Customer experience manager Work, Jobs in Longbridge Deverill, Wil (with Salaries)

Group Facilities Manager
Sherborne Schools Group —Sherborne
- £46,000 - £50,000 a year
- Full-time
- Customer service
- First Aid Certification
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Referrals and Workflow Coordinator (Hybrid)
Midhurst Clinical Therapeutic Services —Salisbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
5d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Computer literacy
- Business development
- Team management
- Free parking
- Employee discount
Estate Property Administrator
Longleat —Warminster
- £17,681 - £26,522 a year
- Word processing
- Research
- Administrative experience
- Store discount
- Employee assistance programme
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Corporate Sales Manager
The Newt in Somerset —Galhampton
- Up to £40,000 a year
- Full-time
- Hotel
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Aftersales Support
Audience Systems —Westbury
- Full-time
- Microsoft Word
- Data entry
- In-person
- Work from home
- Life insurance
Quick apply
3d
Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
12d
Part time Lodge Manager
Churchill Retirement PLC —Gillingham
- £14,285.71 - £25,000.00 a year
- Part-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
Analytical Marketing Manager
Virginia Hayward Ltd —Shaftesbury
- £55,000 - £60,000 a year
- Full-time
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
National Account & Export Sales Manager
The Gifted Stationery Company —Bath
- £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
1d
Reception & Facilities Coordinator (Part Time)
Novuna —Trowbridge
- Part-time
- Front desk
Starbucks Manager
EG Group —Warminster
- £33,500 - £35,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee assistance programme
- Employee discount
Deputy Manager
Iceland —Warminster
- £31,080 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
12d
Commercial Aftersales Co-ordinator
Salisbury Glass Commercial Ltd —Salisbury
- Up to £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Senior Business Change Manager
SSE —Salisbury
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
11d
Duty Manager
Iceland —Warminster
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
12d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply

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Group Facilities Manager

Sherborne Schools Group
Sherborne

Quick apply

Job details

Permanent | Full-time
£46,000 - £50,000 a year
4 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Discounted or free food
Company events
Gym membership
Sick pay
On-site parking

Qualifications

Contract management
Customer service
Stakeholder liaison
Facilities management
Microsoft Office Suite
Housekeeping coordination
Quality assurance
First Aid Certification
Continuous improvement
Organisational skills
Computer skills
Management reporting
Budgeting
Manual handling
Team motivation leadership
Communication skills
Rota coordination

Full job description

Sherborne Schools Group is seeking an experienced, dynamic, and highly motivated Group Facilities Manager to lead and deliver exceptional operational services across our prestigious school sites.

This is a key leadership role responsible for ensuring the highest standards of service delivery across cleaning, grounds, gardens, waste management, porterage, event support, and our group-wide laundry hub. Working closely with the Director of Estates and other operational leaders, you will play a pivotal role in creating safe, welcoming, and impeccably maintained environments that support outstanding educational experiences.

As Group Facilities Manager, you will inspire and lead a diverse team of managers and operational staff, driving a culture of professionalism, pride, accountability, and continuous improvement. You will also manage external contractors, monitor service standards, oversee budgets, and ensure operational excellence across all Sherborne Schools Group locations.

DutiesSoft Services Leadership

Lead and deliver high-quality facilities services across multiple sites.
Oversee cleaning, grounds maintenance, gardening, waste management, porterage, and event support services.
Ensure consistently high presentation standards across all locations.
Manage the Group's laundry hub, including service quality, throughput, cost control, and performance monitoring.

Team Management

Lead, mentor, and develop a multi-disciplinary facilities team, including housekeeping, services, grounds, and gardens managers.
Ensure effective staff deployment, rota planning, and service coverage.
Foster a positive culture focused on service excellence, accountability, and continuous improvement.
Support recruitment, induction, training, and performance management.

Contractor Management

Manage relationships with contracted service providers.
Monitor contractor performance against service level agreements (SLAs).
Ensure standards, compliance requirements, and performance expectations are consistently met.
Develop strong working relationships with suppliers and contractor partners.

Customer Service and Event Support

Build positive relationships with staff, pupils, visitors, and key stakeholders.
Act as the primary contact for soft services matters across the Group.
Support the planning and delivery of events, functions, and major school activities.
Promote a customer-focused approach across all service areas.

Quality Assurance and Site Standards

Carry out regular inspections across school sites.
Identify opportunities for improvement and promptly address issues.
Monitor service performance through KPIs and reporting mechanisms.
Ensure facilities consistently meet the high standards expected of Sherborne Schools Group.

Budget and Contract Management

Manage departmental budgets effectively, ensuring value for money and operational efficiency.
Review contract performance and identify opportunities for service enhancements or savings.
Assist in preparing business cases for contract changes and service developments.

General Responsibilities

Undertake additional duties as reasonably required by the Director of Estates.
Support operational activities across all Sherborne Schools Group sites when needed.
Contribute positively to the wider life of the Group.
Promote and uphold the values, vision, and ethos of Sherborne Schools Group at all times.
Qualifications and ExperienceEssential
GCSEs (or equivalent) in English and Mathematics.

Desirable

BICSc (British Institute of Cleaning Science) qualification or equivalent.
IWFM (Institute of Workplace and Facilities Management) qualification at Level 3 or above.
First Aid at Work qualification.
Manual Handling and COSHH training.
Leadership or management qualification.
Event management or event safety training.
Experience working within an educational, hospitality, or multi-site environment.

Knowledge and Skills

Strong understanding of facilities and soft services operations.
Knowledge of cleaning, grounds maintenance, waste management, porterage, and event support services.
Understanding of COSHH, manual handling, risk assessment, and safe working practices.
Awareness of sustainability initiatives and environmental best practice.
Knowledge of safeguarding and site security within educational settings.
Excellent communication and stakeholder management skills.
Ability to analyse performance data and implement improvements.
A proactive, solutions-focused approach with a commitment to service excellence.
Experience managing facilities, soft services, or operational teams in a complex environment.
Evidence of continued professional development in facilities management, leadership, or operational services.
Health and Safety qualification or training (such as IOSH Working Safely or IOSH Managing Safely).
Experience of leading and motivating teams.
Strong organisational and people management skills.
Experience managing contractors and service providers.
Budget management experience.
Competent IT skills, including Microsoft Office applications.

Pay: £46,000.00-£50,000.00 per year

Benefits:

Additional leave
Company events
Cycle to work scheme
Discounted or free food
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in longbridge deverill, wil

Group Facilities Manager

Customer Success Specialist

Referrals and Workflow Coordinator (Hybrid)

Crematorium Manager

Estate Property Administrator

Customer Service & Experience Team Leader

Corporate Sales Manager

Aftersales Support

Assistant Service Manager- Frome

Part time Lodge Manager

Casual Venues Duty Supervisor

Analytical Marketing Manager

National Account & Export Sales Manager

Reception & Facilities Coordinator (Part Time)

Starbucks Manager

Deputy Manager

Commercial Aftersales Co-ordinator

Senior Business Change Manager

Duty Manager

Customer Experience Manager

I want to receive the latest job alerts for customer experience manager in longbridge deverill, wil

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