Customer support administrator Work, Jobs in Caversham, Brk (with Salaries)

Customer Service Administrator
Seiko UK Ltd —Maidenhead
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
10d
Receptionist/Administrator
Care UK —Reading
- £13 an hour
- Microsoft Office
- Recruiting
- Front desk
- Employee discount
Receptionist (Day)
Maria Mallaband Care Group —Reading
- £12.81 - £13.11 an hour
- Front desk
- Employee assistance programme
- Employee discount
7d
Receptionist
Sodexo —Reading
- £16 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Employee assistance programme
Quick apply
23h
Receptionist
Hamberley Care Homes —Reading
- £13.50 an hour
- Part-time
- Microsoft Word
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Memorial Administrator
A B Walker —Reading
- £26,500 a year
- Full-time
- Sales
- Computer literacy
- Windows
- Health & wellbeing programme
Quick apply
4d
Customer Support Administrator
ASSA ABLOY —Arborfield
- Microsoft Word
- Computer literacy
- Hotel
- Annual leave
Savings Administrator - 12 month Fixed Term Contract
Castle Trust Bank —Basingstoke
- £25,500 a year
- Continuous improvement
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Administrator
F&H Solution Services Ltd —Maidenhead
- From £13.25 an hour
- Part-time
- Google Suite
- Customer service
- Computer literacy
- Free parking
Quick apply
Dental Receptionist/Patient Care Coordinator
PERFECT SMILE —Wokingham
- From £12.71 an hour
- Full-time
- Cleaning
- Computer skills
- In-person
- Employee discount
Quick apply
Receptionist
Hallmark Care Homes —Henley on Thames
- £14.99 an hour
- Weekend availability
- Front desk
- Employee discount
- Referral programme
Family Hub Receptionist and Support Assistant
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £27,710 - £30,024 a year
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee discount
23h
Casework Support Administrator
Cellmark Forensic Services —Abingdon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
8d
Corporate Customer Support Admin
Berry BMW —West Drayton
- £30,000 a year
- Full-time
- Microsoft Word
- Accounting
- In-person
- Referral programme
Quick apply
HR Administrator (4 days from home)
LRG —Camberley
- Up to £26,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Contracts
Quick apply
4d
Office Administrator
Kearns Residential —Ruislip
- £25,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
Front Office Manager
Malmaison —Reading
- £35,000 a year
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Experience Patient Services Receptionist Administrator
Farnham Road Practice —Slough
- From £14 an hour
- Full-time
- Computer literacy
- Administrative experience
- Travel
- Free parking
- Store discount
Quick apply
Customer Service/Administration Assistant
PizzaSi Distribution UK —Slough
- £28,000 - £30,000 a year
- Full-time
- CRM software
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Office Administrator
Henley Theatre Services —Wallingford
- From £25,000 a year
- Part-time
- CRM software
- Customer service
- Databases
- Work from home
- Employee discount
Quick apply

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Customer Service Administrator

Seiko UK Ltd
Maidenhead

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Private medical insurance
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Car scheme
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Computer literacy
Microsoft Office Suite
Continuous improvement
Data entry
Customer interaction
Communication skills

Full job description

Company Description

Seiko UK Limited is the wholly owned UK subsidiary of Seiko Watch Corporation, operating from Maidenhead since 1985 and serving the UK and Ireland markets. The company manages sales, marketing, service, and repair for Grand Seiko, Seiko, Lorus watches, and Seiko clocks, and operates a Grand Seiko Boutique on New Bond Street in London. As a global watchmaker established in 1881, Seiko is known for pioneering innovations and comprehensive in-house manufacturing across Quartz, Kinetic, Mechanical, Spring Drive, Solar, and GPS Solar technologies. Seiko UK Limited also includes Seiko Sports Technologies, a global leader in sports timing technology and a long-standing timekeeping partner to World Athletics. The successful applicant will join a heritage brand that combines tradition, innovation, and high-quality timekeeping solutions across diverse price points.

Role Description

This full-time, office-based role provides high-quality customer service and administrative support to public and trade customers, retail partners and internal teams. Working within a busy service department, the Customer Service Administrator will handle enquiries relating to repairs, products, sales and service updates across email, telephone and online chat.

As the position is system based, a good level of computer literacy is essential, particularly in Outlook, Excel and Word. Experience using SAP or similar systems would be an advantage.

Responsibilities

Deal promptly and professionally with customer enquiries, responding within agreed timescales by email, telephone and online chat.

Provide customers with accurate, clear and helpful information relating to their enquiry, communication or repair.

Update the repair system accurately throughout the repair process, ensuring all changes and customer updates are recorded clearly.

Take and input material orders, ensuring all documentation is accurate, complete and processed in line with department procedures.

Support continuous improvement in customer service standards.

Book work onto the repair system and amend repair information as required.

Pick spare parts from inventory for repairs and sales orders, supporting the efficient flow of repair work through the department.

Provide support to other Customer Service teams when required.

Skills, Qualifications & Experience

The successful candidate will be organised, customer-focused and confident communicating with customers, retail partners, stakeholders and internal teams. They will have strong attention to detail, professional telephone manner, excellent verbal and written communication skills and a positive, flexible approach to workload.

They should be a team player who is willing to learn new terminology, comfortable working accurately in a busy service environment and able to build and maintain effective working relationships. Relevant experience in the watch, luxury or consumer goods sectors would be beneficial.

Key Skills:

Strong customer service skills and the ability to handle enquiries professionally and efficiently.

Clear and professional communication skills for working with both internal teams and external partners.

Proficiency with relevant software, such as SAP and Microsoft Office, is an advantage.

Salary £26,000 - £28,000 pa

Job Type: Full time, Permanent

This is an office-based role so applicants must be able to commute to Maidenhead.

Benefits:

Company pension

Life insurance

Private dental insurance

Private medical insurance

Company Sick pay

25 days holiday plus Bank Holidays

Holiday Purchase Scheme

Paid Volunteering Days

Christmas Office Closure (3 days additional paid leave during office closure)

EV Car Scheme

Cycle to work scheme

Employee discount

Enhanced maternity/paternity leave

Free flu jabs

Health & wellbeing programmes

Free On-site parking at HO

Please apply via Indeed or email CV and cover letter to [email protected]

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Maidenhead SL6 4BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have working knowledge of SAP or other similar systems?

Experience:

Customer Service using phone & email communications: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

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