Development & Work, Jobs in Kingsbridge, Dev (with Salaries)

Adminstrator
CDRL Group Limited —Kingsbridge
- £25,000 a year
- Full-time
- Data entry
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Regional Owner Experience Manager
Sykes Holiday Cottages —Salcombe
- £45,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
Quick apply
5d
Part Time Business Development Manager - Dole Foodservice Newton Abbot
Dole Foodservice Newton Abbot —Newton Abbot
- £18,000 - £30,000 a year
- Part-time
- CRM software
- Hospitality
- Driving
- Free parking
- Employee discount
Quick apply
12d
Business Development Manager
Made Snappy —Plymouth
- £35,000 - £52,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- In-person
- Free parking
- Work from home
Quick apply
Account Manager
Sykes Holiday Cottages —Salcombe
- £25,000 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Project Manager
M Group —Newton Abbot
- Civil engineering
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Maintenance Technician
Beacon House Care Home —Dartmouth
- Part-time
- In-person
- Care plans
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Junior Project Manager
Scymaris Ltd —Brixham
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Business Improvement Specialist
Babcock International —Plymouth
- £33,900 - £42,400 a year
- Full-time
- Microsoft Office
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
11d
Commercial Assistant
Babcock International —Plymouth
- £24,500 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
- Annual leave
6d
Session Leader
United Response —Totnes
- £14.50 an hour
- Weekend availability
- Employee discount
3d
Business Development Manager
Vindis Group —Plymouth
- Customer service
- Computer literacy
- Business development
- Employee assistance programme
Job Coach
United Response —Torbay
- £13.70 an hour
- Full-time
- Cooking
- Travel
- Communication skills
- Paid training
- Referral programme
13d
Property Manager - Part Time
Kingsdale Group Ltd —Plymouth
- £20,800 a year
- Part-time
- Microsoft Word
- Hospitality
- Management
- Free parking
Quick apply
6d
Senior Innovation Manager - (Internal Applicants Only)
YeoValley —Newton Abbot
- Up to £60,000 a year
- Monday to Friday
- Data analysis skills
- Databases
- Analysis skills
- Free parking
Quick apply
10d
Project Manager
D N H Construction Ltd —Plymouth
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Quality control
- Organisational skills
- Communication skills
Quick apply
15h
Ranger - Dartmoor (West)
South West Lakes Trust —Yelverton
- £27,976 a year
- Weekend availability
- Customer service
- Computer literacy
- Conflict management
- Free parking
- Employee discount
Quick apply
12d
Project Support Officer - Plymouth
Altrad —Plymouth
- Communication skills
Quick apply
14d
Bid Coordinator
Babcock International —Plymouth
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Business
- Annual leave
- Employee assistance programme
11d
Multi Trades Tutor
On Track Education —Totnes
- £26,440 - £34,885 a year
- Full-time
- Mentoring
- Construction experience
- In-person
- Store discount
- Employee discount
Quick apply
5d

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Adminstrator

CDRL Group Limited
Kingsbridge

Quick apply

Job details

Permanent | Full-time
£25,000 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

ISO 14001
Customer service call handling
Meeting coordination
Inbound customer enquiry call handling
Incoming mail sorting
Ticket management
Administrative support experience
Filing
Case record updates
ISO 9001
Complaint handling
Court bundle preparation
Data entry
Customer interaction
ADR
Communication skills
Office experience

Full job description

About CDRL Group

CDRL Group is a government-approved Alternative Dispute Resolution (ADR) provider, approved under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 and the Digital Markets, Competition and Consumers Act 2024 by the Civil Aviation Authority, the Chartered Trading Standards Institute and Ofcom.

Within the UK we operate five ADR schemes — AviationADR, RetailADR, UtilitiesADR, CommsADR and Consumer Arbitration — resolving disputes between consumers and traders including airlines, retailers, energy suppliers and communications providers. Our adjudicators review evidence impartially and issue a binding written decision.

Internationally we operate ADR services in the aviation sectors throughout Europe and North America.

We handle tens of thousands of claims a year, and our administration team is the engine room that keeps that process moving.

Purpose of the role

Note: This is an office based position at the CDRL group admin offices in Kingsbridge, Devon.

The Administrator is the first point of contact for consumers using our schemes and the operational backbone of the claims process. You will help consumers navigate their claim, keep cases moving through the system, get paper complaints onto our electronic platform accurately and promptly, and give our adjudicators the support they need to make timely decisions.

This is a busy, varied role in a small team where accuracy and responsiveness matter. You will be dealing with people who are often frustrated by the time they reach us, so the ability to stay calm, clear and helpful is essential.

Key responsibilities

Consumer support and customer service

Act as a first point of contact for consumers by telephone, email and through our online systems.
Help consumers who are preparing to lodge a claim, explaining scheme eligibility, the process and what evidence they need to provide.
Support consumers with claims already in progress, providing clear updates on status and next steps.
Handle enquiries with patience and impartiality, recognising that many consumers are contacting us after an unresolved dispute.
Escalate complex, sensitive or vulnerable-customer matters appropriately.

Claims processing and data entry

Process paper complaints lodged with our ADR schemes, including opening, sorting and logging incoming post.
Accurately transfer paper complaints and supporting evidence onto our electronic complaints platform.
Check submissions for completeness and request missing information from consumers or traders where required.
Maintain accurate, well-organised case records at all times.

Case progression

Monitor claim progression against scheme timescales and internal service standards.
Chase outstanding responses, evidence and documentation from consumers, traders and third parties.
Flag cases at risk of falling outside target timescales and take action to keep them on track.

Ticket and correspondence management

Respond to tickets raised by consumers, participating members and other stakeholders within agreed service levels.
Draft clear, accurate written responses to routine queries.
Ensure all correspondence is logged against the correct case file.

Adjudicator support

Prepare and assemble case files and evidence bundles for adjudicators.
Carry out administrative tasks that allow adjudicators to focus on decision-making.
Issue decisions and related correspondence to the parties as directed.

Diary and office administration

Manage diaries and coordinate meetings for the team.
Undertake general office duties including filing, scanning, post, ordering supplies and supporting the smooth day-to-day running of the office.
Support the team with ad hoc administrative projects as required.
Work in line with CDRL's ISO 9001 and ISO 14001 accredited quality and environmental management processes.

Person specification

Essential

Previous office based experience in an administrative role
Strong written and verbal communication skills, with the ability to explain a process clearly to someone unfamiliar with it.
Confident telephone manner and the ability to stay calm and professional with frustrated or distressed callers.
High level of accuracy and attention to detail, particularly when handling data entry and case records.
Well organised, with the ability to manage a varied workload and prioritise against deadlines.
Competent with Microsoft Office and comfortable learning new IT systems and case management platforms.
Reliable, discreet and able to handle confidential and personal information appropriately.
Able to work both independently and as part of a small office-based team.

Desirable (but not essential)

Previous experience in customer service, complaints handling, claims processing or a regulated administrative environment.
Experience using a case management, CRM or ticketing system.
Understanding of consumer rights, ADR, or the sectors we cover (aviation, retail, utilities, communications).

Behaviours we look for

Impartiality — we serve consumers and traders alike, and our credibility depends on being seen to be fair.
Ownership — you follow things through rather than passing them on.
Care — you understand that behind every case reference is a person who wants a resolution.

What we offer

Salary from £25,000, depending on experience
23 days' annual leave plus bank holidays
Statutory Pension scheme
Free onsite parking
Training and development, including support towards relevant qualifications
A modern office and a supportive, close-knit team
The chance to work for an internationally recognised, government-approved ADR provider
Carer progression

Pay: £25,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

development & jobs in kingsbridge, dev

Adminstrator

Regional Owner Experience Manager

Part Time Business Development Manager - Dole Foodservice Newton Abbot

Business Development Manager

Account Manager

Project Manager

Maintenance Technician

Junior Project Manager

Business Improvement Specialist

Commercial Assistant

Session Leader

Business Development Manager

Job Coach

Property Manager - Part Time

Senior Innovation Manager - (Internal Applicants Only)

Project Manager

Ranger - Dartmoor (West)

Project Support Officer - Plymouth

Bid Coordinator

Multi Trades Tutor

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