Customer service representative Work, Jobs in Little Clacton, Ess (with Salaries)

Customer Support Assistant
Civic Recruitment Limited —Clacton-on-Sea
- Full-time
- Microsoft Word
- CRM software
- Computer literacy
Quick apply
Call Centre Agent/Personal Move Assistant
Spicerhaart —Colchester
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- Typing
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Customer Services Advisor
ECCO Safety Group —Colchester
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Salesforce
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Full Time Customer Service Advisor
Big Blue Squirrel Self Storage —Maldon
- £27,000 - £27,750 a year
- 8 hour shift
- Microsoft Word
- IT
- In-person
- Free parking
- Annual leave
Quick apply
5d
Rental Customer Service Assistant
John Grose —Ipswich
- From £17,326.89 a year
- Part-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Gallagher Bassett —Ipswich
- Full-time
- Communication skills
Customer Service Advisor
Halfords —Ipswich
- £30,810 - £36,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
6d
Customer Service Advisor
Drax Group —Ipswich
- £27,000 - £28,700 a year
- Communication skills
3d
Customer Representative - Felixstowe
Nationwide Building Society —Felixstowe
- From £26,500 a year
- Temporary
- Banking
5d
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
Customer Service/Sales Expert
Travis Perkins —Colchester
- Weekend availability
- Employee discount
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Assistant
Bandai Namco Amusement Europe Ltd. —Braintree
- Part-time
Quick apply
12d
Customer Service Team Leader
Paddy Power —Witham
- From £13.25 an hour
- Full-time
- Employee discount
- Sick pay

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Pharmacy Counter Assistant (with admin and social media)
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Day to day you'll be serving customers on the counter, taking in and handing out prescriptions, answering the phone, keeping the shop floor tidy and well…
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Retail Sales Assistant - Keyholder
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Customer Support Assistant

Civic Recruitment Limited
Clacton-on-Sea

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Microsoft Office Suite
Continuous improvement
Organisational skills
Customer support
NVQ
Customer interaction
Communication skills

Full job description

6 Month Contract With A Local Authority

Job Purpose

To provide a high-quality, customer-focused service as part of the Council’s Environmental Services team, responding to telephone and electronic enquiries relating primarily to Waste Management and Recycling.

The postholder will provide accurate and helpful information to members of the public, resolve enquiries wherever possible, and ensure customers are directed to the appropriate service or officer when further assistance is required. The role will also provide efficient general administrative support to the department and contribute to the continuous improvement of customer services.

Key Responsibilities

Respond to general and specific customer enquiries by telephone and electronic channels, providing accurate and helpful information or assistance.
Deal professionally and courteously with members of the public, understanding their needs and working to achieve positive outcomes.
Handle enquiries relating to Council Environmental Services, particularly Waste Management and Recycling.
Provide factual information and guidance on Council services, policies, and procedures.
Identify enquiries that require specialist support and refer customers to the appropriate officer or service area.
Provide an efficient and effective general administration service to the department.
Accurately record customer enquiries, information, and actions taken using relevant Council systems.
Maintain a good working knowledge of the Council’s services and objectives to respond effectively to customer queries.
Work flexibly to support specific areas of departmental need as they arise.
Attend training sessions, team briefings, and other relevant meetings.
Contribute to continuous improvement initiatives and the development of customer service processes.
Work effectively as part of a customer-focused team, supporting colleagues and contributing to a positive team environment.
Maintain high standards of accuracy, quality, and productivity, particularly when working under pressure.
Follow Council procedures, instructions, and relevant policies at all times.
Undertake other duties appropriate to the role as required by management.

Requirements

Essential

Good GCSE passes or equivalent in English and Mathematics.
NVQ Level 2 or equivalent qualification in Customer Service, or relevant experience.
Experience of providing customer service in a telephone, electronic, or public-facing environment.
Good verbal and written communication skills.
Ability to use IT systems effectively, including Microsoft Office applications such as Word and Excel.
Ability to understand customer needs and provide appropriate information, support, or signposting.
Ability to establish and maintain positive relationships with customers and colleagues.
Ability to work productively in a high-pressure environment while maintaining accuracy and professionalism.
Flexible approach and willingness to respond to changing service requirements.
Ability to follow instructions and established procedures effectively.
Good organisational skills and attention to detail.
Ability to work effectively as part of a team and contribute to team objectives.
Commitment to delivering high standards of customer service.

Desirable

Previous experience within a Local Authority or public sector environment.
Experience dealing with enquiries relating to Environmental Services, Waste Management, Recycling, or similar services.
Experience using customer relationship management or Council-specific systems.
Understanding of the importance of providing accessible, efficient, and customer-focused public services.

Additional Information

Location: Clacton-on-Sea, Essex – on-site only.

Hours per Week: Full-time.

Bi-Weekly Payments: Salary/wages are paid bi-weekly.

Quick apply

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