Customer support specialist (customer support management) Work, Jobs in Southampton (with Salaries)

FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Care Home Administrator
Barchester Healthcare —Fareham
- £34,000 a year
- Microsoft Word
- Microsoft Outlook
- Databases
- Employee discount
- Referral programme
Quick apply
Customer Service Advisor
ST4 Group Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
Quick apply
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Business Support Manager
M Group —Southampton
- Microsoft Office
- Databases
- Hotel
- Annual leave
- Employee assistance programme
Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)
UBU Design Limited —Winchester
- £10,000 - £12,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Operations Manager
Now Student Living —Bournemouth
- £40,000 - £47,000 a year
- Full-time
- Sales
- Business development
- Team management
- Health & wellbeing programme
- Sick pay
Quick apply
8d
Marketing Assistant
Cinergi Ltd. —Romsey
- £28,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Time management
- Free parking
- Annual leave
Quick apply
3d
Customer Support Specialist (Customer Support Management)
Boeing —Gosport
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
7d
Final Mile Territoty Manager
Evri —Cowes
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
3d
Administrator - Transport & Warehouse
Evri —Eastleigh
- Full-time
- Administrative experience
- Annual leave
Territory Partner
Newcross Healthcare Solutions Limited (1) —Southampton
- Up to £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
Quick apply
Bank Porter
Spire Healthcare —Southampton
- Part-time
- Customer service
- Organisational skills
- Cleaning
- Free parking
- Annual leave
Project Manager
Bistech Group plc —Ferndown
- Up to £55,000 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
- Employee assistance programme
Quick apply
Locality Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
10d
Final Mile Territory Manager
Evri —Bournemouth
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Business Support Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Nursling
- £25,760 - £27,476 a year
- Part-time
- Computer literacy
- Administrative experience
- Data entry
- Annual leave
3d
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
9d
Customer Representative and Liaison Officer
Cappagh Browne —Portsmouth
- £34,000 a year
- Full-time
- CRM software
- Organisational skills
- IT
Quick apply

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customer support specialist (customer support management) jobs near southampton

FM Contract Co-Ordinator

BJF Group -
Gosport

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Referral programme

Qualifications

Document control
Record keeping
Contract management
Maximo
CAFM software
SAP
Facilities management
Incident Reporting
Administrative support experience
Administrative experience
Team management
Contracts
Customer support
Contract administration

Full job description

Company Description

BJF Group is a leading multi-discipline Main Contractor based across the UK, specialising in delivering high-quality construction projects across various sectors - priding ourselves on our reputation for excellence and attention to detail.

Across the public and private sectors, our teams deliver with care, consistency and accountability. We bring specialist knowledge, a flexible mindset, and a commitment to doing things properly, even in the most complex or sensitive environments.

As we continue to grow, we are seeking a proactive and driven FM Contract Coordinator to lead the contract administration function, ensuring the efficient delivery of administrative support across the contract. The FM Contract Co-ordinator is responsible for managing a small team, maintaining the integrity of operational data, supporting compliance and financial processes, and ensuring work is administered accurately and in accordance with contractual requirements. The role acts as a key link between operational teams, commercial teams and the client to support effective service delivery.

FM Contract Co-Ordinator Position

Lead, manage and support a team of 2-3 Contract Administrators, conduct regular one-to-one meetings, manage annual leave and absences and ensure administrative procedures are consistently followed across the team
Oversee the administration of reactive, planned and project work
Ensure work orders are raised, updated and closed accurately within agreed timescale and customer requests are correctly logged within the CAFM system
Support engineers and operational managers with administrative requirements
Ensure the CAFM system is maintained with accurate and complete information
Assist with system improvements and process development and produce data extracts and reports as required
Maintain document control in line with company procedures and support audit preparation and evidence gathering
Monitor contract KPIs and administrative performance and highlight overdue work and emerging risks
Act as a key point of contact for client administrative enquiries, ensuring customer queries are responded to professionally and promptly
Comply with all company Health & Safety policies and assist with incident reporting processes.
Work closely with the SDA Regional Manager and Service Managers to support operational delivery.

FM Contract Co-Ordinator Requirments

Previous experience in a senior administrative role within Hard FM, Facilities Management or a similar operational environment.
Experience managing or supervising an administrative team.
Experience using CAFM systems (e.g. SICON, Maximo, Concept, SAP or similar)
Understanding of Safety Regulations

Other information

Competitive Salary
Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays)
Group Pension Scheme: Provided by Royal London to save for your future.
Free Eyesight test: Specsavers
Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist.
Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions
24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
Discounted Gym Membership at more than 3,000 gyms across the UK.
Free Eyesight test: Specsavers
Better BJF Initiative: wellbeing and mental health champions readily available at work.
Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.

At BJF we look for people who seek:

A career that will challenge and motivate
A flexible, supportive, and caring environment
The opportunity to progress, make key decisions and own their future
A high level of variety in day-to-day work life

TEAMS Values by BJF Group

Trusted Open, honest and transparent

Excellent The best in everything we do

Agile At the forefront of change

Motivated Driven to continuously improve together

Safe Supportive of everyone's wellbeing

Find out more about being part of the BJF family.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022)

Awarded 'Management Team of the Year' at the Surrey Kent Sussex (SKS250) 250 Awards (2022)

Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories. (2021)

Quick apply

Refine Your Search

customer support specialist (customer support management) jobs in southampton

FM Contract Co-Ordinator

Care Home Administrator

Customer Service Advisor

Customer Service Team Manager

Business Support Manager

Part Time Administrative Assistant ( 4 days week, 4 hours a day M-F)

Mission Operations Specialist - UK

Operations Manager

Marketing Assistant