Scheduling Work, Jobs in Lisvane, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
14h
Planning & Scheduling Officer
Welsh Water —Gelligaer
- £31,395 - £35,682 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
10h
Administration Officer
Cardiff Stone Ltd —Taffs Well ED
- £22,880 - £23,793 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- Continuous improvement
- Data entry
- In-person
- Annual leave
- Flexible schedule
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
14d
Spa Supervisor
The Celtic Collection —Newport
- £13.76 an hour
- Full-time
- Organisational skills
- Leadership
- Resort
Office Administrator
Ikon Sales Ltd —Newport
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Office Assistant
Romilly Financial —Penarth
- £21,500 - £24,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
14d
Prison Escort - Wales
Maritime Asset Security And Training (Mast) Ltd —Cardiff
- £14.90 an hour
- Organisational skills
- In-person
- Communication skills
Quick apply
Alarm Administrator
Innovative Fire & Security —Cardiff
- £14 - £16 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Sales
- Customer service
Quick apply
14d
Patient Advisor
Optical Express Group —Cardiff
- £27,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrator
Safe and Secure Training —Cardiff
- £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Optical Assistant
Phillips Opticians —Blackwood
- £21.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Receptionist
Capita —Cardiff
- £26,227.50 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee discount
6d
Service Coordinator (Field Service Operations)
Biotage —Hengoed
- Salesforce
- IT
4d
Retail Supervisor
Wickes —Caerphilly
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
7d
Material Scheduler
NewPrinces Group —Cardiff
- Microsoft Excel
- Organisational skills
- Communication skills
- Free parking
- Annual leave

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
14 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

scheduling jobs in lisvane, crf

Customer Service and Office Manager

Planning & Scheduling Officer

Administration Officer

Member Support Specialist – Nights & Weekends

Key Support Services Team Leader

Spa Supervisor

Office Administrator

Office Assistant

Prison Escort - Wales

Alarm Administrator

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Patient Advisor

Store Manager

Contract Coordinator

Administrator

Optical Assistant

Receptionist

Service Coordinator (Field Service Operations)

Retail Supervisor

Material Scheduler

I want to receive the latest job alerts for scheduling in lisvane, crf

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