Operations delivery lead Work, Jobs in Newdigate, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Final Mile Territory Manager
Evri —Gatwick Airport
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Vending Services Manager - Heathrow
9620146 —London Heathrow Airport
- From £42,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Employee assistance programme
Quick apply
4d
Front of House Manager
Mole Valley District Council —Dorking
- £37,028 - £41,642 a year
- Weekend availability
- Bar
- Inventory control
- Customer service
- Free parking
- Annual leave
12d
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
12d
Operations Support Co-Ordinator
Aon Corporation —Redhill
- Project management
- Continuous improvement
- Communication skills
Chief Operating Officer at More House School
More House School —Farnham
- Full-time
- Management
- Human resources
- IT
Quick apply
2d
Operations Service Delivery Manager
Mitie —Horley West
- Continuous improvement
- Team management
- Travel
Operations & Customer Service Administrator
JP Supplies ( Crawley ) Limited —Crawley
- From £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Store discount
Quick apply
Deputy Manager – Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £40,000 a year
- Full-time
- Supervising experience
- Rehabilitation centre
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
Regional Operations Manager
Evri —Gatwick Airport
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
11d
Business Development Executive
CitySprint —Crawley
- £41,000 - £45,000 a year
- Full-time
- Business development
- Presentation skills
- Travel
- Annual leave
Quick apply
13d
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Deputy Manager
QH IP Limited —Crawley
- £14 - £15 an hour
- Full-time
- Mentoring
- In-person
- Training & development
Quick apply
Replenishment Assistant
World Duty Free Group —Gatwick Airport
- Full-time
- English
Quick apply
Night Replenishment Assistant
World Duty Free Group —Gatwick Airport
- Full-time
- English
Quick apply
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Area Manager mat leave cover
The Fragrance Shop —West London
- From £32,000 a year
- Temporary
- Sales
- Data analysis skills
- Business development
- Employee discount
Quick apply
Operational Support Officer
South East Coast Ambulance Service NHS Foundation Trust —Crawley
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Travel
- Employee discount
Quick apply
9d

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

operations delivery lead jobs in newdigate, sry

Assistant Customer Service Manager

Final Mile Territory Manager

Vending Services Manager - Heathrow

Front of House Manager

Head of Business

Operations Support Co-Ordinator

Chief Operating Officer at More House School

Operations Service Delivery Manager

Operations & Customer Service Administrator

Deputy Manager – Primrose Lodge

Regional Operations Manager

Business Development Executive

Operations Manager

Deputy Manager

Replenishment Assistant

Night Replenishment Assistant

Manor Operations Manager

Operational Resilience and Readiness Manager

Area Manager mat leave cover

Operational Support Officer

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