Customer service manager Work, Jobs in Norwich (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Continuous improvement
- Team management
- Leadership
Quick apply
Customer Relations Manager
Aria Care —Norwich
- Sales
- Customer service
Multi Site Head Concierge
Number 82 The Unthank —Norwich
- £28,000 - £31,000 a year
- Weekend availability
- Business development
- Team management
- Travel
Quick apply
9d
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
General Manager
BRITANNIA PIER (GREAT YARMOUTH)LTD —Great Yarmouth
- From £30,000 a year
- Full-time
- Customer service
- Writing skills
- Merchandising
Quick apply
3d
Contracts Manager / Estimator
Waveney Surfacing Ltd —Bungay
- From £45,000 a year
- Full-time
- Civil engineering
- Data analysis skills
- Project management
Quick apply
12d
Sales Consultant / Project Manager
Glideline —Great Yarmouth
- From £30,000 a year
- Full-time
- Google Suite
- Sales
- Customer service
- Free parking
Quick apply
7d
Assistant General Manager
Burhill Group Limited —Norwich
- £34,234 a year
- Full-time
- Restaurant management
Tool Hire Manager
STARK Group —Norwich
- Full-time
- Customer service
- Team management
- Mentoring
- Employee discount
4h
Team Leader
Card Factory —Norwich
- Up to £13 an hour
- Customer service
- Leadership
4h
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Business development
- Employee assistance programme
- Employee discount
Quick apply
2d
Flooring Sales Manager - B2B
Designer Contracts —Norwich
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Internal Opportunity: Junior Account Manager
Epos Now —Norwich
- Full-time
- Sales
- Customer service
- Salesforce
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Mentoring
- Recruiting
- Training & development
- Employee assistance programme
- Referral programme
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Lowestoft
- £35,797 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
7d
Sales and Trade Centre Manager
Kier Group —Wymondham
- Full-time
- Business development
- Communication skills
Assistant Store Manager
Mountain Warehouse —Great Yarmouth
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Sales Manager
Careline365 —Norwich
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Recruiting
- Free parking
- Employee assistance programme
7d
Assistant Account Manager
Midwich Group —Diss
- CRM software
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
14d
Senior Project Manager
Designer Contracts —Norwich
- £37,000 a year
- Full-time
- Business development
- Leadership
- Time management
11d

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customer service manager jobs near norwich

Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £40,000 a year

Qualifications

Live chat
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Leadership
Operations leadership experience

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary £40k+

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe.As we continue to expand, we're investing in our customer experience and looking for an experienced Customer Service Manager to lead our customer contact operation, develop our team and help shape the future of customer service across the business.

This is a fantastic opportunity for an experienced customer service or contact centre leader who thrives in a fast-paced environment and understands the importance of delivering exceptional customer experiences across every customer touchpoint.

You'll be responsible for leading a multi-channel customer service team, ensuring customers receive knowledgeable, timely and professional support via telephone, email, live chat and digital channels. At the same time, you'll help drive continuous improvement, modernise processes and make greater use of data, automation and AI-enabled solutions to improve efficiency and customer satisfaction.

The Opportunity

This is a highly visible leadership role with real ownership and influence.

You'll be responsible for the day-to-day management of the customer service operation, ensuring service levels, response times, quality standards and customer satisfaction targets are consistently achieved. You'll coach and develop your team, manage performance, oversee escalations and create a positive culture focused on accountability, service excellence and continuous improvement. Beyond daily operations, you'll act as the voice of the customer across Angling Direct, working closely with Ecommerce, Technology, Marketing, Retail Operations, Warehousing and Logistics to identify opportunities to improve the customer journey and support business growth.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, drive performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 31 July 2026

Quick apply

Refine Your Search

customer service manager jobs in norwich

Customer Service Manager - Rackheath

Customer Relations Manager

Multi Site Head Concierge

Contact Centre Manager

General Manager

Contracts Manager / Estimator

Sales Consultant / Project Manager

Assistant General Manager

Tool Hire Manager

Team Leader

Area Sales Manager

Flooring Sales Manager - B2B

Internal Opportunity: Junior Account Manager

VacancyTitle: Head Receptionist

Holiday Sales - Owner and Guest Experience Manager - HS1

Sales and Trade Centre Manager

Assistant Store Manager

Sales Manager

Assistant Account Manager

Senior Project Manager

I want to receive the latest job alerts for customer service manager in norwich

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