Goods in line leader Work, Jobs in Earl Shilton, Eng (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
3d
CNC Milling , Programmer, Setter , Operator (Future Section Leader).
JR Clark ( Coventry ) Ltd —Coventry
- £17.50 - £19.00 an hour
- Full-time
- CAD
- In-person
- Mechanical knowledge
Quick apply
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- HVAC
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Senior Care Assistant
Cooper Residential Homes Ltd —Leicester
- £13.50 an hour
- Part-time
- Medication administration
- Supervising experience
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
HGV Class 2/CAT C Drivers
Clean Linen Services —Nottingham
- £16.97 an hour
- Overtime
- Supervising experience
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
8d
Warehouse Team Leader (Nights)
Geodis —Leicester
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
12d
Driver 7.5 Tonne Home Delivery
DHL —Nottingham
- £38,223 - £39,985 a year
- Overtime
- Customer service
- Driving
- Free parking
Warehouse Team Leader
PHOENIX Healthcare Distribution Limited —Birmingham
- £13.55 an hour
- Full-time
- Communication skills
- Free parking
- Annual leave
Deputy Manager
Platform Childcare —Burton-On-Trent
- Weekend availability
- Organisational skills
- In-person
- Care plans
Quick apply
Warehouse Operations Trainer
GXO Logistics —Coleshill
- Up to £32,500 a year
- Full-time
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Packing Operative
Pal International Ltd —Coalville
- From £13 an hour
- Full-time
- English
- In-person
- Free parking
- Life insurance
Quick apply
2d
Yard Operative - Alrewas
GRS Group —Burton-On-Trent
- £28,089 a year
- Overtime
- Health & wellbeing programme
Quick apply
Operations Leader Metrology
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
Quick apply
Production Operative
Inspired Pet Nutrition —Crick
- £14.79 - £17.39 an hour
- 12 hour shift
- English
- Free parking
- Employee discount
Quick apply
Warehouse Team Leader
Great Bear —Lutterworth
- £33,709 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Front Line Manager
Long Clawson Dairy Ltd —Long Clawson
- £36,000 - £36,500 a year
- Full-time
- Microsoft Excel
- Management
- IT
Quick apply
Class 2 HGV Driver
DHL —Leicester
- £37,326.42 a year
- Monday to Friday
- Driving
- Free parking
- Annual leave
Multiskilled Production Operative
Inspired Pet Nutrition —Crick
- £15.66 - £18.26 an hour
- 12 hour shift
- English
- Free parking
- Employee discount
Quick apply
12d

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Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

Power BI
Microsoft Excel
Customer service
ERP systems
Analysis skills
Continuous improvement
Mentoring
Pivot tables
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

goods in line leader jobs in earl shilton, eng

Customer Service Team Leader

CNC Milling , Programmer, Setter , Operator (Future Section Leader).

Technical customer Support Advisor

Service Delivery Frontline Manager

Senior Care Assistant

HGV Class 2/CAT C Drivers

Warehouse Team Leader (Nights)

Driver 7.5 Tonne Home Delivery

Warehouse Team Leader

Deputy Manager

Warehouse Operations Trainer

Packing Operative

Yard Operative - Alrewas

Operations Leader Metrology

Production Operative

Warehouse Team Leader

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Front Line Manager

Class 2 HGV Driver

Multiskilled Production Operative

I want to receive the latest job alerts for goods in line leader in earl shilton, eng

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