And hr administrator Work, Jobs in Solihull, Eng (with Salaries)

HR Administrator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
3d
Employee Relations Operations Administrator x2
Select Engineering —Solihull
- £21.88 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
2d
HR Administrator
Samsic UK —Coventry
- £44,500 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
12h
Administrator - Employee Benefits
Mercer —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
HR Administrator
Gateley —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1d
Office Manager/Administrator
Systec Fire Engineering Limited —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Human resources
- Free parking
Quick apply
9d
HR Assistant
Park Place Technologies Limited —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
Human Resources Coordinator
Hyatt Regency Birmingham —Birmingham
- £27,500 - £28,500 a year
- Full-time
- Hotel
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
HR Administrator
Contechs —Coventry
- £23.60 an hour
- Full-time
- Human resources
- Organisational skills
- In-person
Quick apply
7d
HR Administrator
Dignus Group —Walsall
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Actemium Automation - Internal Recruitment Assistant
Actemium UK —Birmingham
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
HR Assistant
DCA —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
HR Operations Administrator
Caresoft Global —Coventry
- £17.69 an hour
- Hybrid work
- Microsoft Office
- Analysis skills
- Human resources
Quick apply
7d
HR & Admin Specialist (Health & Safety Coordinator)
FOXESS UK LTD —Exhall
- £30,000 - £40,000 a year
- Full-time
- English
- Microsoft Office
- Human resources
Quick apply
HR Administrator
Brumjobs —Halesowen
- £28,000 - £30,000 a year
- Temporary
- Microsoft Excel
- Microsoft Office
- Administrative experience
1d
HR Assistant
DCA Design International Limited —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
Recruitment Officer & Admin
Pegasus Supported Housing Ltd —Birmingham
- £13 an hour
- Part-time
- Hybrid work
- Social media management
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
6d
HR Assistant
Warwickshire Police —Leek Wootton
- £27,204 - £29,859 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
2d

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HR Administrator

Serco Group -
Solihull

Apply Now

Job details

Full-time
£25,000 - £30,000 a year
3 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Human resources
Organisational skills
Phone etiquette
Communication skills

Full job description

HR Enabling Services
Location: Solihull
Salary: £25-30k DOE
Full Time, 12 Month FTC

Overview

Our People Services team sits at the heart of Serco's HR function — and this role is at the heart of that team.

As an HR Administrator, you'll be the first point of contact for employees, managers, and HR Business Partners across the business, handling a broad range of queries through our MyHR portal, by phone, and via webchat. From the day someone joins Serco through to the moments that matter throughout their career, your work touches every stage of the employee lifecycle.

This is a busy, people-facing role that rewards those who are organised, empathetic, and take genuine pride in getting things right.

As part of this you’ll:

Serve as the initial triage point for HR Services tickets, assessing and routing queries to the right team in line with agreed SLAs and business rules
Handle a broad range of HR administrative queries via telephone, email, and webchat — bringing queries to resolution at the earliest point of intervention
Provide end-to-end support for GDPR requests, from initial receipt through to information collation, redaction, and timely completion in line with ICO guidance
Support Absence Management queries — navigational support, pending calls, and acting as a point of escalation for our absence management platform
Create Employment and Financial references on behalf of Serco employees, liaising with third parties including mortgage lenders and recruitment agencies
Process new starter pension enrolment applications
Provide frontline payroll support during peak periods, acting as first point of contact for incoming calls
Produce and distribute Annual Pay Review letters and other employee correspondence
Capture and track all customer interactions in the CRM system, ensuring records are accurate and up to date
Support shared services administrative duties, including document management and uploading to employee records

What you’ll need to do the role:

Proven experience in a customer service environment, ideally telephone or contact centre-based
Experience working within an HR environment
Confidence managing a high volume of queries while maintaining accuracy and meeting SLAs and KPIs
Excellent communication skills — clear, confident, and empathetic across written and verbal channels
Strong telephone etiquette and the ability to remain calm under pressure
Good working knowledge of MS Office (Word, Excel, Outlook)
Ability to handle sensitive and confidential data with discretion, in line with data protection legislation
Strong organisational skills with the ability to manage competing priorities and meet deadlines
GCSEs in Maths and English at grade A–C or equivalent

Desirable

CIPD qualification, or working towards one
Experience in an HR Shared Services or transactional HR environment
Familiarity with absence management or HR case management platforms

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

Apply Now

Refine Your Search

and hr administrator jobs in solihull, eng

HR Administrator

Employee Relations Operations Administrator x2

HR Administrator

Administrator - Employee Benefits

HR Administrator

Office Manager/Administrator

HR Assistant

Employee Relations Operations Administrator

Human Resources Coordinator

HR Administrator

HR Administrator

Actemium Automation - Internal Recruitment Assistant

HR Assistant

HR Operations Administrator

HR & Admin Specialist (Health & Safety Coordinator)

HR Administrator

HR Assistant

Recruitment Officer & Admin

HR Assistant

HR & Payroll Coordinator (FTC)

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