Software support Work, Jobs in Milton Common, Oxf (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
5d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
Graduate / Junior Graphic Designer
Connect Catering —Wallingford
- £26,500 - £28,000 a year
- Full-time
- No degree
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
1d
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
5d
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
6d
Commercial Property Paralegal
Lightfoots LLP —Thame
- Full-time
- Microsoft Word
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
18h
Business Support Co-ordinator
PRS Office Furniture Ltd —Leighton Buzzard
- £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Senior Research Scientist
Milvus Advanced —Oxford
- £40,000 - £50,000 a year
- Full-time
- Doctoral degree
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
Scrum Master
Evelyn Partners —Bracknell
- Full-time
- Hybrid work
- Analysis skills
- Conflict management
- Financial services
Quick apply
DevOps Software Engineer
PrecisionLife Ltd —Oxford
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
6d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Junior Quantity Surveyor
Landgreen —Tring
- £2,241.32 - £5,046.83 a month
- Full-time
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Dental Receptionist
Winslow Dental Practice —Winslow
- £14 - £16 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Operations & Systems Administrator
Makespace Oxford CIC —Oxford
- £28,000 a year
- Part-time
- CRM software
- Computer literacy
- Travel
- Work from home
- Sick pay
Quick apply
Graduate / Assistant Designer - Freelancer
Gillespies —Oxford
- Remote
- Communication skills
Quick apply
Office Administrator
Henley Theatre Services —Wallingford
- From £25,000 a year
- Part-time
- CRM software
- Customer service
- Databases
- Work from home
- Employee discount
Quick apply
11d
Admin Assistant
Oxford University Hospitals NHS Foundation Trust —Headington
- £25,760 - £27,476 a year
- Part-time
- Windows
- Microsoft Office
- Databases
9h

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
5 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software support jobs in milton common, oxf

IT Support Assistant

Administrative Assistant (IT)

Graduate / Junior Graphic Designer

Software Tester

IT Officer

IT Support Apprentice

Commercial Property Paralegal

Business Support Co-ordinator

Senior Research Scientist

Scrum Master

DevOps Software Engineer

Data Center Technician , Operations, IT, & Support Engineering

IT End-User Support Specialist

IT Project Manager

Junior Quantity Surveyor

Dental Receptionist

Operations & Systems Administrator

Graduate / Assistant Designer - Freelancer

Office Administrator

Admin Assistant

I want to receive the latest job alerts for software support in milton common, oxf

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