Customer support & client services Work, Jobs in Seghill, Nbl (with Salaries)

Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Data entry
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
2d
Secretary/Administrator
Yarwood Holmes Law Limited —Blyth
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Homefinder Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
14d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Security Officer
ABM UK —Cramlington
- £13.27 an hour
- Full-time
- Writing skills
- Communication skills
- Employee discount
Quick apply
Customer Assistant
MEI —Newcastle upon Tyne
- £12.80 - £12.81 an hour
- Part-time
- Spanish
- English
- Analysis skills
Quick apply
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Customer Services Adviser
Citizens Advice —Newcastle upon Tyne
- £13,987 a year
- Front desk
- IT
- Communication skills
10d
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Customer Service Officer
ABM UK —Cramlington
- £12.75 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Sales Assistant
smithson jewellers —South Shields
- £12.71 an hour
- Part-time
- English
- POS
- Organisational skills
Quick apply
Customer Service Advisor - Nights
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Associate
Alpha UK Projects Limited —Newcastle upon Tyne
- £27,000 - £28,000 a year
- Full-time
- Sales
- Business development
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
1d
Senior Motor Fraud Claims Handler
Collingwood Insurance Services —North Shields
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Call Centre Representative
Neon Design Consultancy —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
13d

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customer support & client services jobs near seghill, nbl

Customer Advisor

Alexander Mann Solutions (AMS) -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£14.29 an hour

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Customer interaction
Multidisciplinary collaboration
Outbound calling
Communication skills

Full job description

Job description - summary

We're looking for compassionate and resilient individuals to join our Customer Support Operations team, supporting customers through some of life's most challenging circumstances.

Our Bereavement Services and Power of Attorney teams provide specialist support to customers and their representatives when they need us most. In this role, you'll manage a varied and often complex caseload, handling both telephony and back-office activities while delivering exceptional customer outcomes within a highly regulated environment.

Job description - the role

You'll take ownership of customer cases, working closely with colleagues across the bank, solicitors, charities, and other external partners to ensure every customer receives the support, guidance, and care they need.

If you're highly organised, thrive in a fast-paced environment, and combine excellent attention to detail with genuine empathy, we'd love to hear from you.

What You'll Be Doing

Taking full ownership of customer enquiries and cases, seeing them through to resolution while delivering positive customer outcomes.
Managing a high volume of inbound and outbound calls, alongside a busy caseload, whilst maintaining accuracy and quality.
Supporting customers who may be experiencing bereavement, vulnerability, or other life-changing circumstances, providing compassionate and personalised support.
Working within a regulated environment, ensuring all activities are completed accurately and in line with policies, procedures, and regulatory requirements.
Collaborating with colleagues across branches, contact centres, and specialist teams, as well as external organisations such as solicitors and charities.
Identifying customer needs and tailoring solutions to their individual circumstances.
Escalating complex cases appropriately and engaging specialist support where required.
Building strong relationships with internal and external stakeholders to create a seamless customer experience.
Sharing knowledge and best practice to support continuous improvement and team success.

Candidate Profile: Key accountabilities, skills & experience

What You'll Bring

Experience delivering excellent customer service in a fast-paced operational, contact centre, or regulated environment.
A strong sense of ownership and accountability, with the ability to manage your workload effectively and independently.
Excellent attention to detail, ensuring customer information and case activity are processed accurately.
Confidence managing multiple priorities, high call volumes, and complex cases while maintaining quality standards.
Strong communication and listening skills, with a natural ability to build rapport and demonstrate empathy.
The confidence to have sensitive conversations and support customers through difficult situations.
A collaborative approach and the ability to work effectively with colleagues and external partners.
An understanding of the importance of regulatory compliance, risk management, and delivering fair customer outcomes.
Resilience, adaptability, and a positive attitude in an ever-changing environment.

About the client

What’s on offer?

Working schedule: Monday – Friday 9am -5pm
Hourly rate: £14.29
Start date – 5th October 2026
Total hours: 35 hours per week
Contract length: 6 months
Hybrid working once Signed off by management

Office location: Leeds, Gosforth & Glasgow

Next steps

Why Join Us?

This is more than a customer service role. It's an opportunity to make a genuine difference to customers during some of the most important moments of their lives. You'll join a supportive team that values empathy, collaboration, ownership, and continuous improvement, while providing opportunities to develop your skills and build a rewarding career.

If you're passionate about helping people, take pride in your work, and can thrive in a busy, regulated environment, we'd love to hear from you.

Job Reference: AMSCWS01197

Apply Now

Refine Your Search

customer support & client services jobs in seghill, nbl

Customer Advisor

Telephone Agent (Call Centre)

Secretary/Administrator

Operations Manager

Homefinder Officer

Oliver Wyman - Team Assistant - Newcastle

Security Officer

Customer Assistant

Assistant Accommodation Manager

Customer Services Adviser

Stocktaker

Customer Service Officer

Sales Assistant

Customer Service Advisor - Nights

Business Development Associate

Customer Service Advisor

Senior Motor Fraud Claims Handler

JUNIOR SALES ADVISOR

Call Centre Representative

Business Operations & Client Manager

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