Customer success consultant lead Work, Jobs in Heythrop, Oxf (with Salaries)

Junior Implementation Specialist
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Customer Success Consultant Lead
NielsenIQ —Oxford
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Employee assistance programme
Quick apply
8d
Implementation Consultant
Zift Solutions —Oxford
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
DSEAR Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
8d
Freelance Marketing Consultant
Smedley Group —Bicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
14d
Area Sales Manager - London, Oxford & Northampton
Wurth UK Ltd —Oxford
- £40,000 - £60,000 a year
- No weekends
- Customer service
- Travel
- Organisational skills
- Referral programme
Quick apply
Business Development Representative
Unit 52, Shrivenham 100 Business Park —Watchfield
- £24,785 - £27,000 a year
- Full-time
- Business development
- In-person
- Free parking
Quick apply
9d
Estate Agent - Senior Sales Consultant
Andrews Property Group —Bishops Cleeve
- £25,400 - £31,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
Sales & Business Development Director, COMINT
SPX —Wappenham
- Engineering
- Master's degree
- Business development
Quick apply
Home Technical Pricing Consultant
NFU Mutual —Stratford-upon-Avon
- Up to £72,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Team management
- Annual leave
- Work from home
Showroom Sales Manager
Bathroom Showroom —Bicester
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
Home Consultant
Tapi —Abingdon
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Assistant Store Manager
Tapi —Oxford
- Full-time
- Sales
- Continuous improvement
- Retail management
- Employee assistance programme
- Employee discount
Regional Sales Manager (Industrial) - South
Lucy Electric —Thame
- Remote
- CRM software
- Engineering
- Business development

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Junior Implementation Specialist

Polaris Software -
Banbury

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Requirement elicitation
Software deployment
Business analysis
Requirements gathering workshops
User acceptance testing
Technical writing
Design documentation
Business requirements
Solution architecture

Full job description

About Us

At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers.

Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. We've expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations.

Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We've united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future.

This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.

Junior Implementation Specialist

Based in Banbury or Sheffield

Hybrid model of 3 days per week in office

Full time

Reports to Head of Professional Services

The Junior Implementation Specialist is the technical and solution- design lead within the customer delivery lifecycle. Working closely with Customer Success Managers, Product and Engineering teams, Support, Account Managers and customer stakeholders, the role translates business and operational requirements into practical, scalable solutions across Polaris applications.

The role owns the design and advanced configuration of customer solutions from discovery and scoping through build, testing, deployment and handover. It combines consultative customer engagement, strong product knowledge and technical judgement to ensure solutions are supportable, well documented and deliver measurable customer outcomes with minimal post-go-live rework. Regular travel to customer sites will be required.

Key Responsibilities:

1. Discovery and requirements analysis: Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks. Challenge assumptions and convert requirements into clear, prioritised and testable solution needs.

2. Solution design and workflow optimisation: Design end-to-end workflows and solution configurations that align Polaris products with the customer’s operational processes. Produce clear solution designs covering users, roles, permissions, data flows, integrations, automation, reporting and exception handling.

3. Technical scoping and estimation: Support CSMs, Account Managers and Professional Services colleagues during onboarding, change requests and expansion opportunities by assessing feasibility, identifying dependencies and risks, defining deliverables and contributing to implementation estimates and Statements of Work.

4. Advanced configuration and implementation: Build and validate complex configurations, workflows, automation and data mappings within Polaris applications. Coordinate with development or platform teams where product changes, integrations or bespoke technical work are required.

5. Testing, deployment and handover: Define configuration acceptance criteria and support internal testing, customer UAT, issue remediation, deployment readiness and go-live. Ensure each solution is stable, supportable and formally handed over to Customer Success and Support with the appropriate documentation and knowledge transfer.

6. Customer and internal enablement: Deliver customer workshops, administrator training and technical knowledge transfer. Coach colleagues on product capabilities, implementation approaches and configuration standards to reduce dependency on individual specialists.

7. Documentation and governance: Create and maintain accurate solution designs, configuration records, workflow diagrams, decision logs, technical assumptions, deployment notes and handover documentation. Follow the Project Delivery Framework, change control and agreed quality standards.

8. Continuous improvement and product feedback: Capture lessons from implementations, recurring customer needs and product constraints. Recommend improvements to delivery methods, reusable configuration patterns, documentation and product capability, working constructively with Product and Engineering.

9. Customer Software Upgrades: Lead the technical delivery of customer software upgrades by assessing upgrade readiness, planning the implementation approach and managing configuration changes. Support customers through deployment and go-live, resolve technical issues, and ensure a seamless transition into business-as-usual.

Requirements

Your Experience

Experience in a Solutions Architect, Implementation Consultant, Technical Consultant, Business Systems Analyst or comparable customer-facing software delivery role.
Proven ability to run discovery workshops, analyse business processes and translate requirements into clear technical or configuration designs.
Hands-on experience configuring enterprise software, workflow platforms or SaaS applications, including roles, permissions, data, automation and reporting.
Experience supporting implementations through requirements, build, testing, UAT, deployment and handover.
Ability to understand integrations, APIs, data imports/exports and system dependencies sufficiently to design solutions and work effectively with engineers.
Strong documentation skills, with the ability to produce solution designs, process maps, configuration records and customer-facing guidance.
Experience communicating complex technical topics clearly to both technical and non-technical stakeholders.
Ability to manage competing priorities, identify delivery risks early and work independently within agreed governance.

Benefits

What We Offer

25 days annual leave
2 Moment in Time Days
Life Assurance 4 x base salary
Private Pension with Scottish Widows
Health Care Cash Plan
Hybrid working model
Long Service Award

Equal Opportunities

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the UK.

Quick apply

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customer success consultant lead jobs in heythrop, oxf

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