Insight Work, Jobs in Rubery, Wor (with Salaries)

Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
2d
Data and Insight Manager
Acorns Children's Hospice —Birmingham
- £46,350 a year
- Full-time
- Hybrid work
- Management
- SQL
- Data entry
- Annual leave
- Employee discount
13d
Data Administrator
Birmingham Media —Birmingham
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Integration Team Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
Breaking News Reporter - Birmingham
Newsquest Media Group —Birmingham
- Full-time
- Presentation skills
- Employee discount
Quick apply
Equality, Diversity and Inclusion (EDI) Officer
West Midlands Combined Authority —Birmingham
- £44,182 - £49,061 a year
- Part-time
- Analysis skills
- AI
- Communication skills
- Annual leave
- Employee discount
14d
Data Analyst
Warwick HR —Birmingham
- £30,000 - £320,000 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Quick apply
6d
Registry Officer
CECOS College London —Birmingham
- From £27,000 a year
- Weekend availability
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
Data Operations Specialist
Global Observatory Solutions —Birmingham
- £3,200 - £4,500 a week
- Full-time
- Customer service
- Data analysis skills
- SQL
- Flexitime
- Life insurance
Quick apply
1d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d
Business Analysts
J&S Food Services Limited TA Chicago Pizza —Worcester
- £36,000 - £50,200 a year
- Full-time
- Master's degree
- Analysis skills
- Organisational skills
- Free parking
Quick apply
2d
Data Analyst
Smart Parking —Birmingham
- £30,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
13d
Assistant FP&A Analyst
CitySprint —Birmingham
- £28,818 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
Quick apply
10d
Senior Market Engagement and Stakeholder Insight Manager
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
13d
Stakeholder Insight Manager
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
13d
Insight Data Analytics Manager
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Management
- Data analysis skills
- Master's degree
- Annual leave
- Employee assistance programme
3d
PR Executive- Property
Gateley —Birmingham
- Annual leave
- Employee assistance programme
Investigations Manager [QA]
BBC —Birmingham
- £63,000 - £94,000 a year
- Full-time
- Analysis skills
13d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
3d

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insight jobs near rubery, wor

Customer Insight Officer - Complaints

BDHT / Bromsgrove District Housing Trust
Bromsgrove

Apply Now

Job details

Full-time
£37,960.52 a year
2 days ago

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
Car scheme

Qualifications

Communication skills

Full job description

Full Time, Temporary – 12 month FTC

Closing Date: Monday 3rd August @ 9am

Interview Date: Thursday 13th August 2026 – in person interview

We're looking for a passionate and customer-focused Customer Insight Officer to join our Customer Insight Team and play a vital role in ensuring customers are heard, listened to and treated fairly.

This is an exciting opportunity for someone who enjoys investigating issues, solving problems and using customer feedback to drive meaningful service improvements across the organisation.

The Role

Reporting to the Customer Insight Manager, you will manage a caseload of formal customer complaints, carrying out thorough investigations and working closely with customers and colleagues to achieve fair and timely resolutions.

You will be responsible for investigating Stage 1 complaints from start to finish, including visiting customers in their homes, gathering evidence, coordinating responses and ensuring actions are followed through to completion. You will produce clear, empathetic and professional complaint responses in line with the Housing Ombudsman Complaint Handling Code and support the organisation in delivering excellent complaint handling standards.

Beyond resolving complaints, you'll use complaint trends and customer feedback to identify recurring issues, highlight opportunities for improvement and ensure the customer voice influences decision-making across the business. Working closely with teams throughout bdht, you'll help turn customer experiences into actionable insight that improves services for everyone.

About You

We are looking for someone with experience in a customer-facing role who is confident handling complex enquiries and complaints and can demonstrate excellent communication, investigation and problem-solving skills.

You will be calm under pressure, highly organised and able to manage a varied workload while maintaining attention to detail. You will have the confidence to challenge where appropriate, build positive working relationships and communicate effectively with customers and colleagues at all levels.

Experience within the social housing sector and knowledge of housing legislation would be beneficial, although not essential.

You will share bdht's commitment to listening to customers, treating people with respect, embracing diversity and continuously improving the services we provide.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

INDMED

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Apply Now

Refine Your Search

insight jobs in rubery, wor

Customer Insight Officer - Complaints

Data and Insight Manager

Data Administrator

Integration Team Manager

Breaking News Reporter - Birmingham

Equality, Diversity and Inclusion (EDI) Officer

Data Analyst

Registry Officer

Data Operations Specialist

International Customer Service Manager

Intelligence Analyst

Business Analysts

Data Analyst

Assistant FP&A Analyst

Senior Market Engagement and Stakeholder Insight Manager

Stakeholder Insight Manager

Insight Data Analytics Manager

PR Executive- Property

Investigations Manager [QA]

Complaints Experience & Journey Lead

I want to receive the latest job alerts for insight in rubery, wor

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