Support manager Work, Jobs in Solihull, Wmd (with Salaries)

Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Customer Service Advisor
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Part-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
2d
Business Support Manager
Ayyan Courier Limited —Solihull
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
9d
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
7d
Office Manager
Emixa —Solihull
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Premium Support Relationship Manager
Reapit UK —Solihull
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
Quick apply
6d
Public Health Programme Officer - Healthy Places
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
New Business Assistant
NPS Law —Solihull
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
1d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Openings Support Manager
Hickory's Smokehouse —Birmingham
- Up to £35,000 a year
- Full-time
- Restaurant management
- Team management
- Mentoring
- Health & wellbeing programme
- Employee discount
Quick apply
Estate Agent
The Property Experts —Solihull
- £8,400 a month
- Remote
Quick apply
Information Governance Officer
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
12d
Credit Control Manager
Fortus UK —Solihull
- Full-time
- Team management
- Organisational skills
- In-person
- Annual leave
Quick apply
5d
Paralegal x2
CRIMINAL CASES REVIEW COMMISSION —Birmingham
- £29,303 a year
- Full-time
- Remote
- Work from home
Quick apply
11d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
People Service Delivery Coordinator
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Organisational skills
- Employee discount
14d
Personal Assistant
Doyles Sports Bar —Solihull
- £14.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
21h
General Manager
Landor Hotels —Solihull
- £26,195.74 - £33,000.00 a year
- Full-time
- Management
- Restaurant management
- Hotel
- Employee discount
Quick apply
13d
Operations Project Support
Smart Parking —Birmingham
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
4d
Business Operations Assistant
CityEnds —Birmingham
- £27,000 - £29,000 a year
- Overtime
- Hybrid work
- Databases
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Gym membership
Quick apply

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Airport Station Manager

Wilson James -
Birmingham

Apply Now

Job details

Full-time
£50,000 - £53,000 a year

Benefits

Cycle to work scheme
Annual leave
Employee discount
Referral programme

Qualifications

Stakeholder liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Budgeting
Root cause analysis
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Airport Station Manager - Assisted Travel Services
Permanent
Location: Birmingham Airport
Hours: Full time, Mon - Fri, 40 hours per week
Pay: £50K to 53K per annum (depending on experience)
Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Station Manager, playing a crucial role who is responsible for the overall operational, commercial and people performance of the Birmingham Airport Assisted Travel operation. They will provide visible leadership across the operation, ensuring the consistent delivery of exceptional service, contractual compliance, operational resilience and outstanding customer experience.

About the Role:As a Station Manager, you will be responsible for:
Leading all Assisted Travel activities over the entire operation, to incorporate both landside, airside and the ramp activities associated with this important operation within the airport.
Own operational performance across the station, ensuring consistent achievement of all contractual KPIs, SLAs and customer expectations.
Provide visible leadership across the operation, maintaining high standards of operational control, governance and accountability at all times.
Embed a culture of continuous improvement by reviewing processes, identifying efficiencies and implementing sustainable service improvements year-on-year.
Lead structured root cause analysis following operational failures, customer complaints or KPI underperformance, ensuring lessons learned are embedded and issues do not reoccur.
Use operational intelligence, audits and trend analysis to identify emerging risks and implement preventative action plans.
Develop a highly engaged workforce through visible leadership, colleague engagement, recognition, wellbeing initiatives and career development opportunities, making Birmingham a great place to work.
Maintain strong collaborative relationships with Birmingham Airport, airlines, ground handlers, the CAA and all other stakeholders.
Ensure compliance with ECAC and all regulatory requirements of the service, company policies, health & safety legislation and all contractual obligations.
Ensure operational governance information is accurate, timely and translated into meaningful actions that improve performance.
Why Join Us?
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing - Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:
Demonstrable experience leading large, customer-facing operational teams.
Proven track record of delivering consistent operational performance and service excellence.
Strong leadership presence with the ability to inspire, coach and hold teams accountable.
Experience implementing continuous improvement programmes and operational change.
Excellent analytical skills including root cause analysis and performance improvement methodologies.
Commercial awareness with experience managing budgets and productivity.
Excellent stakeholder management and communication skills.
Strong knowledge of PRM legislation, ECAC requirements and aviation operations
IT and data analysis skills.
Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:
An Access NI Disclosure Check will be required for this position

Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

Apply Now

Refine Your Search

support manager jobs in solihull, wmd

Airport Station Manager

Customer Service Advisor

Business Support Manager

Service Delivery Manager

Office Manager

Premium Support Relationship Manager

Public Health Programme Officer - Healthy Places

New Business Assistant

Service Desk Manager

Openings Support Manager

Estate Agent

Information Governance Officer

Credit Control Manager

Paralegal x2

Senior Operations Coordinator

People Service Delivery Coordinator

Personal Assistant

General Manager

Operations Project Support

Business Operations Assistant

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