Enquiry management administrator Work, Jobs in Edinburgh, Edh (with Salaries)

Enquiry Management Administrator
Edinburgh Napier University —Sighthill
- £26,093 - £31,236 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee assistance programme
8d
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Administrator Full Time
AOC Archaeology —Loanhead
- Up to £24,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Accounting
- Employee assistance programme
Quick apply
10d
Client Administrator
Evelyn Partners —Edinburgh
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Business Administrator
St Margarets Care Home —Edinburgh
- £14.80 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Receptionist/Administrator
Milton Surgery —Edinburgh
- From £24,784.50 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
9d
Office Co-ordinator
Widelinets Communications Ltd. —Cowdenbeath
- £24,000 - £40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Project and Accounts Administrator (Part-Time)
Chamberlain McBain —Edinburgh
- £25,355 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Business Administrator
Colinton Care Home —Colinton
- £14.80 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
14d
Property Administrator
Rettie —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
Customer Service Administrator
Optos —Dunfermline
- Microsoft Powerpoint
- Spanish
- Computer literacy
Part Time Office Administrator
RSS SECURITIES LTD / GBC —Glenrothes
- £250 - £350 a week
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Gym membership
Quick apply
Maintenance Assistant
Equans —Edinburgh
- Full-time
- Computer literacy
- English
- Annual leave
- Employee assistance programme
CASS and Regulatory Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
8d
Admin Team Lead for HV/SN
NHS Scotland —Falkirk
- £31,537 - £34,303 a year
- Full-time
- School
18h
Receptionist
Glencorse Care Home —Penicuik
- £12.71 - £12.90 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
1d
Investment Taxes Assistant Manager – Group Tax (12 Month FTC)
Lloyds Banking Group —Edinburgh
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Accounting
- Financial services
- Communication skills
1d

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Enquiry Management Administrator
Edinburgh Napier University —Sighthill
Contract: Permanent, Full Time – 35 hrs/wk, hybrid working with 2-3 days on campus with flexibility to attend additional days for Open days, Welcome week and…
£26,093 - £31,236 a year
8d
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
Qualifications, Knowledge and Experience: Essential: A minimum SVQ Level 2 in Customer Services, Administration or other relevant subject or equivalent…
£28,726 - £30,162 a year
Quick apply

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Enquiry Management Administrator

Edinburgh Napier University -
Sighthill

Apply Now

Job details

Full-time
£26,093 - £31,236 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Full job description

Location

Sighthill

19/07/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£26,093 per annum (starting salary, subject to annual pay increases until scale maximum of £31,236, as well as cost of living increases)

Contractual hours

Basis

Full Time

Region

International Operations and Student Recruitment

Package

Excellent Benefits Package

Job category/type

Professional Services

Date posted

07/07/2026

Job reference

0000022901

Job description

Our Excellent Benefits Package:

At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:

Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
Generous employer pension contributions
A wide range of learning and development opportunities
Opportunity to join our staff inclusion and support networks
Access to our benefits platform Vivup which includes huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
Access to our Employee Assistance Programme

The Team:

The Enquirer and Applicant Experience team undertakes work that is key to supporting the achievement of the university’s student recruitment targets. The team has strategic oversight of the systems used through the applicant journey (e.g. CRM, data capture, peer-to-peer chat) as well responsibility for ensuring fantastic customer experience at all stages of enquiry and application.

You’ll be joining a friendly, dependable and supportive team environment, where collaboration is key and individuals are encouraged to contribute ideas and take initiative. The role suits someone who enjoys working with people and thrives in a team-oriented setting.

The Role:

The Enquiry Management Administrator will support the Enquiry Management function, utilising the team’s on-line system (Dynamics 365 CRM) and telephone to communicate with the University’s key audiences. This role will primarily involve assisting undergraduate and postgraduate enquirers and their supporters in the University’s application and admissions processes. The work of this team is central to Edinburgh Napier’s student recruitment activity, through progressing enquirers to the next stage of their journey where possible.

You’ll have the opportunity to gain exposure to a variety of areas across student recruitment, with opportunities to build experience and develop professionally.

What we will need from you:

Provide an excellent level of customer service to all enquirers and applicants who access our service by telephone, e-mail or through the web, and where appropriate to suggest ways to continuously improve service delivery.
Communicate directly with audiences from a wide range of backgrounds and for a wide variety of enquiry types, providing detailed, up-to-date and accurate information about studying at Edinburgh Napier University.
Provide assistance relating to enquiry management to academic and administrative staff, working closely with colleagues to ensure effective communication.
Support the delivery of the University’s core on-campus recruitment events including University Open Days, and other internal ad-hoc events.
Participate in International Operations and Student Recruitment’s annual Clearing operation to deliver an efficient and customer focussed service to a high volume of enquirers. Including call handling and processing of web enquiries from prospects looking to secure a place at the University through Clearing.
Participate in team meetings and relevant meetings with colleagues in other services to support recruitment and conversion activities e.g. Admissions, CRM Users Group.

Salary:

Grade 3: £ 26,093 per annum (starting salary, subject to annual pay increases until scale maximum of £31,236, as well as cost of living increases)

Contract: Permanent, Full Time – 35 hrs/wk, hybrid working with 2-3 days on campus with flexibility to attend additional days for Open days, Welcome week and evening events when necessary

Closing date: 19th July

Interviews: 28th/ 29th and 30th July

The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.

Apply Now

Refine Your Search

enquiry management administrator jobs in edinburgh, edh

Enquiry Management Administrator

Recruitment and Admissions Administrator (Permanent)

Administrator Full Time

Client Administrator

Business Administrator

Receptionist/Administrator

Office Co-ordinator

Project and Accounts Administrator (Part-Time)

Business Administrator

Helpdesk Team Leader

Property Administrator

Customer Service Administrator

Part Time Office Administrator

Maintenance Assistant

CASS and Regulatory Analyst

Admin Team Lead for HV/SN

Receptionist

Investment Taxes Assistant Manager – Group Tax (12 Month FTC)

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