Hotel general Work, Jobs in Mitcham, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
7d
Hotel Receptionist
The Portobello Hotel, London —London
- £29,120 a year
- Part-time
- Hotel
- Front desk
- In-person
- Employee discount
Quick apply
7h
Accounts Payable Assistant
Your Golf Travel —London
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Cleaner
MPA Contract Services Ltd —London
- £15 - £17 an hour
- Temporary
- Supervising experience
- Cleaning
- In-person
Quick apply
4h
Hotel Receptionist
Sydney House Chelsea - Reception —London
- £13.64 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
13d
Administrative Assistant (Temporary)
Contiem —London
- Temporary
- Hybrid work
- Inventory control
- Computer literacy
- Hotel
- Annual leave
Quick apply
2d
HR Assistant
DoubleTree by Hilton Hotel London - Victoria —South West London
- Full-time
- Hospitality
- Bar
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
Porter (Bank)
Circle Health Group —London
- Up to £12.79 an hour
- Part-time
- Hospital
- Customer service
- Computer literacy
- Annual leave
3d
Maintenance person (nursing home)
Rosedene Nursing Home —Tooting
- From £17 an hour
- Full-time
- Nursing home
- Hotel
- First Aid Certification
- Health & wellbeing programme
Quick apply
6d
Kitchen Porter
Hotel Indigo London Clerkenwell —London
- £13.01 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
- Flexible schedule
Quick apply
1h
Group Finance Assistant
Eclipse Hotels Group —South West London
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Front Office Team Member
NOVOTEL —London
- £14.80 an hour
- Full-time
- Employee discount
Quick apply
Junior Finance Assistant – Accounts Payable
Marlin —London
- Up to £30,000 a year
- Full-time
- Hospitality
- English
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
13h
Part-Time Evening Cleaner – Premium Office Building, Moorgate EC2
Laravita LTD —London
- £15 an hour
- Part-time
- In-person
Quick apply
5h
Kitchen Porter
WESTERN GHATS LTD —London
- From £13.50 an hour
- Full-time
- Hospitality
- Culinary experience
- Hotel
Quick apply
9d
Kitchen Porter
Tattershall Castle —Westminster
- Up to £12.81 an hour
- Part-time
- No experience needed
- Cleaning
- Employee discount
Quick apply
8d
Gardener / Handyman & Installation Assistant
Artistic by Nature —Battersea
- £15 - £20 an hour
- Full-time
- Customer service
- Maintenance
- Hotel
Quick apply
9h
Porter
NoMad Hotel —London
- £15.90 an hour
- Full-time
- Hotel
- Annual leave
- Employee discount
Quick apply
Primary Maintenance Person
Windmill, Clapham —London
- £12.21 - £14.00 an hour
- Part-time
- Bar
- Hotel
- Restaurant
- Employee discount
Quick apply
12d
Night Auditor
MERCURE —London
- £15.30 an hour
- Full-time
- Hotel
- Employee discount
Quick apply

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
7 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel general jobs in mitcham, gtl

Guest Service Manager

Hotel Receptionist

Accounts Payable Assistant

Cleaner

Hotel Receptionist

Administrative Assistant (Temporary)

HR Assistant

Porter (Bank)

Maintenance person (nursing home)

Kitchen Porter

Group Finance Assistant

Front Office Team Member

Junior Finance Assistant – Accounts Payable

Part-Time Evening Cleaner – Premium Office Building, Moorgate EC2

Kitchen Porter

Kitchen Porter

Gardener / Handyman & Installation Assistant

Porter

Primary Maintenance Person

Night Auditor

I want to receive the latest job alerts for hotel general in mitcham, gtl

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