Desk manager Work, Jobs in Havant, Ham (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
12d
Hotel - Duty Manager
Premier Inn —Havant
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
14d
patient support team (zero hr) - Blossom Health
Blossom Health —Havant
- From £14.46 an hour
- Part-time
- GP surgery experience
- Data entry
- Front desk
- Free parking
Quick apply
Front Desk & Residential Services Manager (12-month fixed term)
West Dean College —West Dean
- £35,000 a year
- Weekend availability
- Management
- Contracts
- Front desk
- Employee assistance programme
- Employee discount
5d
Residential Services Coordinator
West Dean College —West Dean
- £13,000 - £26,000 a year
- Part-time
- Hospitality
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
5d
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
4d
Regional Facilities Manager
Praxis Facilities Management —Fareham
- Full-time
- Employee assistance programme
Quick apply
9d
Guest Service Manager Front of House
Avisford Park Hotel —Chichester
- £35,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
7d
Employee Benefits Administrator
Menzies LLP —Fareham
- Hybrid work
- Computer literacy
- Writing skills
- Computer skills
Occasional night manager required to cover holidays sickness etc
The Star Hotel Southampton. High Street —Southampton
- From £12.71 an hour
- Night shift
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
Family Information Service Assistant
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
2d
Account Manager Mascus
RB Global —Winchester
- Remote
- CRM software
- Business development
- Communication skills
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Theatre Technicians
Play to the Crowd —Winchester
- £23,795 - £26,227 a year
- Overtime
- In-person
Quick apply
14d
Reactive Engineer
Miller's Vanguard —Southampton
- Up to £48,300 a year
- Full-time
- Maintenance
- Electrical experience
- Bakery
- Life insurance
Quick apply
Guest Service Team Leader Front Office
Avisford Park Hotel —Chichester
- £13.52 an hour
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
13d
Sales Consultant
Gattaca —Fareham
- £28,000 - £36,000 a year
- Full-time
- Sales
- Business development
- Recruiting
Part Time Venue Supervisor – Soft Play & Dessert Bar
SHWEET SOFT PLAY —Bognor Regis
- From £13 an hour
- Overtime
- Serving
- Bar
- Management
- Free parking
- Employee discount
Quick apply
9d
Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
1d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
12 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

desk manager jobs in havant, ham

Service Desk Manager

Hotel - Duty Manager

patient support team (zero hr) - Blossom Health

Front Desk & Residential Services Manager (12-month fixed term)

Residential Services Coordinator

Service Coordinator

Regional Facilities Manager

Guest Service Manager Front of House

Employee Benefits Administrator

Occasional night manager required to cover holidays sickness etc

Family Information Service Assistant

Account Manager Mascus

ICT Support Analyst HIWFRS624489

Theatre Technicians

Reactive Engineer

Guest Service Team Leader Front Office

Sales Consultant

Part Time Venue Supervisor – Soft Play & Dessert Bar

Help Desk Operator

Local IT Lead

I want to receive the latest job alerts for desk manager in havant, ham

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