Field operations Work, Jobs in Gosfield, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
14d
Wraparound Setting Lead
Primary Sports Group —Halstead
- £13.00 - £15.50 an hour
- Part-time
- Management
- Medication administration
- Supervising experience
Quick apply
2d
Logistics Administrator - Fixed Term Contract
Safran —Braintree
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Field Operative
ChargedUp —Colchester
- From £15 an hour
- Part-time
- Computer literacy
- Maintenance
- Driving
Quick apply
8d
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
7d
Operations Manager
CBNine Services —Haverhill
- £50,000 a year
- Full-time
- Hotel
- Business development
- Team management
- Free parking
- Store discount
Quick apply
4d
Materials Lab Technician
Sudbury Silk Mills —Sudbury South
- £26,436 a year
- Full-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Profit sharing
- Employee discount
Quick apply
13d
Control Room Operative
L J Transportation —Latchingdon and Snoreham
- £13.07 an hour
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Store discount
Quick apply
14d
Night-Time Delivery Driver
Electrolux / Respond Services —Chelmsford
- Up to £31,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
UK Procurement Manager
Pulsar Measurement —Earls Colne
- £60,000 - £70,000 a year
- Continuous improvement
- Travel
- Computer skills
- Employee discount
- Sick pay
Quick apply
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Operations Manager - Agricultural Trials
Envirofield —Bury St. Edmunds
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
1d
Drainage & Subsidence Assistant
Auger —Chelmsford
- £28,089.10 - £33,504.53 a year
- Overtime
- No experience needed
- Annual leave
Quick apply
12d
Buyer
Strain Measurement Devices Ltd —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
6d
Production Shift Team Leader
Indaver —Kelvedon
- Continuous improvement
- Training & development
- Free parking
- Paid training
Quick apply
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
2d
Mobile Hydraulics Hose Engineer / Fitter
Atom On Site Ltd —Braintree
- £35,000 - £40,000 a year
- Overtime
- Customer service
- Maintenance
- Forklift
- Profit sharing
- Annual leave
Quick apply
Site Investigation Technician
Construction Testing Solutions Ltd —Billericay
- £29,742 - £33,557 a year
- Full-time
- Travel
- Communication skills
Quick apply
7d
HR Coordinator (Part-time – 3 days per week)
Churchgate Accountants —Bury St. Edmunds
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme

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field operations jobs near gosfield, ess

Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
14 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

field operations jobs in gosfield, ess

Service Desk Controller

Wraparound Setting Lead

Logistics Administrator - Fixed Term Contract

Field Operative

Customer Enquiries Services Manager

Operations Manager

Materials Lab Technician

Control Room Operative

Night-Time Delivery Driver

UK Procurement Manager

Repairs Customer Service Representative

Operations Coordinator

Operations Manager - Agricultural Trials

Drainage & Subsidence Assistant

Buyer

Production Shift Team Leader

Depden Care Farm Operations Manager

Mobile Hydraulics Hose Engineer / Fitter

Site Investigation Technician

HR Coordinator (Part-time – 3 days per week)

I want to receive the latest job alerts for field operations in gosfield, ess

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