Service desk team manager Work, Jobs in Mountsorrel, Lec (with Salaries)

Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Finance Manager
Twyford Care Group —Derby
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Free parking
Quick apply
11d
Deputy General Manager
Unique inns pub co —Long Whatton
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
2d
Assistant Manager
true Student —Leicester
- £29,000 a year
- Full-time
- Management
- In-person
- Phone etiquette
- Free parking
- Gym membership
Quick apply
10d
Deputy Manager
Arch Futures —Leicester
- £30,000 - £32,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
Quick apply
11d
Patient Care Coordinator/HCA
The Health Suite —Leicester
- From £25,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
14h
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
3d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Hotel Manager
Vira International Ltd —Derby
- £35,000 - £40,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
8d
Senior Commissioning Officer
Leicestershire County Council —Leicester
- £43,860 - £47,829 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Leadership
- Flexible schedule
3d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
Extended Duties Education Advisor
Leicestershire County Council —Glenfield
- £39,939 - £42,699 a year
- Full-time
- Hybrid work
- IT
- School
- Flexible schedule
7d
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Consulting Technical Assistant Manager / Supervisor
RSM UK —Leicester
- Full-time
- Travel
- Accounting
- Organisational skills
Bailiff Manager
HM Courts & Tribunal Service —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d
Store Manager
House Of Cavani —City of Leicester
- £29,000 - £33,000 a year
- Full-time
- Sales
- In-person
- Retail management
Quick apply
9d
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply

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Service Desk & Operations Manager

ProvisionIT
Leicester

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Annual leave
Company pension
Work from home
Flexible schedule
Life insurance
Sick pay

Qualifications

Project coordination
Xero
Accounting
QuickBooks
Communication skills
Time management

Full job description

Summary
ProvisionIT, is a growing and trusted strategic technology partner delivering secure, forward-thinking IT and Managed Services to multiple organisations across the United Kingdom. We combine comprehensive support, cloud, infrastructure and cybersecurity solutions with senior-level advisory services, including vCIO and vIT Director engagements - providing strategic leadership without the overhead of an in-house executive function.

We have multiple clients across the UK, including Berkshire, London, Somerset, Warwickshire, Yorkshire, Dorset and still growing.

Security and resilience underpin everything we do. Our proactive approach ensures clients are protected, scalable and well-positioned for growth.

As part of our continued growth and success, we are looking for a talented Service Desk & Operations Manager to join our collaborative, high-performing team. We value accountability, innovation and genuinely enjoying what we do - creating an environment where people are trusted, supported and empowered to grow.

If you want to have fun making “IT” happen – then let’s get started.

Purpose

The Service Desk & Operations Manager is responsible for leading the day-to-day operational delivery of IT support services across the business, ensuring high levels of client service, team performance and operational efficiency. The role will manage a team of Service Analysts while overseeing key business operations including client billing, supplier management, procurement, expense administration and payroll coordination.

Working closely with leadership, clients and internal teams, the Service Desk & Operations Manager will provide operational oversight across service delivery, client escalations, workload management and performance monitoring. The role is central to ensuring that support services are delivered effectively, processes are maintained and business operations run smoothly.

This position will coordinate daily operational activities across both client-facing and internal functions, supporting effective team organisation, service management and administrative processes. Responsibilities will also include assisting with financial administration tasks such as invoicing, reconciliations and responding to client billing queries, while helping maintain accurate operational and financial records.

A key leadership role within the business, the Service Desk & Operations Manager will work with highly confidential information and play an important part in supporting business growth, operational maturity and service excellence - enabling our teams to remain focused on making “it” better for our clients.

Key Responsibilities

IT Service Desk Management Tasks

· Manage the day-to-day operation of the Service Desk function, ensuring tickets are prioritised, assigned and resolved within agreed service levels (SLAs)

· Monitor ticket queues, workloads and service performance to ensure timely resolution and high levels of client satisfaction

· Act as a point of escalation for client issues, ensuring clear communication, ownership and resolution of incidents and service requests

· Support and coach Service Desk Analysts to drive performance, service quality, accountability and professional development

· Produce and maintain operational reporting including SLA performance, ticket trends, recurring issues and service improvement recommendations

· Coordinate Major Incident communications and assist with service restoration activities where required

· Ensure client onboarding, offboarding and service transition activities are effectively managed and documented

· Maintain and improve Service Desk processes, knowledge base articles, documentation and standard operating procedures

· Work closely with technical teams, third-party suppliers and client stakeholders to coordinate support activities and resolve complex issues

· Support resource planning, shift coordination and on-call rota management to ensure adequate operational coverage

· Monitor client satisfaction feedback and contribute to continual service improvement initiatives

· Assist in ensuring compliance with security, data protection and operational governance standards across support activities

· Identify opportunities for automation, efficiency improvements and enhanced client experience within the support function

Senior Colleague Support

· Support calendar management, schedule meetings and coordinate appointments, organise travel arrangements and prepare itineraries where required

· Provide general administrative and organisational support, manage team events, client events and work with client EAs to arrange key stakeholder meetings.

Team & Business Coordination

· Assist with maintaining project or task management systems, help prepare documents, reports and presentations

· Support onboarding administration and internal process coordination, maintain accurate records and shared documentation

· Deliver first point of contact support to reduce and control escalation to senior resources.

Finance & Client Support

· Liaise with internal teams to resolve invoice discrepancies, track payments, track consumption and delivery to contracted client terms.

· Help maintain organised financial records, invoicing and reporting data.

Skills & Experience (Required)

· Previous experience in a fast paced business / operations manager role

· Strong organisational and time-management skills, excellent written and verbal communication

· Experience with invoicing, billing support, or financial administration, confident using systems / tools (e.g. Teams, management, HR and finance systems)

· High attention to detail and ability to manage multiple priorities while also being proactive, reliable and able to work independently

Desirable

· Experience supporting remote teams or small businesses

· Familiarity with accounting or invoicing software (e.g. Xero, QuickBooks, FreeAgent)

· Basic understanding of project coordination, operations support and managing people

Working Hours & Pattern

· Our core business hours are Monday to Friday 08:30 until 17:30 with 1 hour for lunch, with occasional out-of-hours support.

· We’re ready to talk about flexible working hours (to be agreed)

· Full-time

What’s on offer

· Competitive salary

· 25 days annual leave plus bank holidays

· Company Pension

· Hybrid working

· Training and development opportunities

· Long term career prospects in a growing company

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Leicester

Quick apply

Refine Your Search

service desk team manager jobs in mountsorrel, lec

Service Desk & Operations Manager

Service Desk Team Manager

Finance Manager

Deputy General Manager

End User IT Support Manager

Assistant Manager

Deputy Manager

Patient Care Coordinator/HCA

Service Desk Manager

Customer Service Specialist - Desk Based

Desktop Support Analyst - Derby

Hotel Manager

Senior Commissioning Officer

1st Line IT Service Desk Analyst

Extended Duties Education Advisor

Operations Supervisor

Consulting Technical Assistant Manager / Supervisor

Bailiff Manager

Store Manager

ResChem QC Analyst Derby

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