Technical support team Work, Jobs in Norwich, Nfk (with Salaries)

IT Support Technician
Howes Percival —Norwich
- Maintenance
- Travel
- Communication skills
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Norwich
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- Leadership
- Free parking
- Employee assistance programme
8d
Trainee Reporting Forensic Scientist (Norwich)
Key Forensic Services —Wymondham
- Data analysis skills
- Laboratory experience
- No experience needed
- Employee assistance programme
Quick apply
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Internal Opportunity: Junior Engineering Support Tier 3
Epos Now —Norwich
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
Field Operative
ChargedUp —Norwich
- From £15 an hour
- Part-time
- Computer literacy
- Maintenance
- Driving
Quick apply
14d
Yard Manager
Big Motoring World —Norwich
- £31,466 a year
- Full-time
- Organisational skills
- In-person
- Training & development
Quick apply
11d
Housing Standards Systems Manager
South Norfolk and Broadland District Council —Norwich
- £32,628 - £36,823 a year
- Full-time
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
5d
Offshore Service Technician
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Microsoft Word
- Communication skills
- Mechanical knowledge
Senior Information and Insights Analyst
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Remote
- Computer skills
Quality Auditor - Sunday to Wednesday nights
Albert Bartlett —Worstead
- Full-time
- Computer literacy
- ERP systems
- Quality control
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- Bachelor's degree
Warehouse Operative / Counter Sales
Metals Direct T/A Fine City Fasteners —Norwich
- From £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- Forklift
- Free parking
- Store discount
Quick apply
Administrative Assistant
Howden Group Holdings —Norwich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Housing Standards Technical Advisor
South Norfolk and Broadland District Council —Norwich
- £24,769 - £27,640 a year
- Part-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
5d
Surveyor - Solar PV Installations and Low-Carbon Heating Systems
Bromford Flagship Livewest —Norwich
- £42,228 a year
- Data analysis skills
- Continuous improvement
- Construction experience
Trainee Electrical Mechanical Estimator
Bison Electrical Services —Beccles
- £26,000 - £35,000 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
13d
Temporary cover Quality Inspector
Coda Plastics Limited —North Walsham
- From £13.31 an hour
- Temporary
- Analysis skills
- Quality control
- In-person
- Free parking
Quick apply
4d
Calibration Technician
Fluke —Norwich

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technical support team jobs near norwich, nfk

IT Support Technician

Howes Percival -
Norwich

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Job details

Permanent

Benefits

Employee discount
Paid volunteer time

Qualifications

Network administration
Technical troubleshooting
Desktop support
ITIL Certification
Driving Licence
Software deployment
GCSE
User account provisioning
Maintenance
Microsoft Exchange
User account management
Technical support incident logging
Customer support
IT incident logging
BTEC
Communication skills
Active Directory
Intune
Mobile devices

Full job description

We have an exciting opportunity for an IT Support Technician to join our IT Team in Norwich office. This role will require travel to any of our other offices as needed.

Job Purpose

This friendly team is looking for someone t o provide first and second line IT support to staff, partners and consultants e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support both standard & non-standard software packages. This will require travel to other office locations.

Duties and Responsibilities

To provide first and second line IT support and to work with other members of the IT Operations and Digital Adoption teams in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
To assist with the installation, maintenance and updates of new and current software.
To help maintain and update the hardware and software database and inventories.
To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).
To monitor, remedy and escalate issues with the backup procedures .
To carry out daily checks of equipment in the meeting rooms.
To provision equipment for new starters, ensuring a positive experience.
Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.
Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT department
To learn and develop a thorough working and support knowledge of all software products used by the firm.
To undertake any other reasonable duties as required.
Work with the IT Operations and Digital Adoption teams to ensure knowledge articles are up to date with best practice and withing scope of the support team.

Technical Competencies

Helpdesk / customer service experience essential
UK Driving License and vehicle required for travel to other offices
Working knowledge of using Helpdesk logging software essential
Active Directory & Entra with previous experience of MFA solutions
Windows 11
Microsoft Office 365 support & administration
Mobile Devices including iOS and Android
Experience of Intune & Windows Deployment services
An understanding of laptop imaging & device build processes
Experience of Backup Software & maintenance procedures
A working knowledge of legal software applications would be desirable
Microsoft Exchange 2019 & Exchange Online would be desirable
Qualification/Education
Achieved a minimum of GCSE Grade A to C or Grade 4* or above passes in maths and English (*or equivalent).
Achieved a minimum of a level 2 vocational or professional qualifcation in IT (such as A+, GNVQ, BTEC etc)
Level 3 vocational or professional qualification is preferred
ITIL Foundation is desirable but not essential
Microsoft Certifications desirable but not essential
Behavioural Competencies
Must demonstrate a desire to pursue a career in IT.
Ability to work professionally and independently, taking responsibility and initiative as appropriate.
Demonstrates a productive and organised approach to their work.
Works effectively with customers, clients and users.
Excellent attention to detail and confidentiality.
Ability to work both on own initiative and as part of a team.
Excellent communication skills (written and verbal).
Proactive, flexible and resilient.
Demonstrates flexibility and adaptability, recognising that priorities can change and occasional adjustments to working hours may be required to support the business

About You

About Us

At Howes Percival, we are driven by a commitment to our clients and a passion for achieving their goals. With a rich heritage spanning over 200 years, we have evolved into a leading law firm with a reputation for delivering exceptional results across a wide range of practice areas. Our team comprises highly skilled lawyers who combine deep industry knowledge with innovative thinking to provide strategic advice and tailored solutions to our diverse client base.

As an employer, we value talent, diversity, and collaboration. We foster a supportive and inclusive culture where every team member is empowered to thrive and make a meaningful impact. Joining Howes Percival means being part of a dynamic growing and forward-thinking firm dedicated to excellence in legal practice and client service.

Below are some other reasons that help us in our mission to be a place where people want to work and enjoy working:

We achieved a three-star ‘World Class’ accreditation in the top 75 “Best Companies” (formerly The Sunday Times Best Companies Awards) and ranked 5th in the top 75 “UK's Best Large Companies to Work For” category for 2025.
We have been ranked #1 Best Law Firm to work for in the UK by Best Companies for 2025 and #1 company in the East Midlands region.
We have been accredited with “Investors in People” since 1996 and were shortlisted for Employer of the Year in 2023.
Our lawyers come from a variety of backgrounds, many from larger and City firms, some from in-house – we all share the same Howes Percival DNA and all of this rich experience is there for you to learn from.
We offer a wide range of benefits for all our valued employees including (but not limited to); Perks at Work discounts, profit share scheme and discretionary bonus, 25 days holiday entitlement, one paid ‘charity day’ per year, comprehensive private medical cover, plus a well being calendar with a wide range of regular events.

Apply Now

Refine Your Search

technical support team jobs in norwich, nfk

IT Support Technician

Operational Support Officer

Contact Centre Team Manager - Customer Service

Trainee Reporting Forensic Scientist (Norwich)

Client Services Representative

Internal Opportunity: Junior Engineering Support Tier 3

Field Operative

Yard Manager

Housing Standards Systems Manager

Offshore Service Technician

Senior Information and Insights Analyst

Quality Auditor - Sunday to Wednesday nights

Software Developer I

Warehouse Operative / Counter Sales

Administrative Assistant

Housing Standards Technical Advisor

Surveyor - Solar PV Installations and Low-Carbon Heating Systems

Trainee Electrical Mechanical Estimator

Temporary cover Quality Inspector

Calibration Technician

I want to receive the latest job alerts for technical support team in norwich, nfk

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