Hr administrator Work, Jobs in Solihull (with Salaries)

HR Administrator
Serco Group —Solihull
- Up to £26,300 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
3d
Office Administrator
Utility Site Solutions Ltd —Solihull
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Employee Relations Operations Administrator x2
Select Engineering —Solihull
- £21.88 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
10d
HR Assistant
Park Place Technologies Limited —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
HR Administrator
Contechs —Coventry
- £23.60 an hour
- Full-time
- Human resources
- Organisational skills
- In-person
Quick apply
HR Administrator
Gateley —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
HR Administrator
Samsic UK —Coventry
- £24,500 - £25,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
8d
HR Administrator
Pinsent Masons —Birmingham
- Full-time
- Microsoft Office
- Human resources
- IT
Administrator - Employee Benefits
Mercer —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Payroll Administrator
Shipley Estates Ltd —Tamworth
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Free parking
Quick apply
1d
Human Resources Assistant
Ecorise technologies Ltd —Birmingham
- £12.71 an hour
- Full-time
- Administrative experience
- Human resources
- Data entry
- Free parking
- Annual leave
Quick apply
11d
Human Resources Coordinator
Hyatt Regency Birmingham —Birmingham
- £27,500 - £28,500 a year
- Full-time
- Hotel
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
HR Administrator
Shine Repair —Swadlincote
- From £27,000 a year
- Full-time
- Human resources
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
8d
HR Assistant
DCA Design International Limited —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
HR and L&D Administrator
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Hybrid work
- Computer literacy
- Human resources
- Data entry
- Free parking
- Annual leave
Quick apply
HR Administrator – Maternity Cover
Heart of Worcestershire College —Redditch
- £24,556 - £25,381 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
2d
HR Assistant
DCA —Warwick
- Overtime
- Microsoft Office
- Administrative experience
- Human resources
HR Assistant
Warwickshire Police —Leek Wootton
- £27,204 - £29,859 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
HR Administrator
Midland Group Training Services Ltd —Coventry
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
5d
HR Operations Administrator
Caresoft Global —Coventry
- £17.69 an hour
- Hybrid work
- Microsoft Office
- Analysis skills
- Human resources
Quick apply

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HR Administrator

Serco Group -
Solihull

Apply Now

Job details

Full-time
Up to £26,300 a year
3 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Human resources
Organisational skills
Phone etiquette
Communication skills

Full job description

HR Enabling Services
Location: Solihull
Salary: Up to £26,300 DOE
Full Time, Permanent

Overview

Our People Services team sits at the heart of Serco's HR function — and this role is at the heart of that team.

As an HR Administrator, you'll be the first point of contact for employees, managers, and HR Business Partners across the business, handling a broad range of queries through our MyHR portal, by phone, and via webchat. From the day someone joins Serco through to the moments that matter throughout their career, your work touches every stage of the employee lifecycle.

This is a busy, people-facing role that rewards those who are organised, empathetic, and take genuine pride in getting things right.

As part of this you’ll:

Serve as the initial triage point for HR Services tickets, assessing and routing queries to the right team in line with agreed SLAs and business rules
Handle a broad range of HR administrative queries via telephone, email, and webchat — bringing queries to resolution at the earliest point of intervention
Provide end-to-end support for GDPR requests, from initial receipt through to information collation, redaction, and timely completion in line with ICO guidance
Support Absence Management queries — navigational support, pending calls, and acting as a point of escalation for our absence management platform
Create Employment and Financial references on behalf of Serco employees, liaising with third parties including mortgage lenders and recruitment agencies
Process new starter pension enrolment applications
Provide frontline payroll support during peak periods, acting as first point of contact for incoming calls
Produce and distribute Annual Pay Review letters and other employee correspondence
Capture and track all customer interactions in the CRM system, ensuring records are accurate and up to date
Support shared services administrative duties, including document management and uploading to employee records

What you’ll need to do the role:

Proven experience in a customer service environment, ideally telephone or contact centre-based
Experience working within an HR environment
Confidence managing a high volume of queries while maintaining accuracy and meeting SLAs and KPIs
Excellent communication skills — clear, confident, and empathetic across written and verbal channels
Strong telephone etiquette and the ability to remain calm under pressure
Good working knowledge of MS Office (Word, Excel, Outlook)
Ability to handle sensitive and confidential data with discretion, in line with data protection legislation
Strong organisational skills with the ability to manage competing priorities and meet deadlines
GCSEs in Maths and English at grade A–C or equivalent

Desirable

CIPD qualification, or working towards one
Experience in an HR Shared Services or transactional HR environment
Familiarity with absence management or HR case management platforms

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Apply Now

Refine Your Search

hr administrator jobs in solihull

HR Administrator

Office Administrator

Employee Relations Operations Administrator x2

HR Assistant

HR Administrator

HR Administrator

HR Administrator

HR Administrator

Administrator - Employee Benefits

Payroll Administrator

Human Resources Assistant

Human Resources Coordinator

HR Administrator

HR Assistant

HR and L&D Administrator

HR Administrator – Maternity Cover

HR Assistant

HR Assistant

HR Administrator

HR Operations Administrator

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