Customer support coordinator Work, Jobs in Downton, Wil (with Salaries)

Customer Experience Coordinator
Verplas Ltd —Verwood
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
9h
Customer Support Desk - Job Coordinator
Locators Ltd —Wimborne
- £15,000 - £19,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Sales Admin & Finance Support Coordinator
ATF Supplies Nationwide Ltd —Andover
- £24,750 - £30,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
- Sick pay
Quick apply
6d
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Engineering
- Administrative experience
- Annual leave
Quick apply
14d
Sales Support Coordinator
Cross Rental Services Group —Andover
- Full-time
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
Customer Service Coordinator
Star Roofs LTD —Poole
- £30,000 - £55,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
Coordinator - Lettings
SNG (Sovereign Network Group) —Hurn
- £25,936 - £30,000 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
6d
Customer Service Coordinator
Passenger Clothing —New Milton
- Full-time
- Hybrid work
- Customer service
- English
- Employee discount
6d
Admin Co Ordinator Public Health Nursing 5-19
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £25,760 - £27,476 a year
- Part-time
- Customer service
- Driving
- IT
11d
Sales Lead Coordinator
NORMAN MOTORS —Bournemouth
- £28,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
12d
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Sales Support Co-ordinator
Campions —New Milton
- £24,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
5d
Patient Coordinator (Receptionist)
Woolston & Chartwell Partnership —Southampton
- £12.71 - £12.87 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
- Store discount
- Employee discount
Quick apply
6d
Charity Shop Co-ordinator
Pilands Wood Community Association —Southampton
- £13.84 an hour
- Part-time
- Social media management
- Customer service
- Merchandising
Quick apply
1d

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Customer Experience Coordinator

Verplas Ltd -
Verwood

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
9 hours ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Paid volunteer time
On-site parking

Qualifications

Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Continuous improvement
Communication skills
Time management

Full job description

Job Overview

The Customer Experience Coordinator will play a key role in delivering an exceptional customer journey from order placement through to delivery. You will process customer orders accurately, manage customer communications and work closely with colleagues across Production, Purchasing, Despatch and Transport to ensure customer expectations are met or exceeded. You will be responsible for providing outstanding service, proactive communication and building strong customer relationships that support Verplas' ambition of being the market leader in Indoor Air Quality solutions.

As part of our customer-facing team, you will ensure every interaction reflects our commitment to customer excellence. You will take ownership of customer enquiries, manage expectations effectively and work collaboratively with internal departments to achieve the best possible outcome for both the customer and the business.

Key Responsibilities

· Process and check customer orders accurately and efficiently.

· Manage balance orders and daily order allocations.

· Respond to a wide range of customer enquiries via telephone, email and webchat.

· Make outbound calls to customers to obtain information, provide updates and resolve queries.

· Work closely with Production to understand capacity and lead times, ensuring customer expectations are effectively managed.

· Liaise with Purchasing to understand material availability and supplier lead times.

· Collaborate with Despatch to prioritise orders and resolve delivery-related queries.

· Support the Transport Department by managing customer delivery requirements, collection paperwork, transport quotations and re-delivery arrangements.

· Proactively communicate order updates, changes and potential delays to customers.

· Build and maintain strong relationships with customers and internal departments.

· Escalate customer concerns when required and work collaboratively to achieve timely resolution.

· Record customer feedback and help identify opportunities to improve the customer experience.

· Participate in customer service and continuous improvement initiatives.

· Ensure company standards, policies and procedures are implemented and upheld.

· Support compliance with ISO requirements and company management systems.

· Provide support and cover for colleagues within the Customer Experience Team when required.

· Undertake any other duties required to support the team and wider business.

Competencies

· Demonstrates a high standard of customer service and customer care.

· Excellent verbal and written communication skills.

· Confident communicating with customers via telephone, email and video calls.

· Strong attention to detail and accuracy.

· Competent in Microsoft Office applications, including Word, Excel and Outlook.

· Experience of Sage 50 or Sage 200 is desirable.

· Able to manage workload effectively and work using their own initiative.

· Strong organisational and time-management skills.

· Ability to prioritise tasks and meet deadlines in a fast-paced environment.

· Effective problem-solving and decision-making skills.

· Ability to build positive working relationships with customers and colleagues.

· Comfortable handling challenging situations professionally and constructively.

· Committed to delivering quality work and continuous improvement.

· Able to live and breathe the Company's Mission, Vision, Values and Behaviours.

Personal Profile

· Customer-focused with a passion for delivering exceptional service.

· Positive, energetic and professional in approach.

· Possesses energy, drive and ambition.

· Highly organised with excellent attention to detail.

· Willing to go above and beyond to support customers and colleagues.

· Adaptable and resilient when managing changing priorities.

· Able to think logically and solve problems effectively.

· Confident in asking for support and sharing knowledge with others.

· A strong team player who actively contributes to a positive workplace culture.

· Committed to personal growth and development.

· Maintains a professional and positive attitude at all times.

· Demonstrates behaviours that support Verplas' culture of customer excellence.

Benefits

· 22 days holiday plus bank holidays.

· Company pension scheme.

· Birthday leave each year.

· Access to a free well-being service.

· Free on-site parking.

· Regular training and development opportunities.

· Retailer discount scheme.

· Access to a free online private GP service.

· Two paid volunteering days each year

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in downton, wil

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