Full time Work, Jobs in Chineham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Sales Colleague
Currys —Basingstoke
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Trainee Claims Assessor
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Work from home
Recruiter
Hartford Care —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Specialist Sales Consultant
Reassured —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Free parking
- Annual leave
Quick apply
Trainee Shop Manager
Farmfoods —Basingstoke
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
12d
Service Advisor Basingstoke JLR
South East Motors —Basingstoke
- £31,500 - £33,000 a year
- Full-time
- Organisational skills
- Cleaning
- In-person
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Retail Sales Advisor
Suit Direct —Basingstoke
- From £12.71 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Annual leave
- Employee discount
Quick apply
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Youth Engagement Coordinator
YMCA Fairthorne Group —Basingstoke
- £12.71 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Van Driver/Drivers Mate
strally 44 ltd —Basingstoke
- £110 - £130 a day
- Full-time
- Sales
- Customer service
- Driving
Quick apply
Assistant Manager
PetsCorner —Basingstoke
- £12.87 an hour
- Full-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
6d
Health Advisor/FOH
MyHealthcare Clinic —Basingstoke
- £28,500 a year
- Overtime
- English
- Front desk
- In-person
- Employee discount
Quick apply
5d
Operations and Logistics Coordinator
Bonfire Fireplaces, Stoves, and Fires. —Reading
- £29,000 - £34,000 a year
- Full-time
- Heavy lifting
- Computer literacy
- Forklift
- Free parking
- Store discount
Quick apply
16h
Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Administrator
British Young Pilots —Theale
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Work from home
Quick apply
1d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

full time jobs in chineham

Second Line Support

Sales Colleague

Service Desk Analyst

Trainee Claims Assessor

Recruiter

Specialist Sales Consultant

Trainee Shop Manager

Service Advisor Basingstoke JLR

Service Desk Analyst

Retail Sales Advisor

Complaints & Resolution Manager

Youth Engagement Coordinator

DOMESTIC ABUSE REFUGE ADVOCATE

Marina Coordinator

Van Driver/Drivers Mate

Assistant Manager

Health Advisor/FOH

Operations and Logistics Coordinator

Collections Agent

Administrator

I want to receive the latest job alerts for full time in chineham

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