Line support Work, Jobs in Gateshead, Eng (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Manufacturing Operative
AMB Packaging —Gateshead
- From £28,763.28 a year
- 12 hour shift
- Quality control
- In-person
- Referral programme
Quick apply
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
7d
Airside Operations Controller
Newcastle International Airport Ltd —Newcastle upon Tyne
- £30,270.18 a year
- Weekend availability
- Driving
- Communication skills
- Free parking
- Annual leave
10d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Gateshead
- Temporary
- Customer service
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
10d
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £14.28 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Approvals Administrator
Health Research Authority —Newcastle upon Tyne
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
4d
Yard Sales Assistant
Travis Perkins —Blaydon
- Part-time
- Customer service
- Forklift
- Warehouse experience
- Employee discount
Temp Sales Assistant
Smiggle —Gateshead
- Weekend availability
- Sales
- Communication skills
- Store discount
- Annual leave
Administrator
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
Residences Assistant
Newcastle University —Newcastle upon Tyne
- £26,093 a year
- Weekend availability
- Hospitality
- University
9d
Trading Standards Officer
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Crew Administrator
Voly Limited —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Examinations Officer / Admin
Tutors and Exams Limited —Metrocentre
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
11d
Warehouse Operative - Sunday Shift Only (5 hours per week)
Alliance Healthcare —Newcastle upon Tyne
- £12.96 an hour
- Part-time
- Continuous improvement
- Warehouse experience
- Communication skills
- Employee assistance programme
PMO Support Officer
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
1d
Traffic Management Operative - Newcastle
Hatton Traffic Management Limited —Newcastle upon Tyne
- £31,492.50 - £33,389.00 a year
- Overtime
- Driving
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Purchase Ledger Assistant
Total Resources UK Ltd —Boldon Colliery
- £29,000 - £31,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
Quick apply
Valeter
Pulman Group —Sunderland
- From £12.85 an hour
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for line support in gateshead, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

line support jobs near gateshead, eng

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

line support jobs in gateshead, eng

2nd Line Support Technician

Manufacturing Operative

IT Support Technician

Airside Operations Controller

Specialist: Full-Time, Part-Time, and Part-Time Temporary

IT Support Assistant

Customer Service Agent

Approvals Administrator

Yard Sales Assistant

Temp Sales Assistant

Administrator

Residences Assistant

Trading Standards Officer

Crew Administrator

Examinations Officer / Admin

Warehouse Operative - Sunday Shift Only (5 hours per week)

PMO Support Officer

Traffic Management Operative - Newcastle

Purchase Ledger Assistant

Valeter

I want to receive the latest job alerts for line support in gateshead, eng

Related Searches

Explore jobs in more locations

Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

Jobseeker tools

Employer Tools

Browse

Stay Connected