Housing officer Work, Jobs in Stafford (with Salaries)

Resolution Officer
The Wrekin Housing Group Limited —Stafford
- Full-time
- Customer service
- IT
1d
Resolution Officer
Housing Plus Group —Stafford
- Full-time
- Customer service
- IT
1d
Community Housing Officer
Walsall Housing Group —Walsall
- £36,793 - £39,539 a year
- Full-time
- IT
- Annual leave
9d
Tenant Onboarding & Welfare Officer
Link Tree Housing —Stoke-on-Trent
- £24,420.00 - £44,436.05 a year
- Full-time
- IT
- In-person
- Communication skills
- Flexible schedule
Quick apply
10d
Housing Officer
Orsa Housing —Telford
- £14 an hour
- Full-time
- Maintenance
- Driving
- Organisational skills
Quick apply
18h
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
1d
Housing & Welfare Support Officer
Walsall Council —Walsall
- £31,537 - £34,434 a year
- Full-time
- English
- Communication skills
- Negotiation
- Flexitime
Housing Officer - days
Cromwood Housing —Tamworth
- £13.12 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Administration Officer
Expectations UK —Birmingham
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Housing Support Officer
Safeguard Housing —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
1d
Referrals and Allocations Officer
Pegasus Supported Housing Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick apply
3d
FM Cleaner
The Wrekin Housing Group Limited —Stafford
- £26,436.80 a year
- Full-time
- IT
6d
FM Cleaner
Housing Plus Group —Stafford
- £26,436.80 a year
- Full-time
- IT
6d
Tenant Engagement Officer
Dudley Metropolitan Borough Council —Dudley
- £35,412 - £38,220 a year
- Weekend availability
- Hybrid work
- Communication skills
1d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
16h
Building Safety Officer
Cannock Chase Council —Cannock
- £37,280 - £40,777 a year
- Full-time
- Data analysis skills
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
2d
Facilities manager
Eric Wright Group Limited —Stoke-on-Trent
- £48,607 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Housing Support Officer
Pegasus Supported Housing Ltd —Birmingham
- £13 an hour
- Part-time
- Travel
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Relations Manager
Black Country Housing Group —Tividale
- £39,822.59 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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Resolution Officer

The Wrekin Housing Group Limited -
Stafford

Apply Now

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT

Full job description

Job Introduction

Job Title: Resolution Officer

Salary: FTE £32.350 per annum

Location: Stafford

Hours: Full time and part time roles available. The contact centre operates between 08:00 and 20:00, seven days a week

Contract: Permanent

About the role:

We currently have a great opportunity for a Resolution Officer to join our team.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive, and growing team, this would be the perfect job for you.

Day in the life of a Resolution Officer

As a Resolution Officer, you will be providing a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. You will be responsible for delivering the Same Day Repair Service and ensuring that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered.

This Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

Delivering more for our customers
Having the capacity to build more homes
Being a great place to work for our colleagues
Being a financially resilient business
Being a key influencer in the region

What we are looking for

Experience of working in a Customer Service environment.(Essential)
Demonstrates a customer first approach.(Essential)
Strong communications skills, with the ability to empathise and show patience.(Essential)
Excellent problem-solving skills.(Essential)
Ability to diffuse heated situations and work through methodically to resolve issues.(Essential)
Ability to multi-task.(Essential)
Good IT skills, competent with learning new systems quickly.(Essential)
Demonstrates enthusiasm and determination.(Essential)

Please see the job description for the full list of essential and desirable criteria.

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

Please hit the Apply Now button to apply online with your up-to-date CV.

If you need any supporting submitting your application, please email [email protected]

Closing date: 29th July 2026

Interview date: Interviews may take place throughout the advert

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
Interviews may take place throughout the advert.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
This role is also available to internal colleagues as a redeployment opportunity
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Apply Now

Refine Your Search

housing officer jobs in stafford

Resolution Officer

Resolution Officer

Community Housing Officer

Tenant Onboarding & Welfare Officer

Housing Officer

Housing Officer

Housing & Welfare Support Officer

Housing Officer - days

Administration Officer

Housing Support Officer

Referrals and Allocations Officer

FM Cleaner

FM Cleaner

Tenant Engagement Officer

Probation Service Officer - Birmingham

Tenant Liaison Officer

Building Safety Officer

Facilities manager

Housing Support Officer

Customer Relations Manager

I want to receive the latest job alerts for housing officer in stafford

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