Customer support & client services Work, Jobs in Rushden, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
5d
Contact Centre Specialist
The Lettings Hub —Peterborough
- From £26,780 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Free parking
- Work from home
Quick apply
8d
CCTV Operator/Customer services
Mitie —Northampton
- £31,994.19 a year
- Overtime
- Customer service
- Computer literacy
- No experience needed
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Service Desk Advisor
Willow Communications Limited —Northampton
- £27,000 a year
- Full-time
- No experience needed
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
4d
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Life insurance
Quick apply
15h
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Service Advisor
Vizion Network Limited —Wellingborough
- £26,234 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Sales Executive/Appointment Setter
TFA The Fuel Agency —Milton Keynes
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
Quick apply
Business Support Administrator
ISS Facility Services —Northampton
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
Research & Policy Intern
Charis Grants Ltd —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
13d
Office Administrator
Sayvol Environmental & Building Services Ltd —Kettering
- £26,750 a year
- 8 hour shift
- Microsoft Word
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Business Data Analyst
Personal Group —Milton Keynes
- £50,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Retail Security Officer
Bardwood —Rushden
- £13.58 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
Administrator
Balfour Beatty —Wellingborough
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
5d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
6d
Operations & Office Administrator
Energise Energy Solutions —Bedford
- £27,500 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Human resources
- Free parking
- Annual leave
8h

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customer support & client services jobs near rushden, nth

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
5 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in rushden, nth

Claims/Customer Experience Coordinator (Leak Detection)

Contact Centre Specialist

CCTV Operator/Customer services

Customer Service Advisor

Service Desk Advisor

Client Support Advisor

Customer Service Specialist

Customer Service Advisor

Contact Centre Advisor (Night Shift)

Sales Executive/Appointment Setter

Business Support Administrator

Research & Policy Intern

Office Administrator

Business Data Analyst

Retail Security Officer

Administrator

Account Manager and Onboarding Specialist

Service Desk Analyst

Customer Complaints Advisor

Operations & Office Administrator

I want to receive the latest job alerts for customer support & client services in rushden, nth

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