Support analyst Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
14d
Assistant Property Data Analyst
HomeGroup —Newcastle upon Tyne
- £30,000 a year
- Temporary
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Employee discount
- Life insurance
14d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Business Analyst
Public Sector Resourcing —Newcastle upon Tyne
- Full-time
- Conflict management
- Agile
Business Analyst
Cora Health —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
7d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
3d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Public Health Analyst Apprentice
Northumberland County Council —Morpeth
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Analysis skills
- Annual leave
Quick apply
8d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
9d
Consultant, Project Management Office (PMO) Analyst - UKFS Consulting Service Delivery
EY —Newcastle upon Tyne
- Writing skills
- Analysis skills
- Organisational skills
- Employee discount
HR MI, Systems & Analytics Analyst
NRG —Newcastle upon Tyne
- Up to £52,000 a year
- Analysis skills
- Communication skills
- Annual leave
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Contracts & Sales Administration Executive
Tritility Limited —Jarrow
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Treasury Operations Analyst
Newcastle Building Society —Newcastle upon Tyne
- £28,815 - £35,937 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
3d
Data Analyst - Automotive Sector (Hybrid)
asTech /Repairify uk ltd —Peterlee
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Gym membership
Quick apply
1d
Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
5d
Partnership and Business Development Officer
Homes England —Elswick
- £30,129 - £35,140 a year
- Full-time
- Research
- Business development
- Project management
- Annual leave
- Employee assistance programme
13d
CDD Operations Analyst
Worldpay (UK) Limited —Gateshead
- Hybrid work
- Analysis skills
- Continuous improvement
Quick apply
6d

I want to receive the latest job alerts for support analyst in newcastle upon tyne, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near newcastle upon tyne, twr

Onsite Support Analyst

XMA -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time
£30,000 - £32,000 a year
14 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
TCP
Ticket management
ServiceNow
IP networking
Customer support
Customer interaction
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Location: Newcastle upon Tyne

Part-time role - 1 day (7.5 hours) a week in the office

Salary: £30,000 - £32,000 p/a (pro rata)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more

Are you an experienced IT Support professional looking for a flexible, part-time opportunity?

We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What You'll Be Doing:

Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
Diagnosing and resolving hardware, software and connectivity issues.
Managing incidents and service requests through to resolution in line with SLAs and KPIs.
Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
Escalating complex incidents where required and working closely with wider technical teams.
Maintaining asset records, support documentation and knowledge base articles.
Supporting meeting room technology, collaboration tools and AV equipment.
Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

What We're Looking For

Essential

Experience in an IT Support, Deskside Support or Onsite Support role.
Knowledge of:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

ITIL knowledge or certification.
Microsoft certifications.
Experience supporting Microsoft Surface Hub and AV technologies.
Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2d line support engineer, technical support engineer, onsite support analyst

Apply Now

Refine Your Search

support analyst jobs in newcastle upon tyne, twr

Onsite Support Analyst

Assistant Property Data Analyst

IT Support Analyst Apprentice

Business Analyst

Business Analyst

Systems Support Analyst

New Boarding Compliance Analyst - EDD Specialist

Digital Investigator - National Digital Investigation Unit

Business Analyst - Newcastle

Public Health Analyst Apprentice

IT Service Delivery Analyst

Consultant, Project Management Office (PMO) Analyst - UKFS Consulting Service Delivery

HR MI, Systems & Analytics Analyst

Technology Analyst - PMO (UK Remote)

Contracts & Sales Administration Executive

Treasury Operations Analyst

Data Analyst - Automotive Sector (Hybrid)

Customer Service Advisor

Partnership and Business Development Officer

CDD Operations Analyst

I want to receive the latest job alerts for support analyst in newcastle upon tyne, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected