Customer service Work, Jobs in Gorgie, Edh (with Salaries)

Administration Support Assistant
The garage conversion company —Loanhead
- £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Co-ordinator
Mortgage Advice Bureau —Edinburgh
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Edinburgh
- £26,450 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- English
Quick apply
CTS Administrator & Sales Associate
SDC Lab —Edinburgh
- £26,500 - £28,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
4d
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
Business Support Administrator - Waverley Court
City of Edinburgh Council —Edinburgh
- £27,257 - £29,850 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Oracle
- Annual leave
- Employee assistance programme
10d
Administrator/ Co-ordinator
Spire Healthcare —Edinburgh
- Full-time
- Customer service
- Data entry
- Communication skills
- Annual leave
Scream Park Event Team Member -Non Acting
Conifox Ltd —Kirkliston
- £13 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
11d
Senior Administrator
Flames —Edinburgh
- £16 - £18 an hour
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
Quick apply
1d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Helpdesk Advisor
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills
Ward Administrator
Spire Healthcare —Edinburgh
- Part-time
- Customer service
- Computer literacy
- Administrative experience
- Annual leave
1d
Store Colleague - Part Time
GOOUTDOORS —Edinburgh
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant (Part-time)
Rogerson Shoes —Edinburgh
- £10.90 - £12.75 an hour
- Part-time
- Customer service
- In-person
- School
- Employee discount
Quick apply
Customer Assistant - Online
Morrisons —Edinburgh
- Annual leave
- Employee discount
Quick apply
12d
Retail Sales Associate
Jorum Studio —Edinburgh
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
9d
Helpdesk Advisor (Maternity Cover)
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Full-time
- University
- Organisational skills
- Communication skills

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Administration Support Assistant

The garage conversion company
Loanhead

Quick apply

Job details

Permanent | Full-time
£12.71 an hour

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Powerpoint
Supplier ordering
Microsoft Word
CRM software
Google Suite
Customer service call handling
Report writing
Meeting coordination
Inbound customer enquiry call handling
Report generation
Computer literacy
Spreadsheets
Stakeholder liaison
Administrative support experience
Filing
Process improvement
Microsoft Office Suite
Administrative and business operations experience
Handling customer enquiries
Administrative experience
Appointment booking and call handling
Procurement support
Task prioritisation
QuickBooks
Data entry
Organisational skills
Project management software
Customer interaction
Clerical experience
Bookkeeping
Communication skills
Progress tracking

Full job description

Job Summary

We are seeking a proactive and detail-oriented Administration Support Assistant to join our dynamic team. In this role, you will be the backbone of our administrative operations, ensuring smooth daily functions and providing essential support across departments. Your energetic approach and organizational skills will help maintain an efficient office environment, enabling the team to focus on their core objectives. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant workplace culture.

Key Responsibilities

General Administration

Provide day-to-day administrative support to the Managing Director, Operations Manager and wider team.
Maintain accurate company records, documents and filing systems.
Manage incoming and outgoing correspondence, including emails, letters and documentation.
Prepare reports, spreadsheets and documents as required.
Maintain organised electronic and paper-based filing systems.
Support the implementation and improvement of office systems and procedures.
Assist with general office administration and business support tasks.

Customer Support & Communication

Act as a professional and friendly point of contact for customers.
Respond to customer enquiries by telephone, email and other communication channels.
Schedule appointments, surveys, meetings and customer visits.
Provide customers with project updates where appropriate.
Record customer queries, requests and concerns and ensure they are communicated to the relevant team members.
Support the customer journey from initial enquiry through to project completion.
Help maintain the company's reputation for excellent service and communication.

Project Administration

Provide administrative support to the Operations Manager and Site Supervisors.
Maintain accurate project records and documentation.
Update project trackers, schedules and progress reports.
Assist with preparing project information, specifications and customer documentation.
Maintain records of drawings, approvals, variations and project communications.
Support project completion processes, including handover documentation and customer records.
Ensure operational paperwork is completed and filed correctly.

Employee & Subcontractor Support

Maintain subcontractor records and compliance information.
Assist with coordinating subcontractor details and availability.
Support communication between office staff, site teams and subcontractors.
Assist with organising meetings, briefings and internal communications.
Help ensure all required documentation is current and accessible.

Supplier & Materials Administration

Assist with supplier communication and administration.
Support the ordering and tracking of materials where required.
Maintain records of purchase orders, deliveries and invoices.
Liaise with suppliers regarding delivery schedules and documentation.
Assist the operational team in ensuring materials are available when required.

Health & Safety & Compliance Support

Assist with maintaining Health & Safety records and documentation.
Keep training records, certificates and compliance documents up to date.
Support preparation for audits, inspections and reviews.
Ensure company documentation is correctly stored and easily accessible.
Assist the management team with compliance administration.

Systems & Process Improvement

Maintain accurate data within company systems.
Update customer databases, project management systems and internal trackers.
Identify opportunities to improve administrative processes.
Support the introduction of new systems and procedures.
Maintain confidentiality of customer, employee and company information.
Prior office experience demonstrating familiarity with administrative procedures.
Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Drive, Calendar).
Experience with data entry and maintaining organized records in a fast-paced environment.
Excellent organizational skills with the ability to prioritize tasks effectively.
Demonstrated ability to handle phone calls professionally while maintaining courteous communication standards.
Clerical experience involving document preparation, filing systems, and basic bookkeeping using QuickBooks is preferred.
Familiarity with office equipment such as printers, scanners, and telephones is advantageous.

Skills & Experience

Essential

Previous experience in an administrative, office support or customer service role.
Excellent organisational skills and attention to detail.
Strong written and verbal communication skills.
Good working knowledge of Microsoft Office and computer systems.
Ability to manage multiple tasks and prioritise effectively.
Professional and approachable manner.
Ability to work independently and as part of a team.

Desirable

Experience within construction, property improvement, refurbishment or a trade-based business.
Experience supporting project teams or operational departments.
Knowledge of construction terminology.
Experience using CRM, project management or scheduling systems.
Experience dealing with customers, suppliers and subcontractors.

Personal Attributes

Highly organised and reliable.
Professional, friendly and approachable.
Strong attention to detail.
Positive attitude and willingness to support others.
Able to manage changing priorities in a busy environment.
Takes ownership of tasks and ensures they are completed.
Customer-focused with a commitment to providing excellent service.
Enjoys working as part of a growing team.

Join us as an Administration Support Assistant and become a vital part of our energetic team! Your dedication will help us create a seamless office environment where productivity thrives and every task is handled with enthusiasm and precision.

Pay: £12.71 per hour

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in gorgie, edh

Administration Support Assistant

Customer Service Representative

Customer Care Co-ordinator

Customer Sales Advisor

CTS Administrator & Sales Associate

Service Administrator

Front Office Supervisor

Business Support Administrator - Waverley Court

Administrator/ Co-ordinator

Scream Park Event Team Member -Non Acting

Senior Administrator

Health and Wellness Sales Advisor

Helpdesk Advisor

Ward Administrator

Store Colleague - Part Time

Sales Assistant - UNIQLO Princes Street

Sales Assistant (Part-time)

Customer Assistant - Online

Retail Sales Associate

Helpdesk Advisor (Maternity Cover)

I want to receive the latest job alerts for customer service in gorgie, edh

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