Lead Customer Experience Manager
Sainsbury's —Matlock
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
3d
Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Team Leader - Outbound Supply Chain
FERRERO —Alfreton
- Continuous improvement
- Team management
- Training & development
12d
Team Leader
Change Grow Live —Nottinghamshire
- £36,101.10 - £38,114.53 a year
- Remote
- Microsoft Word
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
6d
Warehouse and Logistics Team Leader
Arrow Group Global —Alfreton
- Full-time
- Computer literacy
- Writing skills
- Forklift
- Free parking
Quick apply
12d
Site Lead (Deputy Designated Safeguarding Lead)
Thrive Education Services —Mansfield
- £28,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Team Leader People Operations
The Sheffield College —Sheffield
- £33,824 - £38,028 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
- Annual leave
6d
Team Leader/Supervisor
The Greyhound —Derby
- £12.71 - £13.00 an hour
- Weekend availability
- English
- Supervising experience
- In-person
Quick apply
3d
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
Retail Lead - Mansfield
Nike —Alfreton
- Weekend availability
- Customer service
- Communication skills
- Employee discount
Health & Safety Site Lead (Part time)
Network 2 Supplies —Sutton-In-Ashfield
- £40,000 - £45,000 a year
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Customer Onboarding Team Leader
Safetykleen —Dinnington
- £32,000 - £34,400 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Atlas Consulting Services —Sheffield
- From £27,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Gym membership
Quick apply
2d
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- AI
- Communication skills
Team Leader - Nottingham
Glendale Countryside Ltd —Nottingham
- £13.50 an hour
- Full-time
- Maintenance
- Annual leave
- Employee discount
Team Leader
Atlas Hotels —Derby
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
Team Leader
Compass-uk.org —Derby
- £45,894 - £56,126 a year
- Overtime
- Data analysis skills
- Analysis skills
- Supervising experience
- Employee assistance programme
- Sick pay
Team Leader - Property Management
LRG —Sheffield
- £35,000 - £38,000 a year
- Monday to Friday
- Team management
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Team Leader
Home Bargains —Leek
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
12d

I want to receive the latest job alerts for team leader in matlock, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader jobs near matlock, dby

Lead Customer Experience Manager

Sainsbury's -
Matlock

Apply Now

Job details

Permanent
From £36,250 a year
3 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Employee relations
Performance management
Change management
Retail team management
Team management
Store management
Change leadership
Retail experience
Retail management
Leadership
Operations leadership experience

Full job description

Lead Customer Experience Manager

Salary: From £36,250
Location: Matlock Store, Matlock, DE4 3SP
Contract type: Permanent
Business area: Retail
Closing date: 01 September 2026
Requisition ID: 400072872

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

What makes a great Lead Customer Experience manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

team leader jobs in matlock, dby

Lead Customer Experience Manager

Customer Support Team Leader

Team Leader - Outbound Supply Chain

Team Leader

Warehouse and Logistics Team Leader

Site Lead (Deputy Designated Safeguarding Lead)

Team Leader People Operations

Team Leader/Supervisor

Team Leader

Team Leader

Retail Lead - Mansfield

Health & Safety Site Lead (Part time)

Customer Onboarding Team Leader

Team Leader

Customer Relationship Lead

Team Leader - Nottingham

Team Leader

Team Leader

Team Leader - Property Management

Team Leader

I want to receive the latest job alerts for team leader in matlock, dby

Related Searches

Explore jobs in more locations

Lead Customer Experience Manager

Salary: From £36,250
Location: Matlock Store, Matlock, DE4 3SP
Contract type: Permanent
Business area: Retail
Closing date: 01 September 2026
Requisition ID: 400072872

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

team leader jobs in matlock, dby

I want to receive the latest job alerts for team leader in matlock, dby

Related Searches

Explore jobs in more locations

Lead Customer Experience Manager

Salary: From £36,250 Location: Matlock Store, Matlock, DE4 3SP Contract type: Permanent Business area: Retail Closing date: 01 September 2026 Requisition ID: 400072872

Salary: From £36,250
Location: Matlock Store, Matlock, DE4 3SP
Contract type: Permanent
Business area: Retail
Closing date: 01 September 2026
Requisition ID: 400072872