It support Work, Jobs in Suffolk (with Salaries)

ICT Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £31,519 a year
- Hybrid work
- Computer networking
- IT
9d
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
14d
Community IT Champion - 12mth Contract
Charles Burrell Centre Ltd —Thetford
- £40,000 a year
- Temporary
- Customer service
- IT
- Computer skills
- Free parking
Quick apply
2d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Hybrid work
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay
IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
9d
Business Systems Administrator
Group Retreats —Ipswich
- From £25,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
9d
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Senior Systems Administrator
BUUK Infrastructure —Bury St. Edmunds
- Hybrid work
- Azure
- No degree
- Computer networking
Technical Support Officer – Energy
West Suffolk Council —Bury St. Edmunds
- £17,071 - £18,941 a year
- Call to connect
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
11d
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Technical Support Officer - Energy
West Suffolk Council —West Suffolk
As a Technical Support Officer, you will be required to have good organisational and communication skills as you will need to be able to effectively triage…
£17,071.17 - £18,941.49 a year
14d
Technical Support Officer – Energy
West Suffolk Council —Bury St. Edmunds
As a Technical Support Officer, you will be required to have good organisational and communication skills as you will need to be able to effectively triage…
£17,071 - £18,941 a year
11d

I want to receive the latest job alerts for it support in suffolk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

ICT Service Desk Analyst

BUUK Infrastructure -
Bury St. Edmunds

Apply Now

Job details

Permanent
From £31,519 a year
9 days ago

Benefits

Company pension

Qualifications

ITIL Certification
GCSE
Information security
DHCP
CompTIA Network+
Remote access software
IT support
Computer networking
DNS
IT
CompTIA Security+
BTEC
Active Directory
CompTIA A+
VPN

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit

Additional Location Information:
Salary: From £31,519
Contract type: Permanent
Posting End Date: 22/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for ICT Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

Delivering fast, accurate and secure IT services enabling the smooth running of the business.
Providing impeccable customer service and a ‘can do’ attitude to all levels of the business whilst working as part of a diverse and dynamic team.

Your key responsibilities are

Providing excellent customer service via the telephone, email and the ITSM system.

Maintaining the high standards required for BUUK internal service levels.

Working in a front of house position offering in person customer and technical services.

Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.

Proactively manage communication for all Incident/Request statuses through to resolution.

Provide user support and coaching for end-users utilising BUUK systems.

Maintaining a rapport with customers by understanding their role within the organisation.

Complete the setup of new starters, role changes & leavers.

Offer first line support “out of hours” as specified on the team rota.

Any other appropriate duties as required by the Service Desk manager.

Qualifications

GCSE grade C / 5 in English and Maths, or equivalent.

Experience/Knowledge

Experience working within an IT service desk / IT Support environment.

A customer services background.

Experience supporting Microsoft operating systems, Active Directory and Exchange.

Abilities/Skills

Excellent verbal skills in person, phone or virtual meetings.

Excellent written communications.

Excellent problem solving skills.

Highly organised and self-motivated.

Ability to deal with potentially stressful situations calmly.

Assertive, confident, positive and professional manner.

Ability to prioritise to achieve SLA.

Maintain high attention to detail.

Desirable

CompTIA A+ and Network+, Security + or equivalent.

IT based A level Grade C or above / BTEC or equivalent.

Degree or equivalent.

ITIL certification.

Support based Microsoft technologies accreditation.

Knowledge of Remote Desktop Services technologies.

Network troubleshooting experience.

Knowledge of DHCP, DNS, VPN.

Experience using ITSM packages.

Knowledge of smartphone & mobile device support.

Ability to troubleshoot IT related issues.

Have a good understanding of IT security and awareness of cyber security best practices.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-.videocomponent888580891dd5021e a{ border: 1px solid transparent; } .videocomponent888580891dd5021e a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

.videocomponentfcfa3891c7b1452e a{ border: 1px solid transparent; } .videocomponentfcfa3891c7b1452e a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

it support jobs in suffolk

ICT Service Desk Analyst

Technical Support Officer - Energy

Community IT Champion - 12mth Contract

IT Infrastructure Security Specialist

IT Infrastructure Technician

Business Systems Administrator

Technical Helpdesk Engineer

Facilities Helpdesk Operative

Senior Systems Administrator

Technical Support Officer – Energy

System Support Representative

Digital Friend Volunteer

More jobs to discover

I want to receive the latest job alerts for it support in suffolk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected