Support manager Work, Jobs in Darwen, Lan (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Builders Merchant - HR & Operations Administration Assistant
C & W Berry Ltd —Leyland
- From £33,013 a year
- Full-time
- Microsoft Outlook
- Inventory control
- Administrative experience
- Free parking
- Employee discount
Quick apply
10d
Operations/Office Manager
VBS Ltd —Rossendale
- £26,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
Facilities Manager
Staci —Blackburn with Darwen
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
- Store discount
Quick apply
School Catering Manager
Longridge High School —Preston
- £23,076 - £26,290 a year
- Part-time
- Customer service
- Computer literacy
- Cooking
- Free parking
- Annual leave
Quick apply
13d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Operations Team Leader
Staci —Blackburn
- £30,709.97 a year
- Full-time
- Team management
- Warehouse experience
- Computer skills
- Free parking
- Sick pay
Quick apply
Sales Support Team Leader (Health Insurance)
Brown & Brown Insurance —Darwen
- Full-time
- CRM software
- Microsoft Office
- Supervising experience
- Employee stock purchase plan
Quick apply
2d
Aftersales Business Development Executive
Ciceley Commercials —Darwen
- £36,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Sick pay
Quick apply
13d
FPOC Team Manager
Blackburn with Darwen Council —Blackburn with Darwen
- £50,269 - £54,495 a year
- Full-time
- Team management
11d
General Surgery / SOS Rota Coordinator
East Lancashire Hospitals NHS Trust —Blackburn
- £28,392 - £31,157 a year
- Full-time
- Word processing
- Human resources
- Organisational skills
- Annual leave
9d
Night Security Officer (Factory Premises)
International Tissue Company —Blackburn
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Word
- First Aid Certification
- In-person
Quick apply
11d
ATTENDANCE OFFICER
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Part-time
- School
EV & Utilities Project Co-ordinator
EG On The Move Ltd —Blackburn
- Up to £28,500 a year
- 8 hour shift
- Microsoft Outlook
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
VacancyTitle: Extra Care Services Manager
Housing 21 —Blackburn
- £46,784 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Sick pay
13d
KidsCan Connect Lead
KidsCan —Salford
- £28,000 - £34,000 a year
- Part-time
- Hybrid work
- Hospital
- Organisational skills
- Time management
- Work from home
Quick apply
9d
Facilities and Health and Safety Manager
Xyfil Ltd —Preston
- £35,000 - £45,000 a year
- Full-time
- Management
- English
- In-person
- Free parking
Quick apply
7d
Service Support Manager (Lancashire)
Believe Care —Preston
- £34,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Work from home
- Flexible schedule
Quick apply
12d
Customer Service Administrator (6 Month FTC)
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Retail Shift Manager
Lidl —Darwen
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
5d

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Helpdesk Manager

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Management reporting
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

support manager jobs in darwen, lan

Helpdesk Manager

Builders Merchant - HR & Operations Administration Assistant

Operations/Office Manager

Facilities Manager

School Catering Manager

Senior Administrative Officer - Public Protection

Operations Team Leader

Sales Support Team Leader (Health Insurance)

Aftersales Business Development Executive

FPOC Team Manager

General Surgery / SOS Rota Coordinator

Night Security Officer (Factory Premises)

ATTENDANCE OFFICER

EV & Utilities Project Co-ordinator

VacancyTitle: Extra Care Services Manager

KidsCan Connect Lead

Facilities and Health and Safety Manager

Service Support Manager (Lancashire)

Customer Service Administrator (6 Month FTC)

Retail Shift Manager

I want to receive the latest job alerts for support manager in darwen, lan

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