Inbound customer service Work, Jobs in Farnborough, Ham (with Salaries)

Sales Operations Executive (Customer Experience Team)
Select Car Leasing —Reading
- Monday to Friday
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
14d
Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
13d
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
10d
Customer Service Agent
Bailey & Bowes Recruitment —Leatherhead
- £24,000 a year
- Full-time
- Customer service
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
19h
Experienced Switchboard Operator - 11am to 11pm
ComXo —Slough
- £29,476 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Flexible schedule
Quick apply
5d
Contract - Customer Coordinator
Honda —Bracknell
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- Work from home
Customer Service Representative
Motohaus Powersports Limited —Hook
- £25,420 - £27,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Contact Centre Sales Advisor
Bupa —Staines-upon-Thames
- £28,450 a year
- Full-time
- Sales
- Customer service
- Annual leave
- Life insurance
Quick apply
Insurance Sales Executive
MotorEasy —Reading
- Up to £50,000 a year
- Full-time
- Sales
- English
- Analysis skills
- Referral programme
Quick apply
11d
Customer Success Executive(12 month FTC role)
Once For All UK —Basingstoke
- £27,000 a year
- Construction experience
- Communication skills
- Employee assistance programme
Quick apply
12d
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Inside Sales Representative (m/f/x)
3M —Bracknell
- Full-time
- CRM software
- Sales
- Customer service
3d
Customer Service Representative
Just Group —Reigate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
11d
Sales Operations Coordinator
Gray's Services Group —Bourne End
- £25,500 - £30,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
6d
Telesales Co-ordinator (BRD)
AGM Bishop's Move Ltd —Guildford
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Telemarketer
Clean Linen Services —Slough
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
5d
New Business Sales Executive - 12 Month FTC
ELMOgroup —Horsham
- £34,500 a year
- Full-time
- Hybrid work
- Management
- Sales
- Project management
- Employee assistance programme
- Life insurance
Cleaning Company Manager - Part Time
We Clean (Cleaning Co) Ltd —Twickenham
- £800 - £1,500 a month
- Part-time
- Up to 50% travel
- English
- Supervising experience
Quick apply
Hospitality Sales Advisor (Maternity Cover)
Porta Romana —Farnham
- From £26,436 a year
- Temporary
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
10d

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inbound customer service jobs near farnborough, ham

Sales Operations Executive (Customer Experience Team)

Select Car Leasing
Reading

Quick apply

Job details

Permanent
14 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Sales administration
Complaint handling
Microsoft Office
Organisational skills
Customer support
Communication skills

Full job description

Sale Operations Executive (Customer Experience)

Location: Reading | Office-Based | Full-Time | Permanent

Hours: 9:00am - 17:30pm

Days: Monday - Friday

Join the UK's most trusted car leasing company and become part of our fast-paced Sales Operations function.

As a Customer Experience Executive, you will manage customer communications from order handover through to delivery, taking ownership of queries and ensuring a smooth customer journey.

Strong telephony experience is essential for this role. You will handle inbound and outbound customer calls, resolve queries, provide updates, and build strong relationships through clear and professional communication.

If you are customer-focused, confident on the phone, and enjoy problem-solving in a busy operational environment, we’d love to hear from you.

What You'll Be Doing

Managing inbound customer queries across phone, email, and portal channels, ensuring responses are handled within agreed service levels.
Handling a high volume of inbound and outbound customer calls, providing updates, resolving queries, and delivering excellent customer service.
Taking ownership of customer queries from initial contact through to resolution, ensuring customers are kept informed throughout the process.
Communicating order updates, delivery information, and outstanding actions to customers in a clear and timely manner.
Acting as the first point of contact for customer concerns including dissatisfaction, complaints, potential cancellations, and poor reviews.
Managing difficult conversations professionally, demonstrating empathy while working towards effective solutions.
Updating CRM systems with accurate notes, actions, and outcomes to ensure customers receive a consistent experience across the team.
Working closely with Sales, Administration, Finance, and operational teams to gather information and resolve customer queries.
Reviewing outstanding order actions and proactively communicating next steps to customers to support a smooth journey.
Identifying and escalating concerns relating to customer vulnerability, fraud, or potential mis-selling in line with company procedures.
Supporting internal teams with customer-related requests and providing guidance where required.
Identifying opportunities to improve the customer journey through feedback, process improvements, communication updates, FAQs, and customer touchpoints.
Supporting the reduction of complaints, cancellations, and negative customer experiences by delivering proactive and effective communication.
Ensuring all customer interactions are completed in line with FCA regulations, company policies, and customer service standards.

What We're Looking For

Essential: Previous experience in a telephone-based customer service, contact centre, customer support, service advisor, or customer experience role.
Strong telephony experience is a key requirement for this role. You must be confident handling inbound and outbound customer calls, managing queries, and delivering excellent service over the phone.
Experience working in a fast-paced environment with a focus on customer communication and resolution.
Excellent verbal and written communication skills with the ability to build rapport and manage customer expectations.
A confident and professional telephone manner with the ability to handle challenging conversations.
Strong problem-solving skills with a proactive and solution-focused approach.
Excellent organisational skills with the ability to prioritise workload and manage multiple customer queries.
Strong attention to detail and the ability to maintain accurate records.
Experience using CRM systems and maintaining clear customer notes.
Good knowledge of Microsoft Office, including Outlook, Word, and Excel.
A positive, resilient, and customer-focused attitude.
Ability to work effectively under pressure while maintaining high service standards.
A collaborative team player who supports colleagues and contributes to team success.

Desirable Experience

Experience within vehicle leasing, automotive, finance, or operational processing environments.
Knowledge of vehicle leasing processes, finance agreements, or customer order journeys.
Experience handling complaints, customer retention conversations, or cancellation queries.
Experience working within a regulated environment.

What We Offer

Competitive salary
Annual performance bonus
Ongoing training and career development opportunities
Career progression within a growing business
Quarterly peer-voted recognition awards
Company pension scheme
Employee Assistance Programme
Enhanced Maternity and Paternity Pay
Enhanced Sick Pay
Mindfulness coaching
Birthday voucher and long-service rewards
Company and team social events
Free on-site parking
Employee referral programme

Our Values

At Select Car Leasing, our DRIVE values are at the heart of everything we do:

Dedication
Respect
Integrity
Value
Excellence

Apply Today

If you are passionate about delivering exceptional customer experiences, confident handling customer conversations over the phone, and enjoy working in a fast-paced operational environment, we’d love to hear from you.

Benefits:

Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Referral programme
Sick pay
Work from home

Experience:

Customer service: 2 years (required)
Sales administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Reading RG2 0TD

Quick apply

Refine Your Search

inbound customer service jobs in farnborough, ham

Sales Operations Executive (Customer Experience Team)

Member Advisor

Customer Service Team Lead

Customer Service Agent

Experienced Switchboard Operator - 11am to 11pm

Contract - Customer Coordinator

Customer Service Representative

Contact Centre Sales Advisor

Insurance Sales Executive

Customer Success Executive(12 month FTC role)

Customer Experience Specialist

Call Centre Manager

Inside Sales Representative (m/f/x)

Customer Service Representative

Sales Operations Coordinator

Telesales Co-ordinator (BRD)

Telemarketer

New Business Sales Executive - 12 Month FTC

Cleaning Company Manager - Part Time

Hospitality Sales Advisor (Maternity Cover)

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