Operations support manager Work, Jobs in Remote (with Salaries)

Senior Operations Manager
Capita —Remote
- Full-time
- Remote
- Continuous improvement
- Team management
- Leadership
- Employee discount
3d
E-commerce Operations Coordinator
VAN SIGNAGE —Remote
- £30,000 a year
- Full-time
- Remote
- Project management
- Work from home
Quick apply
2d
Operations Manager
Wizby & Co —Remote
- £13.48 an hour
- Full-time
- Remote
- Management
- Data analysis skills
- Analysis skills
- Flexitime
- Work from home
Quick apply
11d
Quality Assesor
Capita —Remote
- Full-time
- Remote
- Organisational skills
- Communication skills
- Employee discount
4d
Operational Manager
REBELLIOUS PRODUCTIONS LTD —Remote
- £540 - £680 a month
- Temporary
- Remote
- Supervising experience
- Organisational skills
- Leadership
- Work from home
Quick apply
1d
Operations Support Manager
Flogas Britain Limited —Field Based
- £43,455.83 - £49,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Management
- Employee assistance programme
- Employee discount
Quick apply
Host Relationship Manager
QA Limited —Remote
- Remote
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer service manager (UK)
ParcelHero —Remote
- £50,000 - £60,000 a year
- Remote
- English
- Analysis skills
- Continuous improvement
Quick apply
Operational Team Manager
Vita Health Group —Remote
- £30,600 - £35,700 a year
- Remote
- Team management
- Budgeting
- Leadership
7d
Operations Manager - Tempdent
Tempdent —Remote
- £35,000 - £42,000 a year
- Full-time
- Remote
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
Quick apply
Regional Facilities Manager
iQ Student Accomodation —Field Based
- £58,000 - £64,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Senior Client Services Associate (UK Based)
Valitana LLC —Remote
- £70,000 - £100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Operations Officer - Wildlife (South)
Woodland Trust —Remote
- £38,593.50 a year
- Hybrid work
- Travel
- Training & development
- Annual leave
- Employee assistance programme
General Manager, International
PSI Services LLC —Remote
- £255,000 - £320,000 a year
- Remote
- Management
- Master's degree
- Business development
- Annual leave
Quick apply
9d
New Entrant Retention Lead (PIP)
Ingeus —Remote
- £44,000 a year
- Full-time
- Remote
- Recruiting
Quick apply
4d
Operations Manager (Process)
Revolut —Remote
- £3,300 - £4,500 a month
- Remote
- Engineering
- SQL
- Continuous improvement
Revenue Operations & Insights Manager
Knovia —Remote
- £50,000 - £60,000 a year
- Full-time
- Remote
- Salesforce
- Communication skills
- Analytics
- Annual leave
- Employee discount
Quick apply
Customer Outcomes Transformation Manager
Nucleus Financial Group —Remote
- Remote
- Microsoft Powerpoint
- Continuous improvement
- Financial services
- Annual leave
Operations Officer - Wildlife (North)
Woodland Trust —Remote
- £38,593.50 a year
- Hybrid work
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Operations Coordinator (Remote - U.K.)
Genus Plc —Remote
- Full-time
- Remote
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
10d

I want to receive the latest job alerts for operations support manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Operations Manager

Capita -
Remote

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Performance management
Continuous improvement
Team management
Multidisciplinary collaboration
Leadership
Operations leadership experience

Full job description

Lead large-scale operations that support vital public sector services
Capita is seeking an experienced Senior Operations Manager to lead the delivery of high-profile customer contact services supporting a major public sector client.

This is a fantastic opportunity for a commercially minded and customer-focused operational leader who thrives in fast-paced environments and enjoys leading large, geographically dispersed teams.

You'll play a key role in mobilising new services, driving operational performance and ensuring exceptional customer outcomes across a complex, multi-channel operation.

Working closely with clients and internal stakeholders, you'll have responsibility for operational delivery, service excellence, people leadership and continuous improvement, helping to shape and grow a high-performing customer contact function.

Job title:

Senior Operations Manager

Job Description:

What you'll be doing

Lead the day-to-day delivery of large-scale contact centre operations.
Manage a team of Team Leaders, with responsibility for operational performance across sizeable customer service teams.
Build strong relationships with key client stakeholders and act as a trusted operational partner.
Drive service performance against agreed KPIs, SLAs, quality measures and customer outcomes.
Lead service mobilisation and operational readiness activities.
Support workforce growth, service expansion and transformation initiatives.
Analyse operational performance data to identify trends, risks and opportunities for improvement.
Drive employee engagement, performance management and capability development across operational teams.
Work collaboratively with Quality, Training, Resource Planning and MI teams to deliver excellent customer outcomes.
Champion a culture of continuous improvement, innovation and customer excellence.

What we're looking for

Essential

Proven experience leading operations within a contact centre or customer service environment.
Previous experience as an Operations Manager, ideally within large-scale service operations.
Strong stakeholder management and client-facing experience.
Experience managing multi-channel customer contact environments, including voice, email and digital channels.
Excellent leadership skills with experience managing large operational teams through Team Leaders and other management layers.
Strong understanding of operational performance metrics, service delivery and customer experience.
Experience operating within high-volume, fast-changing environments.
Ability to lead teams through periods of growth, change and transformation.
Strong commercial awareness and decision-making capability.

Desirable

Experience working within public sector, government, regulated or outsourced service environments.
Experience supporting digital transformation or operational change programmes.
Experience scaling operations to meet fluctuating demand and service requirements.
Knowledge of mobilisation and service transition activities.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders

What’s in it for you?

23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

operations support manager jobs in remote

Senior Operations Manager

E-commerce Operations Coordinator

Operations Manager

Quality Assesor

Operational Manager

Operations Support Manager

Host Relationship Manager

Customer service manager (UK)

Operational Team Manager

Operations Manager - Tempdent

Regional Facilities Manager

Senior Client Services Associate (UK Based)

Operations Officer - Wildlife (South)

General Manager, International

New Entrant Retention Lead (PIP)

Operations Manager (Process)

Revenue Operations & Insights Manager

Customer Outcomes Transformation Manager

Operations Officer - Wildlife (North)

Operations Coordinator (Remote - U.K.)

I want to receive the latest job alerts for operations support manager in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected