Engagement co Work, Jobs in Caerphilly, Cay (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Social Media Co-ordinator
The Celtic Collection —Newport
- Full-time
- Social media management
- Communication skills
- Resort
- Employee discount
9d
Engagement & Insights Co-ordinator
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
4d
Social Inclusion Service Coordinator
CISWO —Pontypridd
- £24,158 - £30,197 a year
- Part-time
- Hybrid work
- First Aid Certification
- Communication skills
Quick apply
Children's Activity Support - Group Helper (Supporting young people at Rise Up in Ely, Cardiff)
Barnardo's —Wenvoe
- Call to connect
- Experience working with children
- Preschool
Engagement & Participation Officer - North Somerset Safeguarding Partnership
North Somerset Council —Weston-super-Mare
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
6d
Neighbourhood Officer (Job Share)
United Welsh —Caerphilly
- £15,680 - £39,200 a year
- Part-time
- Microsoft Word
- Continuous improvement
6d
Lead Education Engagement Co
Bridgend County Borough Council —Bridgend
- £44,075 - £46,142 a year
- Full-time
- Hybrid work
- Experience working with children
- Leadership
- School
10d
VCMA Project Co-Ordinator
Wales & West Utilities —Newport
- £44,399 - £50,740 a year
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
3d
Visitor Levy and National Registration Officer (Welsh Language Essential)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Annual leave
- Language training provided
13d
Senior Research Fellow, Wales Centre for Public Policy
Cardiff University —Cardiff
- £61,823 - £67,468 a year
- Full-time
- Research
- University
- School
Additional Learning Needs Co-Ordinator (ALNCo)
ACT Training —Cardiff
- £40,596 - £44,163 a year
- Full-time
- Computer literacy
- Project management
- Education
9d
Gweld Fi Programme Officer
Carers Trust —Cardiff
- £20,000 - £23,000 a year
- Part-time
- Hybrid work
Brand Content Creator
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Hybrid work
- University
- Communication skills
- School
- Annual leave
Care Companion/ Health Care Assistant
Forge Care Homes Ltd —Ely
- £13.45 an hour
- Weekend availability
- Nursing home
- Organisational skills
- In-person
- Paid training
- Annual leave
Quick apply
9d
Health and Fitness Manager
Newport Live —Newport
- From £38,542 a year
- Full-time
- Sales
- Customer service
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
5d
Power Platform Consultant - Contract
iCoTech Services —Cardiff
- £500 - £600 a day
- Remote
- Team management
Quick apply
Mental Health Support Worker
168 Medical Group —Weston-super-Mare
- £13.62 an hour
- Part-time
- Medication administration
- Computer literacy
- Databases
- Health & wellbeing programme
- Sick pay
Quick apply
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Continuous improvement
- Front desk
- Cleaning
- Employee discount
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply

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engagement co jobs near caerphilly, cay

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

engagement co jobs in caerphilly, cay

Customer Engagement Co-ordinator

Social Media Co-ordinator

Engagement & Insights Co-ordinator

Social Inclusion Service Coordinator

Children's Activity Support - Group Helper (Supporting young people at Rise Up in Ely, Cardiff)

Engagement & Participation Officer - North Somerset Safeguarding Partnership

Neighbourhood Officer (Job Share)

Lead Education Engagement Co

VCMA Project Co-Ordinator

Visitor Levy and National Registration Officer (Welsh Language Essential)

Senior Research Fellow, Wales Centre for Public Policy

Additional Learning Needs Co-Ordinator (ALNCo)

Gweld Fi Programme Officer

Brand Content Creator

Care Companion/ Health Care Assistant

Health and Fitness Manager

Power Platform Consultant - Contract

Mental Health Support Worker

MultiSkilled Host

Sales and Retail Manager

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