1st line support Work, Jobs in Southend On Sea, Ess (with Salaries)

1st Line Technical Support Agent
Digital Fibre —Maidstone
- £25,420.00 - £41,456.27 a year
- Full-time
- Customer service
- Computer literacy
- Computer networking
- Free parking
Quick apply
4h
Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
1d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Cleaner (4am - 7am)
Southend High School for Boys —Westcliff-on-Sea
- £9,042 a year
- Part-time
- In-person
- School
- Time management
- Free parking
- Annual leave
Quick apply
12d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
2d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
1d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Windows
Data Manager
Ormiston Academies Trust —Burnham-on-Crouch
- £28,039 - £31,296 a year
- Full-time
- School
- Employee discount
7d
Prisoner Escort and Driver
Serco Plc —Sittingbourne
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Triage and Administration Officer
Re-Instate Ltd —Erith
- £14.80 an hour
- Part-time
- Administrative experience
- Organisational skills
- IT
Quick apply
6d
Childcare Assistant
Delightful Gems Childcare Services —Swanscombe
- From £13 an hour
- Part-time
- Childcare
- In-person
- Flexitime
Quick apply
1d
Lecturer - Childcare
Barking & Dagenham College —London
- £26,514 - £46,307 a year
- Part-time
- Administrative experience
- Education
- Organisational skills
- Free parking
Quick apply
1d

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1st Line Technical Support Agent

Digital Fibre -
Maidstone

Quick apply

Job details

Full-time
£25,420.00 - £41,456.27 a year
4 hours ago

Benefits

Free parking

Qualifications

Customer service
Computer literacy
LAN
VoIP
Computer networking
Telecommunication
IT
Communication skills

Full job description

1st Line Technical Support Agent
Maidstone, Kent
Monday – Friday - 8:30am – 5:30pm

At Digital Fibre Connections Ltd, we're passionate about delivering outstanding customer service and technical support to businesses and residential customers across the UK.

Due to continued growth, we're looking for a motivated and customer-focused 1st Line Technical Support Agent to join our expanding Technical Support Team.

This is an excellent opportunity for someone with previous IT or telecoms support experience who enjoys solving problems and providing exceptional customer service.

What You'll Be Doing

Providing first-line technical support via telephone, email and ticketing systems.
Diagnosing broadband, telephony and connectivity issues.
Troubleshooting routers, Wi-Fi and network connectivity problems.
Logging and managing faults through to resolution.
Escalating complex issues to second-line support where required.
Liaising with suppliers including Openreach and wholesale partners.
Keeping customers updated throughout the fault resolution process.
Maintaining accurate customer notes and technical records.
Delivering excellent customer service on every interaction.

What We're Looking For

We're looking for someone who has:

Excellent communication and customer service skills.
Strong problem-solving abilities.
Good computer literacy.
The ability to remain calm under pressure.
A positive attitude and willingness to learn.
Excellent attention to detail.
The ability to manage multiple tasks simultaneously.

Desirable Experience

Previous experience in any of the following would be a significant advantage:

1st Line Technical Support
2nd Line Technical Support
Telecommunications support
Broadband troubleshooting
VoIP / Hosted Telephony
ISP or Managed Service Provider experience
Networking fundamentals (Routers, Wi-Fi, LAN, WAN)

Don't worry if you don't tick every box—we're looking for the right attitude just as much as experience.

What We Offer

Competitive salary (dependent on experience)
Monday to Friday working hours – No weekends
Ongoing training and career development
Friendly, supportive team environment
Modern Maidstone office
Opportunity to progress within a growing telecommunications business

Why Join Digital Fibre Connections?

At Digital Fibre Connections, we pride ourselves on delivering exceptional customer experiences while creating an environment where our people can develop and succeed. If you're passionate about technology, enjoy helping people and want to build a long-term career in telecoms, we'd love to hear from you.

Apply today and become part of one of Kent's fastest-growing telecommunications providers.

Pay: £25,420.00-£41,456.27 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in southend on sea, ess

1st Line Technical Support Agent

Applications Support Associate (1st line support)

Junior IT Support Engineer – MSP Helpdesk - Full Time

1st Line IT Support

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Cleaner (4am - 7am)

IT Help Desk Technician

1st Line Helpdesk Engineer - Basildon

Service Desk Analyst (1st Line Support)

3rd Line IT Support

HR Systems Analyst

Data Manager

Prisoner Escort and Driver

Triage and Administration Officer

Childcare Assistant

Lecturer - Childcare

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