Keoghs —Manchester
- Part-time
- Hybrid work
- Analysis skills
- IT
- Gym membership
Quick apply
Police Staff Investigator
South Wales Police —Kingsway
- £33,603 - £39,276 a year
- Full-time
- Microsoft Office
- Annual leave
7d
Technical Support Engineer
Northern Care Alliance NHS Foundation Trust —Rochdale
- £32,073 - £39,043 a year
- Full-time
- Engineering
- Annual leave
12d
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
Senior Complex Loss Handler – Major & Complex Claims, Liability
Aviva —Manchester
- From £60,000 a year
- Part-time
- IT
- Communication skills
- Negotiation
- Employee discount
11d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
14d
Service Technician
Chroma Engineering —Little Hulton
- Up to £32,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
Quick apply
6d
Threat Intelligence & Incident Response Lead
ANS Group Limited —Manchester
- Full-time
- Leadership
- Communication skills
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Locum Doctor - NHS trust
THE MEDICAL HOUSE LIMITED —Wythenshawe
- £40 - £105 an hour
- Part-time
- Patient care
- Discharge planning
- In-person
Quick apply
12d
Compliance Analyst
Open —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- AI
Quick apply
4d
Environmental Support & Enforcement Officer
Waste Investigations Support & Enforcement Limited —Manchester
- £13.75 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
14d
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Supervisor - LEGO - Manchester Airport
Lagardère Travel Retail (UK & IRE) —Manchester
- £15.32 an hour
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply

I want to receive the latest job alerts for investigation in bury

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Quality Assessor

ENWL -
Preston

Apply Now

Job details

£37,670.52 - £44,188.56 a year
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Quality Assessor

To evaluate the customers’ experience as they interact with the customer Colleagues through inbound and outbound calls, email, chat, and social media responses etc and compare this against the Company’s standards of performance matrix and feedback the results

What you'll be doing:

Conduct quality assessments using the Quality Matrix across calls, cases, and webforms, providing timely, constructive feedback and clear improvement actions.
Deliver regular, supportive feedback to Customer Service colleagues to help enhance performance and improve the overall customer experience.
Lead by example, acting as a role model through live and retrospective call listening, identifying opportunities for development and celebrating success.
Share best practice across the team and recognise high performance in an inclusive and encouraging way.
Work in partnership with the Training Adviser to identify development needs, supporting both new starter and refresher training programmes.
Carry out audits to ensure compliance with EGS and relevant standards.
Complete case audits for General Enquiries and Complaints, ensuring accuracy, quality, and consistency.
Identify trends in processes and performance to inform training, coaching, and continuous improvement initiatives.
Review low CSAT scores through end-to-end investigations, providing timely and constructive feedback to Team Leaders and Customer Service colleagues.
Produce regular, accessible reports on quality performance, including actionable recommendations for improvement.
Participate in regular quality calibration sessions to maintain fairness, consistency, and alignment across the team.
Analyse customer sentiment data and investigate areas of low performance to support service improvements.
Collaborate closely with Customer Coaches, Training teams, and Team Leaders to ensure consistency and a shared approach across the contact centre.
Support the embedding of self-evaluation practices alongside Customer Coaches to encourage reflective learning and development.
Regularly review and improve quality assurance processes with Coaches and the Support Services Manager.
Provide flexible support with Team Manager rota requirements where needed.
Contribute to business continuity by supporting the Customer Contact Centre during incidents or peak demand periods (e.g. major events or service disruptions).

What you'll need:

Min of 4 GCSEs including English Language and Mathematics
Experience of customer related systems and processes preferred
Experience of a contact centre environment preferred
Experience of implementing changes to process and or systems desirable

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re offering:

We value your expertise, In return, you’ll receive:

An annual bonus scheme
25 days annual leave increasing with length of service
Private Healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [email protected] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

investigation jobs in bury

Contact Centre Quality Assessor

Profit and Asset Protection Supervisor

Homelessness Prevention Officer

Data Protection and Compliance Manager

Loss Prevention Officer

Trainee Trading Standards Officer

Complex Injury Claims Auditor

Police Staff Investigator

Technical Support Engineer

Complaints Handler

Senior Complex Loss Handler – Major & Complex Claims, Liability

Customer Support – Technical Support Specialist

Service Technician

Threat Intelligence & Incident Response Lead

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Locum Doctor - NHS trust

Compliance Analyst

Environmental Support & Enforcement Officer

Customer Case Manager

Supervisor - LEGO - Manchester Airport

I want to receive the latest job alerts for investigation in bury

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected